System Administrator

As a System Administrator (Tier 1) at Strategic Growth Partners, you will play an essential role in providing Tier 1 helpdesk support and managing cloud-hosted Tenants and on-premises systems. Your responsibilities will include troubleshooting workstation and server issues, assisting with Microsoft cloud services implementation (like Microsoft 365 and Azure), conducting asset management, and ensuring compliance with standards such as NIST and ISO. You’ll proactively ensure seamless operations by maintaining documentation, managing user accounts, and collaborating with cross-functional teams.

To thrive in the System Administrator (Tier 1) role at Strategic Growth Partners, you should possess a strong familiarity with Microsoft 365, have basic troubleshooting skills, and a solid understanding of O365 Entra for user permissions. Experience with cloud services such as Azure and knowledge of networking concepts like DNS and VPNs is essential. Additionally, familiarity with helpdesk ticketing systems and operating systems (Apple Mac, Linux, Microsoft Windows) will be crucial for your success in this position.

The System Administrator (Tier 1) role at Strategic Growth Partners offers flexibility as it is a remote position. However, you should be prepared to work after hours as needed to address emergencies and meet project deadlines. The role demands good time management skills to juggle multiple responsibilities effectively, especially since the team spans across various time zones.

Yes! Strategic Growth Partners provides a comprehensive benefits package for all employees, including medical, dental, and vision insurance plans, company-paid life and disability insurance, a 401k retirement savings plan with employer matching, and generous paid time off including 11 company-paid holidays per year. As a System Administrator (Tier 1), you will not only enjoy a collaborative work environment but also peace of mind knowing your health and future are well-supported.

In the System Administrator (Tier 1) role at Strategic Growth Partners, you play a crucial part in maintaining compliance with industry standards such as NIST, ISO, and CMMC. Your responsibilities will include ensuring that security best practices are followed, conducting regular checks and updates to systems, and collaborating with teams to address any compliance-related challenges. Your role will help protect our data and uphold the high standards our clients expect from us.

When preparing your answer, highlight specific instances where you implemented Microsoft 365 services, detailing the challenges you faced and the solutions you provided. Emphasize your familiarity with applications like SharePoint, OneDrive, or Teams, showcasing how they improved efficiency or collaboration within teams.

Discuss a structured troubleshooting method you follow, such as identifying the problem, gathering information, attempting basic fixes, and escalating to higher support levels if needed. Be specific about the tools and techniques you use to diagnose and resolve issues efficiently.

Illustrate your prioritization process based on urgency and impact on business operations. Discuss how you assess each task's importance, communicate with users about timelines, and leverage any helpdesk ticketing systems to manage workflow effectively.

Share your knowledge of O365 Entra, specifically focusing on domain management and user permissions. Provide examples of how you configured user roles and ensured security while allowing access to necessary resources for team members.

Highlight a specific migration project, discussing the planning, execution, and any challenges you overcame. Focus on aspects such as minimizing downtime and ensuring data integrity during the transfer to showcase your project management skills.

Discuss your commitment to staying updated with regulations such as NIST, ISO, or CMMC, and provide examples of how you incorporate compliance into your daily work. Mention any tools or processes you use to audit and document compliance.

When answering, share your hands-on experience with network setup or troubleshooting, including specific tasks you undertook and the outcome. This demonstrates not just familiarity but also practical knowledge within networking concepts.

Provide a detailed example of a complex user support request you managed, explaining how you approached the issue, what resources you used, and how you kept the user informed throughout the process. This will showcase your problem-solving and communication skills.

Share your passion for technology and how being a System Administrator allows you to contribute to a team’s success. Discuss your desire for continual learning and problem-solving, emphasizing how these motivations align with the culture at Strategic Growth Partners.

Emphasize the importance of effective communication and collaboration in troubleshooting and project execution. Share examples of how you’ve fostered teamwork in the past, whether through mentoring, sharing knowledge, or actively participating in team discussions.