Retail Sales Print & Marketing Associate

As a Retail Sales Print & Marketing Associate at Staples, your main responsibilities include greeting customers, understanding their print needs, and providing effective solutions. You'll utilize order intake tools to capture project information, assist customers with self-service tasks, and help with their shipping requirements.

To qualify for the Retail Sales Print & Marketing Associate position at Staples, candidates should possess basic computer skills, strong attention to detail, and the ability to lift up to 50 pounds. A willingness to work a flexible schedule, including nights and weekends, is also essential.

Staples provides comprehensive training for Retail Sales Print & Marketing Associates, ensuring you are knowledgeable about the print and production equipment you will be using. This hands-on training allows you to offer expert advice and service to customers confidently.

As a Retail Sales Print & Marketing Associate at Staples, enjoy perks like a bonus plan, flexible part-time hours, generous paid time off, discounts on products, and access to a 401(k) plan with company match, along with dental and vision insurance.

The work culture at Staples is collaborative and team-oriented, fostering an inclusive environment. As a Retail Sales Print & Marketing Associate, you will be part of a fun team dedicated to helping customers and creating an engaging shopping experience.

Yes, Staples offers flexible part-time opportunities for Retail Sales Print & Marketing Associates, allowing you to balance work with personal commitments.

Absolutely! Staples is an Equal Opportunity Employer, and all qualified applicants, including those with arrest or conviction records, receive considerate evaluation without discrimination based on race, color, religion, sex, or any other basis protected by law.

Addressing a dissatisfied customer requires empathy and problem-solving skills. Acknowledge their concerns, listen actively, and reassure them you're there to solve the issue. Offer a solution that addresses their feelings, whether it's redoing the print, issuing a refund, or providing an alternative.

To ensure order accuracy, I believe in careful verification. I would review all details with the customer during order intake, summarize the order to confirm, and take the extra step to double-check the details before printing.

Prioritization is key during busy times. I focus on urgent tasks first, like assisting customers in the check-out line or those waiting for urgent print jobs, while keeping track of longer-term tasks in between. Clear communication with team members ensures everyone's managed effectively.

Absolutely! There was a time a customer received a damaged product. I listened to their frustration, apologized sincerely, and offered a replacement at no charge. This approach turned their disappointment into appreciation, and they left happy with my service.

I believe strong customer service skills are vital. Being attentive, approachable, and able to engage customers effectively can make all the difference in ensuring they leave with a positive experience and the solutions they need.

In my previous role, our team organized a major sale event. We worked together to set up promotional materials and coordinate our shifts. This team effort enhanced our efficiency and resulted in higher sales during the event, showcasing the power of collaboration.

I would take a consultative approach. Asking open-ended questions would help me identify their goals. Once I understand their needs, I can suggest tailored solutions, making the process easier for them.

Staples has a strong reputation for customer service. They focus on understanding customer needs, providing customized solutions, and ensuring a positive shopping experience. As a Retail Sales Print Associate, I would embody these values in all interactions.

To stay motivated during repetitive tasks, I set small goals and celebrate accomplishing them. I also remind myself of the bigger picture — delivering great results for our customers and boosting team productivity.

If I noticed a colleague not meeting service standards, I would communicate with them privately. Sharing constructive feedback and supporting them to improve is essential. It's important to foster a positive work environment and maintain team standards together.