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Associate Claims Adjuster

Steadily is an insurance technology company that specializes in rental property insurance for landlords. We’re three years old, just over 160 people, manage $20B in risk, and are intent on becoming the world’s best and largest insurer of rental properties.

We exist to deliver fast, affordable insurance and to pay claims quickly and fairly. To do that, we hire the best engineers, actuaries, sales, and service people in the country to build the experience that we’d want if we were the client.

Steadily is hiring an Associate Claims Adjuster who is the very best at what they do.  You’ll be surrounded by team members who are the best at what they do, which will just make you even better.  You’ll be responsible for guiding our customers through the claims process with empathy, accuracy, and speed - making sure we create a fast, easy, and effortless experience.

What You’ll Do

  • You will complete a structured onboarding program that will help give you a strong foundation in basic insurance principles and property claims.

  • You will complete an adjuster licensing course and acquire applicable licensing for the role.

  • You will learn the Steadily approach to claims handling, helping create a fast, easy, and effortless experience for our customers.

  • Establish new claims by taking customer’s First Notice of Loss

  • Request appraisals, estimates, cause & origin reports, and various other reports to assist in the investigation of the claim

  • Communicate with customers using their preferred channel of communication (phone, text, email, mail)

  • Review estimates and reports and issue payments as owed under the policy contract

  • Adjust claim files with extremely high quality, exceeding the expectations of internal/external auditor security, including ample documentation, regular diary entries, and quality application of coverage and compliance with all claims related laws and regulations

  • If there is a catastrophe, you will be responsible for helping the entire team in an all-hands-on-deck approach

  • Assist in establishing new workflows, improve existing workflows, and build claims processes

Your Background

  • Experience: You may not have direct experience in insurance or claims adjusting, but you bring relevant skills and the eagerness to learn quickly.  Experience in customer-facing roles that require strong communication skills, critical thinking, problem solving, and handling high-stakes conversations is a big plus. 

  • Communication: You possess superior verbal and written communication skills. You can communicate concisely and diplomatically, maintaining a calm demeanor and professional communication.

  • Digital: You have above average computer skills. You’re great at independently learning new software quickly and are savvy using online resources.

  • Self-Driven: You thrive under intense pressure and can manage a large workload with minimal oversight. There is no task too small or beneath you; “that’s not my job” is not in your mantra.

  • Hungry: You want to make the leap into an earlier-stage tech company to rapidly accelerate your growth. You want to roll up your sleeves and hustle – you are not looking for a traditional 9-5 job.

  • Project Management: As part of this role, you may be asked to assist in projects. Prior project experience is a plus.

Compensation and Benefits

  • Salary between $65,000 - $85,000

  • Your shift time will be 10am-7pm CST, which will come with a $5,000 per year shift differential

  • Equity in the company

  • 3 weeks PTO plus six federal holidays

  • Health insurance including Medical, Dental, Vision, Life, Disability, HSA, FSA

  • 401K

  • Free snacks & regular team lunches

Locations

  • Overland Park, Kansas (Kansas City Metro)

Why Join Us

  • You'll be in good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.

  • We pay top of market (see comp).

  • We're earlier stage, so you'll get to wear a lot of hats and shape product decisions.

  • We have a good time. Culture matters a ton to us.

  • We're growing fast and are exceptionally well-funded.

  • Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Check out our culture deck here to learn what we’re all about.

  • Steadily was awarded Top 2025 Startups in Newsweek, 2025 Best Landlord Insurance Company by Investopedia, #6 on INC Regional’s Fastest-Growing Companies, a Winner of Austin Business Journal’s 2025 Best Places to Work, and #44 on the 2025 Forbes List of Best Startup Employers.

We’re excited to meet you!

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CEO of Steadily
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Darren Nix
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Average salary estimate

$75000 / YEARLY (est.)
min
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$65000K
$85000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Claims Adjuster, Steadily

Steadily, a burgeoning insurance technology company specializing in rental property insurance for landlords, is on the lookout for an enthusiastic Associate Claims Adjuster to join our dynamic team in Overland Park. This is an exciting opportunity for someone eager to dive into the world of insurance and play a vital role in guiding our customers through the claims process with empathy, accuracy, and speed. At Steadily, we’re committed to becoming the world’s best and largest insurer of rental properties, and we know this can only be achieved by hiring the best talent. In this role, you will undergo a structured onboarding program that will equip you with essential insurance principles and the necessary skills to navigate property claims. You'll learn how to handle claims efficiently, request critical reports, and communicate effectively with our customers through their preferred channels. What truly sets us apart is our culture — one of collaboration, openness, and the relentless pursuit of improvement. Not only will you play a crucial part in our clients' experiences, but you’ll also collaborate with an exceptional team committed to excellence in everything we do. If you're self-driven and ready to roll up your sleeves, this role is tailor-made for you. Join us at Steadily, and let’s redefine the insurance world together!

Frequently Asked Questions (FAQs) for Associate Claims Adjuster Role at Steadily
What are the responsibilities of an Associate Claims Adjuster at Steadily?

As an Associate Claims Adjuster at Steadily, your primary responsibilities will include guiding customers through the claims process, completing an adjuster licensing course, communicating effectively with clients, establishing new claims, and managing claim files with precision. You'll also be instrumental in improving workflows and ensuring a seamless experience for our customers.

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What skills are required for the Associate Claims Adjuster position at Steadily?

For the Associate Claims Adjuster role at Steadily, strong communication skills, a knack for problem-solving, and the ability to manage high-pressure situations are essential. Experience in customer-facing roles is highly valued, even if direct insurance experience is not a prerequisite. A self-driven attitude and proficiency with digital tools will also contribute to your success.

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How can I obtain the necessary licensing for the Associate Claims Adjuster position at Steadily?

Steadily provides an adjuster licensing course as part of your onboarding program for the Associate Claims Adjuster role. This structured training will help you acquire the necessary licensing to effectively perform your duties and to assist customers throughout the claims process.

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What kind of training can I expect as an Associate Claims Adjuster at Steadily?

As an Associate Claims Adjuster at Steadily, you'll participate in a comprehensive onboarding program designed to give you a solid grounding in insurance principles and property claims handling. This will include training on our claims process, customer communication, and relevant technical skills to help you thrive in your role.

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Why should I consider working at Steadily as an Associate Claims Adjuster?

Working at Steadily as an Associate Claims Adjuster means being part of an innovative team that is set on revolutionizing the insurance landscape. You'll benefit from a culture focused on growth, collaboration, and a commitment to excellent service. Additionally, the compensation package is attractive, including competitive salary, equity options, and comprehensive benefits.

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Common Interview Questions for Associate Claims Adjuster
Can you describe your understanding of the claims process?

In responding to this question, highlight your knowledge of the claims process steps, from the First Notice of Loss to the settlement of the claim. Emphasize your ability to handle client communications and investigate claims effectively. Provide examples from your experience that demonstrate your understanding of customer service in high-pressure environments.

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How do you prioritize tasks when managing multiple claims?

When answering, discuss your organizational skills and the tools or methods you use to prioritize tasks. You might mention how you assess the urgency and importance of each claim. Provide examples of scenarios where you have successfully managed a high workload while maintaining quality and customer satisfaction.

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What qualities do you believe are important in a claims adjuster?

A good claims adjuster should possess strong communication skills, a keen eye for detail, and the ability to empathize with clients. Highlight your own qualities that align with these attributes and provide specific examples of how you’ve applied these traits in past roles.

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Describe a time when you effectively resolved a conflict.

In your response, share a specific situation where you encountered a conflict, explain the steps you took to resolve it, and discuss the positive outcome. Emphasize your communication skills and problem-solving abilities, which are crucial for an Associate Claims Adjuster at Steadily.

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How do you stay current with industry regulations and changes?

Explain your methods for staying updated with claims-related regulations, such as reading industry publications, participating in webinars, or attending professional development opportunities. This shows your commitment to excellence and compliance in your role as an Associate Claims Adjuster.

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How would you handle a difficult customer during the claims process?

Highlight your customer service skills by detailing your approach to handling difficult conversations. Discuss the importance of empathy, active listening, and finding common ground. Provide an example of a situation where you effectively diffused tension with a customer.

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What do you know about Steadily and our approach to insurance?

Demonstrating your knowledge about Steadily's goals and values will impress your interviewers. Discuss the company’s commitment to fast and fair claims processing, its focus on rental property insurance, and mention any relevant accolades or culture highlights that resonate with you.

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Why do you want to work at Steadily as an Associate Claims Adjuster?

Share your personal motivations for wanting to join Steadily, focusing on the company’s innovative approach to insurance and its team culture. Your answer should reflect excitement about the opportunity to contribute to a growing team and to develop your career in an emerging field.

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What technology are you familiar with that supports claims processing?

Discuss any specific software tools you've worked with that are relevant to claims processing or customer management. If you lack direct experience, emphasize your ability to learn new software quickly and how you have successfully adapted to technologies in the past.

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How will your background help you succeed in the Associate Claims Adjuster role?

Articulate how your previous experiences, even if they are not directly related to claims adjusting, provide you with transferable skills. Discuss how your customer service experience, problem-solving abilities, and adaptability will help you excel in the Associate Claims Adjuster position at Steadily.

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We're driven to be the best landlord insurance company in the world. Our purpose is to help landlords all over the United States purchase insurance through a modern experience and feel confident that they have the coverage they need in case of a...

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DATE POSTED
April 18, 2025

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