Cashier/Sales Associate - Midday/2nd Shift

To be a Cashier/Sales Associate at GPM Investments, you must be at least 18 years old, or 21 in certain states. You should have strong communication skills to effectively assist customers and basic math proficiency for managing transactions. While previous retail or customer service experience is a plus, it’s not a requirement as we believe in on-the-job learning. Being flexible, detail-oriented, and customer-focused is essential to connect with our community.

As a Cashier/Sales Associate at GPM Investments, your main responsibilities will include providing exceptional customer service, maintaining stocked shelves, managing cash register transactions, and ensuring the store environment is tidy and inviting. You will also take on duties like suggesting complementary products to customers and promoting our loyalty rewards program, all while collaborating with your team to create a welcoming atmosphere.

The Cashier/Sales Associate position at GPM Investments offers a competitive pay rate of $12.48 per hour, paid weekly. This role not only provides financial compensation but also comes with benefits like paid time off, retirement savings plan, and opportunities for personal and professional growth.

You can expect the Cashier/Sales Associate shifts at GPM Investments to be from 5 pm to 12 am, with weekend availability required. We value work-life balance and offer flexible scheduling options to accommodate your needs while ensuring we have the right coverage for our busy store.

Prior experience in retail or customer service is appreciated for the Cashier/Sales Associate position at GPM Investments, but it is not mandatory. We are dedicated to fostering talent and providing comprehensive training to ensure that new associates feel confident in their roles and responsibilities.

When discussing your customer service experience, focus on specific examples where you successfully assisted customers, resolved issues, or enhanced their shopping experience. Highlight instances that demonstrate your ability to stay upbeat and positive, even in challenging situations.

When faced with a difficult customer, it's important to remain calm and empathetic. Start by actively listening to their concerns without interrupting. Acknowledge their frustration, assure them that you are there to help, and offer practical solutions. Quick follow-through can turn a negative experience into a positive one.

Express your love for working in fast-paced environments and your desire to serve customers. Highlight the perks of building relationships with customers and contributing to a community hub. Share how GPM Investments' values align with your personal goals and aspirations.

Provide a specific example where you successfully upsold a product through thoughtful recommendations. Talk about the product you suggested, how you introduced it during the conversation, and the customer’s response. Emphasize your understanding of customer needs and the positive impact of your suggestions.

Discuss your techniques for prioritizing tasks, such as creating checklists or breaking larger tasks into manageable steps. Explain how you remain flexible without sacrificing quality, ensuring high standards in customer service even when juggling multiple responsibilities.

Talk about the importance of a tidy store and friendly interactions. Share your approach to maintaining cleanliness and being attentive to customer needs and feedback. Mention the role of positive body language and smiles in creating an inviting atmosphere.

Share any experience you have with operating cash registers, including handling cash transactions and balancing drawers. Emphasize your attention to detail and commitment to accuracy in managing financial transactions under pressure.

Explain how you would engage customers about the benefits of the loyalty program, such as exclusive offers or points for future purchases. Use your enthusiasm to create excitement and encourage sign-ups, relating it back to enhancing their shopping experience.

Describe your perspective on teamwork and how collaboration enhances customer service. Share experiences where teamwork made a crucial difference, emphasizing communication and mutual support as key components for success.

Highlight aspects of GPM Investments, such as the community focus, friendly atmosphere, and support for employee growth. Discuss how these values resonate with you and why you believe they are critical for both customers and staff.