Outside Sales Rep

As an Outside Sales Rep at Norfolk Air, your primary responsibility will be conducting in-home consultations with potential customers, presenting HVAC product options, and closing sales. You'll work with leads generated by our marketing team and maintain your lead pipeline through continued outreach. Your role will also involve showcasing products such as air conditioning units, gas furnaces, and heat pumps while focusing on delivering exceptional customer service.

To apply for the Outside Sales Rep position at Norfolk Air, you should have at least three years of outside sales experience, ideally in the HVAC industry. Additional qualifications include a valid driver's license, excellent presentation and communication skills, and a strong customer service orientation. A confident, results-driven attitude is key to succeeding in this role.

Working as an Outside Sales Rep at Norfolk Air comes with a host of benefits designed to enhance your career and well-being. You can expect a commission-based salary with potential earnings exceeding $125k annually, alongside medical and dental benefits, a 401(k) plan with company match, and even a company car. We also provide paid time off and opportunities for career growth within our expanding company.

The typical work schedule for the Outside Sales Rep at Norfolk Air includes working Monday to Saturday, focusing on meeting clients in their homes or at their businesses. Flexibility is essential, as your schedule may vary depending on customer availability and appointments.

The Outside Sales Rep position at Norfolk Air features a generous commission structure that rewards your sales achievements. You'll benefit from leads generated through our robust marketing efforts and a network of repeat customers, allowing you to earn substantial commissions on top of your base salary, which can exceed $250,000 over time.

When answering this question, highlight specific techniques you've used in previous experiences, such as building rapport with customers, identifying their needs, presenting tailored solutions, and following up. Emphasize your ability to create value and address objections through informed discussions about product benefits.

Discuss how you view objections as opportunities to understand the customer's concerns better. Share techniques such as listening carefully, empathizing with their position, and providing clear, factual information to address their objections and reassure them of the value of your offerings.

It's effective to share a specific instance that highlights your skills in overcoming challenges, understanding customer needs, and creating urgency. Describe the situation, the actions you took, and the positive outcome, showcasing your sales abilities and customer-focused approach.

Here, highlight qualities such as exceptional communication skills, the ability to build relationships, resilience, and a customer-first mentality. Providing concrete examples of how these qualities helped you succeed will strengthen your answer.

Discuss your approach to time management, such as prioritizing leads, scheduling appointments, and following up with prospects. Mention the importance of using tools like a CRM system to track your progress and stay organized.

Show your research by discussing Norfolk Air's reputation, services offered, and commitment to customer satisfaction. Mention specific products or services, such as their HVAC systems, that you find impressive, demonstrating your enthusiasm for joining their team.

Share personal motivations that drive your performance, such as achieving financial goals, helping customers find optimal solutions, and pursuing personal and professional growth. Relate your motivations to the culture and opportunities at Norfolk Air.

Explain your commitment to continuous learning, whether through reading industry publications, attending webinars, or participating in training sessions. Highlight how this knowledge allows you to build trust with customers and inform them properly about new products.

Demonstrate your proficiency with CRM tools by describing past experiences where these systems helped you manage customer relationships, track sales activity, and organize your workflow effectively. Highlight how these tools helped you achieve your sales targets.

Talk about the importance of addressing customer complaints promptly and professionally. Describe how you'd listen to their concerns, apologize when necessary, and work toward finding a satisfactory resolution, underscoring your commitment to customer satisfaction.