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Server - job 2 of 3

 

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

Sunrise of Fairfax

Job ID

2025-227389

JOB OVERVIEW

The Server is responsible for providing timely and professional meal service to residents and guests, bussing and resetting tables, general cleaning, and completing assigned side work while adhering to all food safety and sanitation requirements and maintaining a safe and orderly work environment.

RESPONSIBILITIES & QUALIFICATIONS

  Responsibilities:

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

  • Cultivates a warm and hospitable environment by making personal connections with residents and guests and treating all with professionalism and respect.
  • Takes and delivers food orders in a timely manner.
  • Busses and resets tables per company standards.
  • Cleans and maintains the dining room and bistro to the highest standards per company guidelines.
  • Completes required side work as assigned.
  • Attends pre-meal meeting to gain knowledge of the meal.
  • Has knowledge of menu items and can provide general descriptions.
  • Assists residents with menu selections and responds professionally to questions about menu items.
  • Uses Sunrise systems per guidelines for order taking and meal delivery to ensure accuracy.
  • Practices safe food handling procedures at all times in accordance with all, federal, state/provincial, and local laws, regulations, and guidance and Sunrise policies and procedures.
  • Complies with OSHA requirements/British Columbia Workers Compensation Act and Occupational Health and Safety Regulation and Risk Management programs and policies, adheres to safety rules and regulations, and practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
  • Responsible for performing other Dining Services duties when assigned by community leadership in the following areas, but not limited to:
    • Dishwashing tasks to properly wash and sanitize all dishes and china, silverware, glassware, utensils, and cookware.
    • Light janitorial duties, including but not limited to sweeping work areas, sanitizing production areas, and emptying trash.
    • Prepares and serves light meals in a timely manner and in accordance with established standardized recipes and menus.
    • Assists with food preparation and plating when necessary.
    • Uses Sunrise systems per guidelines for order taking and meal delivery to ensure accuracy.

 

Collaboration, Engagement, and Team Success

  • Actively participates and commits to working toward team goals.
  • Demonstrates our Team Member Credo in daily interactions.
  • Commits to serving our residents and guests through our Principles of Service.
  • Contributes in the overall engagement programs for both residents and team members.
  • Attends regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Dining Services Coordinator (DSC).
  • Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
 

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

  • One (1) year job related experience preferred.
  • High School diploma/GED.
  • Completion of the following training may be required and/or certificates available per regulations and laws as applicable:
    • CPR Certificate and First Aid Certificate
    • ServSafe® Food Handler Card
    • Local Health Department Food Handler Card
  • Written and verbal skills for effective communication.
  • Ability to handle multiple priorities.
  • Demonstrates good judgment, problem solving and decision-making skills.

ABOUT SUNRISE

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

 

We also offer benefits and other compensation that include:

  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistant Program / Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
  • Tuition Reimbursement
  • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
  • Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

PRE-EMPLOYMENT REQUIREMENTS

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

COMPENSATION DISCLAIMER

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Server, Sunrise Senior Living

At Sunrise Senior Living in Fairfax, we are excited to welcome someone special to our team as a Server! This role is all about making a positive impact on the lives of our residents. Here, you will have the opportunity to create meaningful connections with each resident and their family, fostering an environment that feels like home. As a Server, you will ensure that meals are served promptly and with care, while maintaining a clean and inviting dining area. You will also help residents choose from a delicious menu tailored just for them. We take immense pride in offering our residents a vibrant and enjoyable dining experience, and you will play a critical part in making that happen. Adhering to food safety and sanitation guidelines is a must, as we strive to create a safe environment for everyone. At Sunrise, you will not just find a job; you will find a community that values each member and offers plenty of opportunities to grow and shine. If you're looking to contribute to a warm and supportive atmosphere while building lasting relationships, come join us and be a part of our mission of enhancing the quality of life for the seniors we serve!

Frequently Asked Questions (FAQs) for Server Role at Sunrise Senior Living
What are the main responsibilities of a Server at Sunrise Senior Living?

As a Server at Sunrise Senior Living, your key responsibilities include providing professional and timely meal service to our residents and their guests, maintaining cleanliness in the dining area, and managing side work efficiently. You'll also take and deliver food orders, assist residents with menu selections, and ensure adherence to food safety standards in your daily functions.

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What qualifications are required for a Server position at Sunrise Senior Living?

To thrive as a Server at Sunrise Senior Living, the ideal candidate should possess a high school diploma or GED, with at least one year of related experience preferred. It's important to have excellent verbal communication skills and the ability to juggle multiple tasks effectively. Additionally, certifications like ServSafe® Food Handler or CPR/First Aid may be required based on local regulations.

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How does a Server ensure a positive dining experience at Sunrise Senior Living?

Servers at Sunrise Senior Living are trained to cultivate a warm and hospitable environment. This involves making personal connections with residents, engaging them in conversation, and addressing any feedback or concerns regarding their dining experience. Your goal will be to create a dining atmosphere that enhances feelings of wellness and joy for the residents.

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What training is provided for Servers at Sunrise Senior Living?

Sunrise Senior Living offers comprehensive training for new Servers, including company service standards, food handling protocols, and safety regulations. You will also learn about the menu offerings and how to assist residents in making their meal choices, ensuring you are fully prepared to provide exceptional service from day one.

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What benefits can a Server expect when working at Sunrise Senior Living?

As a Server at Sunrise Senior Living, you'll enjoy a variety of benefits that help support your well-being and career growth. These include medical and dental plans, retirement savings options, paid time off, and opportunities for tuition reimbursement. Moreover, you may have access to daily pay options, allowing you to manage your finances more flexibly.

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Common Interview Questions for Server
How do you prioritize multiple tasks during a busy shift as a Server?

When prioritizing multiple tasks, it's essential to stay organized and calm. Begin by assessing the immediate needs of the residents, then focus on meal orders and cleanliness, ensuring that everything adheres to the standards set by Sunrise. Communicating with your fellow team members can also help balance workload effectively.

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Can you describe a time you provided excellent customer service?

An example of providing excellent customer service would be when I went out of my way to accommodate a resident's dietary restrictions. By taking the time to understand their needs and providing suitable alternatives, I not only ensured their satisfaction but also built rapport and trust, which is crucial in a server role.

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How would you handle a situation where a resident is unhappy with their meal?

If a resident expresses dissatisfaction with their meal, I would listen actively to their concerns and apologize for the inconvenience. Then, I would offer a replacement dish or an alternative from the menu, ensuring that I communicate any changes effectively with the kitchen staff to expedite their request.

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What steps do you take to ensure food safety and hygiene in the dining area?

To ensure food safety and hygiene, I consistently follow the policies set forth by Sunrise Senior Living. This includes practicing proper food handling techniques, regularly cleaning surfaces, and ensuring that all dining utensils are sanitized. Additionally, I stay informed on local regulations so I can maintain compliance at all times.

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How do you approach building relationships with residents as a Server?

Building relationships with residents starts with genuine interactions. I like to engage them in conversation, ask about their day, and remember their preferences. Showing kindness and attentiveness helps strengthen the bonds we share and enhances their dining experience.

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What motivates you to work in a senior living environment?

I am motivated by the opportunity to make a meaningful difference in the lives of senior residents. Working in a senior living environment allows me to contribute to their happiness and well-being, ensuring they feel valued and cared for every day.

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How do you handle conflicts or issues that arise among team members?

In case of conflicts among team members, I believe in open communication. I would address the issue calmly and fairly, facilitating a discussion that allows everyone to express their viewpoints. It's crucial to find common ground and work collaboratively towards a solution that aligns with Sunrise's mission.

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What do you think is the most important quality for a successful Server?

The most important quality for a successful Server is empathy. Understanding and caring for the needs of residents is vital, as it fosters trust and creates a welcoming atmosphere. Empathy can significantly enhance the residents' experience and ensure that they feel at home while dining.

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How would you manage your time during peak dining hours?

Managing time effectively during peak hours requires a good pace and strategy. I intend to familiarize myself with the dining schedule, prepare ahead of time, and prioritize tasks based on urgency. Cooperation with colleagues and open communication will also aid in serving residents promptly.

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Why do you want to work as a Server specifically at Sunrise Senior Living?

I am attracted to working as a Server at Sunrise Senior Living because of the company's outstanding reputation for quality care and community involvement. I appreciate the focus on building meaningful connections with residents and would love to be part of a team that prioritizes creating joy and compassion in their everyday lives.

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MATCH
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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 15, 2025

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