Senior Manager - Learning business partner

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Learning Business Partner Senior Manager - India  

Job Description 

The Learning Business Partner Senior Manager India collaborates with internal stakeholders to develop and implement learning strategies that enhance employee learning experiences in India. This individual will report to the VP, Learning Business Partners and help provides guidance and regional oversight to ensure connection across local programs/offerings & enterprise offerings. They will not have direct reports, but rather dotted line reporting relationships with employees reporting in other parts of our global learning organization.  

Primary Responsibilities: 

• Partners with the local stakeholders to understand needs of the business and works to ensure alignment and successful approach. 
• Facilitate objective communication and coordination between local team, the business and key stakeholders. 
• Ensures stakeholder’s information is has been intaken but does not commit to or make promises. 
• Facilitates cross team collaboration, ensuring alignment between functions or projects. 
• Informal advisory from in-region leader, provides guidance without direct authority primary manager remains the one with the solid line (lead LBP should provide feedback and insight to direct leader on performance but does not own the performance review process). 
• Works effectively with a straight-line leader through clear communication, colla Act as a bridge between teams, ensuring coordination and alignment of goals. 
• Uses discretion when dealing with sensitive information, remembering that as a leader your voice carry’s a lot of impact. Positivity, confidentiality and collaboration are key. 

To be successful in this role you have:

1. A minimum of 5 years of experience in dynamic or technology-driven environment. 
2. Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement.
3. Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts. 
4. Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
5. Conflict resolution: Ability to mediate between business requirements and multiple stakeholders. 
6. Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives. 
7. Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately. 
8. Leadership and coaching skills: Ability to guide and motivate individuals to achieve their performance goals. 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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