Risk Analyst II

As a Risk Analyst II at GoFundMe, your primary responsibilities include providing high-quality email and phone support to verify the authenticity of fundraisers, analyzing accounts for unusual activities, and conducting customer due diligence reviews. You'll play an essential role in escalating identified risks and partnering with cross-functional teams to ensure compliance with laws and regulations, ultimately protecting donors and beneficiaries on our platform.

To qualify for the Risk Analyst II position at GoFundMe, you should have 2-5 years of experience in the payments or compliance industry, demonstrating knowledge of global customer due diligence, anti-money laundering standards, and sanction requirements. Familiarity with financial crimes and the ability to work in a dynamic environment are also crucial for this role, along with strong communication skills.

The culture at GoFundMe is supportive, collaborative, and focused on making a significant impact. As a Risk Analyst II, you'll work with a passionate team that celebrates contributions and achievements together. Our core values promote trust, excellence, and a commitment to helping others, creating a workplace that fosters personal growth and professional development.

The Risk Analyst II role is integral to GoFundMe’s mission of helping people help each other. By ensuring the safety and authenticity of fundraisers and donations, you’ll directly contribute to building trust in our platform. Your work will help protect vulnerable customers from financial crimes, allowing our community of donors and recipients to connect safely and effectively.

Yes, the Risk Analyst II position at GoFundMe is fully remote! We believe in the power of a distributed workforce, allowing you to thrive and collaborate effectively with team members from around the globe, all while maintaining a work-life balance that suits your needs.

In addressing customer support issues related to fraud, it's essential to approach each case methodically. Start by gathering all necessary information clearly and calmly from the customer. Then, evaluate the details against our compliance criteria and escalate it to the relevant team if it requires further investigation. Sharing your thought process with the customer can improve their understanding and trust in our support.

Absolutely! My experience with customer due diligence involves performing thorough reviews of individual and organizational identities. I utilize reliable verification methods, assess potential risks, and employ tools that screen for sanctions or watchlists. This experience helps ensure compliance and protects our platform from financial abuse.

Evaluating unusual activity involves a multifaceted approach. I thoroughly analyze account characteristics, transaction histories, and patterns that deviate from the norm. It's essential to consider contextual factors surrounding the fundraiser, including geographic locations and donation trends before properly escalating any concerns.

I stay updated on industry regulations by subscribing to relevant newsletters, participating in webinars, and networking with compliance colleagues. Engaging with professional organizations allows me to access valuable resources and updates, ensuring I remain informed about crucial changes affecting the compliance landscape.

In my previous role, I led an initiative to streamline the customer due diligence process. By implementing a new tracking system and refining assessment criteria, we minimized processing time by 25% while improving accuracy. This not only enhanced our team’s efficiency but also had a positive impact on customer satisfaction.

During risk assessments, I employ a combination of technology and manual verification methods. This includes cross-referencing information with government databases, financial institutions, and proprietary tools designed for KYC compliance. Such a comprehensive approach ensures thoroughness and precision when establishing individual identities.

To manage a challenging customer interaction, I would prioritize active listening to understand their concerns fully. I would maintain a calm demeanor, provide clear explanations about the due diligence process, and reassure them that we’re here to support their interests while following necessary policies for security and compliance.

Collaboration is vital in risk analysis as it enables cross-functional teams to share insights and expertise. By working closely with teams such as Trust & Safety and Compliance, we can leverage collective knowledge to address potential risks more effectively, ensuring our platform remains a safe space for users.

When managing multiple risk assessments, I prioritize based on urgency and potential impact. Using a systematic approach, I categorize tasks according to their complexity and deadlines. This enables me to focus on high-priority issues while ensuring that all tasks are addressed efficiently.

For a Risk Analyst II, critical skills include attention to detail, analytical thinking, and solid communication abilities. Additionally, a thorough understanding of compliance standards, customer service orientation, and the ability to adapt to changing regulations are equally crucial for success in this role.