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E-Commerce Security Expert

  • Enforce intellectual property infringements, which will include types of counterfeit, copyright, trademark, and patent infringement
  • Develop analytical and real-world insights aimed at finding suspected counterfeit items and deciding whether it is a counterfeit
  • Support in executing both long- and short-term department objectives as it relates to online investigations
  • Maintain an online reporting system and database to include grey market activity and counterfeit investigations

Policy Enforcement

  • Monitor and own start-to-end process for investigating unauthorized resellers of RAM Mounts products across all 3rd party platforms
  • Enforce Minimum Advertised Price (MAP) policies across all 3rd party platforms
  • Assist in monthly data aggregation of distributor sell-through reports
  • Own start-to-end process for communicating and enforcing RAM's Do Not Sell List
  • Review, audit and approve associated Authorized Partner Policy documents
  • Follow through with weekly cadence reports to distribution partners

Data Analysis and Reporting

  • Compiling and writing reports of findings (counterfeit reporting, test buys, etc.)

Sales Support

  • Manage 3P reseller book of business

Operations Support

  • Finding new and innovative ways to better protect brand interests
  • Identify and develop internal process improvements to improve individual and team throughput
  • Bachelor's Degree (or equivalent work experience) preferred
  • Previous knowledge of trademarks or intellectual property not required, but preferred
  • 4+ year of ecommerce platform management a plus

Interpersonal Skills

  • Team player with no ego, willing to roll up their sleeves where no task is too large or small
  • High degree of curiosity, self-initiative, attention to detail, competency and motivation to find answers
  • Skilled in logic and able to solve complex puzzles
  • Comfort with the learning curve/constant change that comes with operating in the fast-moving, ever-changing world of ecommerce
  • Able to wear many hats and can easily shift perspective; ability to easily and independently conform to shifting priorities, demands and timelines
  • Ability to work on several projects simultaneously with demonstrated ability to prioritize tasks independently, agility in decision making, and able to produce accurate end-results in line with the bigger picture
  • Demonstrated experience as an effective team member with integrity, maturity, and reliability; experience working in a team-oriented, collaborative environment is essential
  • Responds well to questions and leadership direction
  • Excellent verbal and written communication skills
  • Competitive basic salary
  • The opportunity to join a growing team

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About E-Commerce Security Expert, Side

Are you passionate about safeguarding online commerce? Join us as an E-Commerce Security Expert at our company, where you'll play a crucial role in protecting our brand against counterfeit products and unauthorized resellers. This position is ideal for someone who enjoys analyzing data and diving deep into investigations. Your day-to-day responsibilities will involve monitoring third-party platforms for potential intellectual property infringements, including counterfeits and unauthorized sales. You'll develop insights to identify suspicious activities and maintain meticulous records of findings, contributing to a safer online shopping experience. As an E-Commerce Security Expert, collaboration is key. You'll work closely with distribution partners to enforce Minimum Advertised Price policies and keep our Do Not Sell list up to date. Your analytical skills will shine as you compile reports and suggest improvements to protect brand interests. We believe in a team-oriented environment where curiosity and motivation make a difference. If you have 4+ years of experience in e-commerce management, a keen eye for detail, and a proactive attitude, we'd love to hear from you. In this rapidly changing field, your adaptability and problem-solving skills will be invaluable. Join us and take part in ensuring that our products maintain their integrity across online platforms. Together, we can tackle the challenges of e-commerce security and make a real impact!

Frequently Asked Questions (FAQs) for E-Commerce Security Expert Role at Side
What are the key responsibilities of the E-Commerce Security Expert at our company?

As an E-Commerce Security Expert, your primary responsibilities include enforcing intellectual property policies, monitoring unauthorized resellers on third-party platforms, conducting thorough investigations into suspected counterfeit items, and maintaining an online reporting system. You'll also communicate effectively with distribution partners to uphold pricing policies and manage data aggregation related to reseller activities.

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What qualifications are required for the E-Commerce Security Expert position?

For the E-Commerce Security Expert role, a Bachelor's Degree or equivalent work experience is preferred. Prior knowledge of trademarks or intellectual property is beneficial but not mandatory. Additionally, you should have a minimum of 4 years of experience managing e-commerce platforms to ensure you can navigate the complexities of online investigations effectively.

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How does the E-Commerce Security Expert contribute to data analysis and reporting?

In your role as an E-Commerce Security Expert, you'll be responsible for compiling detailed reports of investigation findings, including counterfeit reporting and test buys. Your analytical skills will help identify patterns and insights, informing strategies to improve our brand protection efforts and ensuring our e-commerce practices remain effective and compliant.

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What interpersonal skills are essential for the E-Commerce Security Expert role?

As an E-Commerce Security Expert, being a team player is crucial. You'll need to demonstrate strong communication skills, a high degree of curiosity, and attention to detail. It's important to be adaptable and willing to take on various tasks, showcasing integrity and reliability while collaborating effectively with your colleagues.

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What is the work environment like for the E-Commerce Security Expert?

The work environment for an E-Commerce Security Expert is dynamic and fast-paced, requiring agility and adaptability to changing demands. Collaboration in a team-oriented atmosphere fosters innovation in solving complex problems related to online security, ensuring that you are constantly learning and growing within your role.

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Common Interview Questions for E-Commerce Security Expert
Can you describe your experience with e-commerce platform management?

To answer this question effectively, provide specific examples of platforms you've managed, detailing your responsibilities and achievements. Highlight any experience you have with enforcing pricing policies, managing unauthorized resellers, and dealing with counterfeit goods to showcase your relevant skills.

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How do you approach data analysis in your previous roles?

Discuss your methods for data collection and analysis. Share examples of reports you've compiled, how you used data to drive decisions, and any software or tools you've utilized to enhance your analytical capabilities. Emphasize your attention to detail and problem-solving skills.

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What strategies do you use for investigating suspected counterfeit products?

Share your systematic approach to investigations, including the steps you take to gather evidence, verify claims, and document findings. Highlight your analytical thinking and commitment to thoroughness, as well as any specific situations that demonstrate your success in this area.

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How do you ensure effective communication with your team and distribution partners?

Emphasize your communication style and provide examples of how you've successfully collaborated with teams and external partners. Discuss the importance of clear, concise communication, and any strategies you've used to maintain transparency and foster teamwork.

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Describe a time when you handled a challenging investigation or project.

Choose a specific challenge that showcases your problem-solving skills and determination. Explain the context, what actions you took, and the outcome. Highlight how this experience contributes to your capability as an E-Commerce Security Expert.

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What role does curiosity play in your work?

Discuss how curiosity drives you to dig deeper into problems, ask the right questions, and seek innovative solutions. Share a specific instance when your curiosity led to a significant finding or improvement in your previous roles.

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How do you prioritize multiple tasks in a fast-paced environment?

Provide insight into your organizational skills and methods for prioritizing tasks. Describe specific tools or techniques you use to manage time effectively while ensuring that all projects align with overall goals.

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How do you keep up with changes in e-commerce security and policies?

Discuss your strategies for staying informed about industry trends, including any resources you follow, workshops or conferences you've attended, and how this knowledge informs your work. Show your commitment to continuous learning.

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What do you think is the biggest challenge facing e-commerce security today?

Share your perspective on current challenges, such as the rise of counterfeit goods or unauthorized sales. Frame your answer by emphasizing the importance of proactive measures and how you believe a comprehensive strategy can mitigate risks.

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How do you handle feedback from leadership and colleagues?

Emphasize your receptiveness to feedback and provide an example of a time you implemented feedback to improve your work. Discuss how you view feedback as an essential part of personal and professional growth for an E-Commerce Security Expert.

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SIDE is a multi-award-winning provider of creative services, and has worked with many of the leading developers and publishers in the video games industry. Founded in 1997, SIDE's team of experienced casting and performance directors, production m...

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Full-time, remote
DATE POSTED
April 18, 2025

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