Atlassian Technical Administrator

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale!

More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries.

The essence of the role:
We’re seeking a skilled Atlassian Technical Engineer with minimum 3 years of experience to manage and optimize our Atlassian Cloud environment, with a primary focus on Jira Software, Jira Service Management and Confluence. This role will be integral in supporting the transition from our current data center setup to a fully cloud-based solution. You will configure and maintain the Atlassian suite, including handling system integrations, add-ons and customizations to enhance functionality and workflows.

In addition to system administration and solution design, you will ensure that Atlassian tools are configured to support standardized IT service management (ITSM) processes in alignment with ITIL best practices. This includes configuring workflows, automating tasks, managing permissions and integrating with other business systems to streamline processes. You will also manage updates, backups and troubleshooting for both cloud and data center instances, while ensuring seamless end-user support and training. Your expertise with Atlassian add-ons and their effective use within Jira and Confluence will help drive performance and service delivery improvements across the organization.

This role demands leadership, deep technical expertise and the ability to collaborate effectively with stakeholders, the product manager, and internal IT teams to drive improvements and realize the strategic vision

To contribute to this role, you have:

• 3 Years Experience.
• Manage and administer Atlassian products, with a primary focus on Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud.
• Ensure optimal performance, availability, and functionality of Atlassian Cloud services.
• Collaborate with product managers, technical teams and other stakeholders to tailor the platform to meet business needs.
• Support the implementation of ITSM and ITIL best practices by configuring and optimizing Jira Service Management to drive standardization, streamline processes and improve service delivery across the organization.
• Assist in aligning Atlassian tools with ITIL frameworks, ensuring the consistent execution of core processes like Incident, Problem, and Change Management and help improve visibility and control over IT services.
• Perform system integrations, ensuring seamless workflows and data exchange between Atlassian tools and other IT systems.
• Customize workflows, permissions, automation and other configurations on Atlassian Cloud tools.
• Troubleshoot and resolve technical issues related to both cloud and data centre instances.
• Conduct regular audits, updates and system backups on both cloud and data centre environments.
• Provide end-user training, support and documentation for best practices on Atlassian Cloud tools.

Being you at Sinch:

• We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
• We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

• Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think.
• It’s time to chase the answers, chase the challenges and chase the dream.

Are you ready? Join us on our journey!