BSA & Technical Documentation Specialist
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
Summary:
We’re looking for a Business Systems Analyst & Technical Documentation Specialist - someone who thrives at the intersection of systems analysis and clear, impactful communication. This role supports internal and client-facing projects, with a primary focus on producing and maintaining high-quality product documentation such as implementation guides, runbooks, and user manuals. You'll act as a bridge between business needs, technical execution, and knowledge management - translating complex healthcare and FHIR-related functionality into accessible, easy-to-follow documentation.
This is a collaborative role where you’ll work closely with solution architects, developers, and technical product managers to gather insights, define processes, and communicate product capabilities through written content that empowers our users and enhances implementation success.
Ready to bring your analytical and documentation skills to a mission that matters? Apply now and let’s start smiling together.
- Understand Smile Digital Health’s product capabilities and how they integrate with client environments.
- Translate high-level business needs into detailed technical requirements.
- Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented.
- Maintain high-quality documentation throughout the project lifecycle.
- Create and manage client support documentation, internal knowledge libraries, and transition materials.
- Collaborate cross-functionally with UX, Sales, Implementation, and Support teams.
- Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation.
- Own and resolve documentation-related tickets and maintain documentation update cycles.
- Track and report on quarterly documentation metrics.
- Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards.
- Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field.
- 5+ years of experience in business/systems analysis and technical writing.
- Strong experience translating complex technical concepts into digestible content for diverse audiences.
- Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development.
- Familiarity with version control for managing documentation and code examples.
- Experience in healthcare or health tech ecosystems is a strong asset.
- Proven ability to work independently and collaboratively across departments.
- Excellent analytical, verbal/written communication, and organizational skills.
- Experience with Agile, Scrum, and/or Waterfall methodologies.
- A natural problem-solver with a passion for clarity, precision, and helping others succeed through accessible information.
- Experience with FHIR versions and profiles.
Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Smile Digital Health, we're on a mission to champion #BetterGlobalHealth, and we're excited to invite a Business Systems Analyst & Technical Documentation Specialist to join our dynamic remote team. In this pivotal role, you’ll be the vital link between our innovative health data platform and its users, ensuring that our solutions are clearly understood and effectively implemented. Your task will be to create and maintain top-quality documentation such as implementation guides, runbooks, and user manuals that break down complex healthcare functionalities into user-friendly content. You'll collaborate with solution architects, developers, and product managers to gather insights that enhance our documentation's clarity and usability. Your expertise in business analysis and technical writing will help to translate client needs into actionable documentation while fostering cross-functional collaboration with various teams, including UX and Support. This role not only requires a keen eye for detail but also a passion for clear communication and understanding of healthcare technology. If you're ready to leverage your skills in a supportive, inclusive environment focused on making a positive impact in health care, don’t wait—apply today and let’s start smiling together at Smile Digital Health!
Smile Digital Health seeks an experienced Technical Recruiter for a 6-month contract to elevate their talent acquisition efforts in supporting better global health.
Join Smile Digital Health as a Payer Account Executive and drive impactful sales in the healthcare technology sector.
Celerion seeks a Veeva Vault Training and QualityDocs Business Administrator to enhance their clinical research training systems remotely.
P-11 Security is in search of a skilled SOC Analyst II to bolster their cybersecurity efforts against potential threats in the defense and government sectors.
Seeking a Site Reliability Engineer to enhance our Cloud & Big Data Platform through effective SRE activities.
Join Derex Technologies as an Enterprise Architect to leverage your extensive experience in IT consulting and drive impactful solutions.
Become a vital part of Global Dimensions as a Senior Systems Administrator at Fort Shafter, ensuring the seamless operation of critical IT systems.
Step into a pivotal role at Blackstone as the Portfolio Technology Field CTO, where technology meets strategic business initiatives.
Join NBCUniversal as a Cyber Security intern and gain valuable experience supporting Cyber Security needs in the dynamic world of film and television.
One of Smile's core value is that we respect and embrace our differences, and celebrate the shared values that keep us all excited about the work we are doing to improve global health. Our people are the foundation of our continued success and as...
34 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
