Concierge - job 1 of 4
Company Description
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.
Job Description
- Greet residents and provide general assistance to visitors, prospective residents, and families.
- Answer telephone calls.
- You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
- Process reports for such things as work orders, incidents and concerns.
- You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
- Maintain the sign in/out log for the issuance of community keys, and gate passes.
- You will assist other departments with administrative functions.
- Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
- Maintain a positive and professional demeanor toward all residents, visitors and co-workers.
Qualifications
- Three (3) months of related experience is preferred.
- You need to be able to communicate clearly and effectively in English.
- You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
- You are compassionate, professional, kind, engaging, empathetic and helpful.
- You have the ability to work as a part of a team and handle multiple tasks efficiently.
- You possess the ability to make independent decisions when circumstances warrant such action.
- You can maintain a positive and friendly demeanor toward the residents and your co-workers.
Additional Information
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.
At Senior Lifestyle, we believe that every interaction is an opportunity to brighten someone’s day, and as a Concierge, you’ll be the warm welcome our residents and visitors receive at our Northville, MI location. Your role is not only to greet residents and visitors but also to assist them with their needs and inquiries, ensuring everyone feels at home. You'll answer phone calls, monitor security systems to keep our community safe, and handle various administrative tasks that support both residents and other departments. Receiving packages, managing keys, and maintaining logs are all part of your day, but above all, it’s about fostering a compassionate and respectful environment. We’re looking for someone who can communicate clearly and connect deeply with others, bringing that HEART spirit to life every day. If you have prior experience in a similar role, superb computer skills, and a can-do attitude, we would love to have you as part of our team. At Senior Lifestyle, you’ll find a workplace that values appreciation, teamwork, and excellence in customer service, and offers a variety of comprehensive benefits. Join us in making a difference and embracing our mission to enrich the lives of those we serve!
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Every day Senior Lifestyle's caring team members purposefully brighten and enrich the lives of those we serve with dedication to our Core Values: HEART - Hospitality, Excellence, Appreciation, Respect and Teamwork.
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