Risk Analytics Manager

As the Risk Analytics Manager at Jobber, you will have a range of responsibilities that include analyzing data to identify credit and fraud risks, optimizing risk prevention strategies, and collaborating with various teams to align data insights with business objectives. You'll design analytics-driven solutions to prevent losses, evaluate third-party data, and ensure risk-related systems are effective in supporting our mission to help small businesses thrive.

To apply for the Risk Analytics Manager position at Jobber, candidates should have proven analytical experience in credit risk or fraud detection, expert-level SQL skills, and familiarity with creating custom analytics in a SaaS environment. Experience with complex relational data structures, strategic thinking, and a willingness to learn and adapt are also critical for success in this role.

Jobber places great emphasis on professional development for all employees, including Risk Analytics Managers. We offer tailored career coaching, access to a dedicated talent development program, and opportunities to work on impactful projects. Our culture of transparency ensures open conversations about career aspirations and growth paths, allowing you to achieve your career goals effectively.

At Jobber, the work environment for a Risk Analytics Manager is collaborative, supportive, and inclusive. You can work remotely from anywhere in Canada or choose to utilize our offices in Edmonton or Toronto. Our culture values transparency and innovation, encouraging you to express your ideas and work closely with various departments to enhance our risk management processes.

As a Risk Analytics Manager at Jobber, you will work on various projects that include designing systems to prevent chargebacks and fraud, analyzing behavioral data to detect emerging risk patterns, and collaborating with the Data Science team on machine learning developments. Your analytical insights will play a critical role in improving our risk strategies and supporting small businesses in delivering exceptional service.

In your response, highlight your methodologies for risk analysis, emphasizing data-driven techniques and tools you've utilized to assess and mitigate risks. Consider discussing how collaboration with other teams has informed your strategies.

Share a specific example where your analysis led to preventing a credit loss. Explain the problem, your approach, and the outcome, focusing on your analytical skills and decision-making process.

Address your techniques for simplifying complex data and creating visual representations such as dashboards or reports. Talk about your experience tailoring your communication style to meet the audience's needs.

Explain your approach to balancing risk management with maintaining a positive customer experience. Provide examples of how you’ve evaluated the impact of risk strategies on customers and adjusted accordingly.

Discuss your familiarity with machine learning models and how you've applied them in risk analysis. Share specific projects where ML contributed to improving fraud detection or risk assessment.

Show your commitment to continuous learning by mentioning sources such as industry journals, conferences, and online courses. Discuss any specific communities or networks you are active in that relate to fraud detection.

Provide insights into your SQL proficiency, mentioning specific projects you've worked on that required complex queries to extract insights from large datasets. Share how these analyses influenced decision-making.

Describe your time management techniques and methods for prioritizing tasks. Highlight how you remain organized and focused to meet project deadlines while ensuring high-quality outputs.

List specific analytics tools or software you are proficient with. Discuss how you've leveraged these tools to gather insights, create processes, or analyze data, emphasizing examples of success.

Give a detailed account of a data-related challenge that required innovative thinking to resolve. Emphasize your analytical skills, creativity, and the eventual positive outcome of your solution.