Customer Solutions Consultant Spain

As a Customer Solutions Consultant at Sendcloud, your primary responsibility will be to empower our B2B customers by providing top-notch consultation and support regarding our shipping tool. You will engage with clients through various channels, addressing inquiries, resolving issues, and guiding them towards making informed decisions. Additionally, you will handle inbound calls, chats, and tickets via Zendesk, ensuring a seamless customer experience.

To be considered for the Customer Solutions Consultant role at Sendcloud, you must be fluent in both Spanish and English, with strong communication skills. Previous experience in Customer Support is a significant advantage, along with knowledge of online products, e-commerce, or SaaS. A proactive attitude, good listening skills, and the ability to multitask effectively are essential attributes for success in this position.

Sendcloud is committed to the continuous growth of its employees, offering a study budget of €2000 per year for personal development initiatives such as courses, books, and certifications. Additionally, after three years of employment, you'll earn a mini-sabbatical of four weeks, allowing you to recharge and reflect on your journey with us.

The work environment at Sendcloud is vibrant, flexible, and centered around collaboration. With a hybrid working model, you’ll enjoy the benefits of remote work while also having the chance to connect with colleagues in our modern Eindhoven HQ. Our culture encourages honesty, transparency, and having fun, making it a great place to build relationships and work together towards common goals.

At Sendcloud, you’ll enjoy a comprehensive benefits package, including a competitive salary, 28 days of holiday per year, and a free holiday for your birthday. We prioritize your well-being with a gym on-site, a pension scheme, and discounts on health insurance. A work-from-home budget of €500 is also provided to help you create an optimal remote working setup.

In your answer, highlight specific scenarios where you addressed customer issues, your approach to problem-solving, and how your experience has equipped you with skills relevant for a Customer Solutions Consultant at Sendcloud. Emphasize your listening skills and ability to communicate effectively in Spanish and English.

Describe a specific instance where you faced a difficult customer situation. Discuss how you assessed the issue, the steps you took to resolve it, and the outcome. Explain how maintaining a positive attitude and good communication were key to your success.

Share your enthusiasm for Sendcloud’s mission and values. Talk about wanting to contribute to a company that values growth, transparency, and customer empowerment. Mention how the hybrid work policy and company culture resonate with your professional goals.

Discuss techniques such as active listening, asking open-ended questions, and confirming understanding. Illustrate how you personalize conversations and tailor your communication style to suit different customers' needs, particularly focusing on fluency in Spanish and English.

Provide a brief overview of what SaaS is and discuss its relevance to customer support. Mention how understanding SaaS products allows you to troubleshoot issues effectively and guide customers in their use of the product, which is crucial for a Customer Solutions Consultant at Sendcloud.

Outline your approach to multitasking, including using tools like Zendesk to keep track of customer interactions. Discuss setting priorities based on urgency and impact, and how you maintain focus and organization to ensure timely and effective responses.

Explain the importance of collaboration in addressing customer needs and the shared support among team members. Provide examples of how you've worked effectively with others in your past roles to achieve common objectives or improve the customer experience.

Share a specific scenario followed by how you took responsibility, what you learned, and how it improved your future performance in customer support settings. Emphasize the value of honesty and learning from experiences, aligning with Sendcloud’s core values.

Discuss attributes such as empathy, responsiveness, and proactive communication. Highlight how these qualities lead to remarkable customer experiences, emphasizing their importance for a Customer Solutions Consultant at Sendcloud.

Mention relevant tools, including Zendesk for managing customer inquiries and systems associated with shipping and e-commerce. Explain how your familiarity with these tools can facilitate efficient customer interactions and contribute to positive outcomes.