PCC - General Offices

The Patient Care Coordinator at Gentle Touch Smiles is responsible for ensuring a welcoming environment for patients, coordinating treatment services, and supporting patients throughout their visit. This includes greeting patients, providing consultations, discussing costs and payment options, and building long-lasting relationships with patients to enhance retention and satisfaction.

To apply for the Patient Care Coordinator position at Gentle Touch Smiles, you need a minimum of a high school diploma or equivalent. Additionally, experience in customer service, preferably in a dental setting, is highly valued. Strong communication skills, time management abilities, and a sales-oriented mindset are essential for success in this role.

As a Patient Care Coordinator at Gentle Touch Smiles, you’ll actively nurture patient relationships by following up on visits, suggesting new or alternative treatments, and consistently reaching out to ensure their needs are met. This approach not only fosters trust but also enhances patient retention and satisfaction.

While previous dental office experience is preferred for the Patient Care Coordinator role at Gentle Touch Smiles, it is not strictly necessary. We value a passion for customer service and a willingness to learn. Skills in communication and sales can be just as important in providing the best care and support for our patients.

Crucial skills for a successful Patient Care Coordinator at Gentle Touch Smiles include excellent communication and interpersonal skills, strong organizational abilities, a customer-focused mentality, and the capability to manage multiple tasks in a fast-paced environment. Bilingual skills, particularly in Spanish and English, are also preferred to better serve our community.

To build rapport with patients, I focus on effective communication, showing empathy, and being genuinely interested in their needs. I take the time to listen, address their concerns, and use positive body language to create a welcoming atmosphere.

When handling difficult situations, I remain calm and patient-focused. I listen actively to the patient’s concerns, acknowledge their feelings, and work collaboratively with them to find a satisfactory resolution. Ensuring they feel heard and valued is my top priority.

I have experience in efficiently managing patient appointments by using scheduling software, confirming appointments in advance, and ensuring that the schedule runs smoothly. This involves coordinating with dental staff to minimize wait times and ensure great service for every patient.

I am passionate about working in a dental office because I love being a part of a team that positively impacts patients' lives and health. Helping people feel comfortable and valued during their visits is incredibly fulfilling and motivates me to deliver outstanding service.

To stay organized, I prioritize my tasks effectively and use digital tools to manage appointments and patient records. Staying proactive and maintaining a steady workflow helps me handle multiple responsibilities without compromising on the quality of service.

When discussing treatment costs and insurance options, I make sure to explain everything clearly and transparently. I encourage questions and try to simplify complex terms, ensuring patients have a full understanding of their financial responsibilities and available options.

In a previous role, I turned a dissatisfied customer around by actively listening to their concerns, addressing the issues effectively, and following up to ensure their satisfaction. This approach not only resolved the problem but also built a stronger relationship with the customer.

During busy periods, I prioritize tasks based on urgency and maintain open communication with the team. I also practice mindfulness techniques to stay calm and focused, which helps prevent stress and maintain high service quality.

I have hands-on experience using dental management software like Denticon and Dentrix. This experience has equipped me with the skills necessary for managing patient records, scheduling, and billing efficiently, enhancing overall workflow in the dental office.

The most important quality for a Patient Care Coordinator is a genuine passion for patient care. Empathy, strong communication skills, and the ability to adapt to patients’ needs are crucial to making every individual feel valued and ensuring an exceptional experience.