Key Account Manager, Corporate Account - job 1 of 2

As a Key Account Manager at Jobstreet, your primary responsibilities will include developing and maintaining corporate accounts, analyzing customer needs, and proposing effective solutions. You will also create sales strategies to increase revenue, conduct presentations for top management, and optimize customer relationships to ensure success and encourage business retention.

To be successful as a Key Account Manager at Jobstreet, you should possess at least 5 years of proven experience in corporate sales and key account management. A strong track record in developing key account portfolios, alongside excellent communication and presentation skills, is essential for engaging effectively with clients at all levels.

Jobstreet supports its Key Account Managers through an inclusive culture that promotes innovation and open collaboration. Additionally, an attractive remuneration package, hybrid working options, and flexible leave enhance your work-life balance, enabling you to focus on achieving your sales targets effectively.

A successful Key Account Manager at Jobstreet will have strong analytical skills to derive insights from market data, exceptional relationship-building capabilities, and the ability to present proposals to large audiences. Furthermore, the capacity to facilitate customer solution workshops is beneficial for this role.

During the recruitment process for the Key Account Manager role at Jobstreet, shortlisted candidates will participate in an interactive online job preview simulating job scenarios. This will allow you to showcase your skills and explain why you are the perfect fit, followed by a face-to-face interview for successful candidates.

To manage multiple key accounts effectively, I would prioritize regular communication, set clear objectives for each account, and use customer relationship management (CRM) software to track interactions and deadlines. Collaborating with the internal team to ensure alignment on goals will also be crucial.

Identifying upsell opportunities begins with a deep understanding of the customer's goals and challenges. I would analyze usage data and client feedback to identify gaps where additional services could provide value, and then propose tailored solutions that align with their needs.

I once worked with a dissatisfied client by first acknowledging their concerns and actively listening to their feedback. I then collaborated with my team to create a comprehensive action plan, addressing their issues effectively. This proactive approach not only salvaged the relationship but expanded our partnership.

Data plays an essential role in my decision-making process, as it allows me to understand trends, measure performance, and make informed strategies. I utilize customer insights and sales metrics to adapt my approach continuously, ensuring alignment with our clients' evolving needs.

To ensure clients achieve maximum returns, I would develop tailored account plans focusing on measurable goals and ongoing performance reviews. Regular check-ins and proactive recommendations on service utilization would foster engagement and help clients realize tangible benefits from our offerings.

Building relationships with key stakeholders requires active listening, empathy, and consistent follow-up. I employ techniques such as personalized communication, hosting engagement sessions, and delivering value-added insights to position myself as a trusted advisor in their decision-making processes.

My approach to new client onboarding would involve creating a structured onboarding plan that includes initial training, clear communication of goals and expectations, and regular follow-ups to address any queries. I would ensure that they feel supported throughout the entire process.

Staying informed about industry changes requires continual learning. I subscribe to relevant publications, attend webinars, and engage with professional networks to keep abreast of emerging trends, competitor activities, and customer needs.

Important metrics to track in key account management include revenue growth, account retention rates, customer satisfaction scores, and engagement levels with our products. These KPIs help me measure success and identify areas for improvement.

Handling objections effectively involves understanding the client's perspective and empathizing with their concerns. I focus on clarifying misconceptions and providing data-driven responses that highlight the value of our solutions, working collaboratively to resolve issues.