Job details

Associate - Customer Service - Work At Home

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Company Description

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

Job Description

Bachelor's degree with 0-7 years of experience in AR Collections
Understanding of Accounts Receivables process
Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
Monitor high-risk accounts and ensure timely escalation of challenges to management
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet the monthly productivity goals
Reconcile complex accounts and have excellent attention to detail
Prepare daily aging report
Strategize the portfolio
Fix the root cause and collect
Work with internal and external stakeholders for better resolution
Provide visibility to the leadership

Location – candidate should be sourced only from operating locations of Sutherland and must be relocating to Chennai
Freshers with very good communication skills or candidates with International Voice experience or International Collections experience.
SHIFT – UK Shift

Qualifications

Graduate (preferably from Finance & Accounting background)

Sutherland Glassdoor Company Review

3.6

Sutherland DE&I Review

3.88

CEO of Sutherland

Dilip R. Vellodi

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What You Should Know About Associate - Customer Service - Work At Home, Sutherland

Are you ready to kickstart your career in customer service with a trusted global leader? As an Associate in Customer Service at Sutherland, based in Gateway Office Parks-B2, India, you'll play a crucial role in enhancing the customer experience while developing your skills in Accounts Receivables. If you're a recent graduate or someone with 0-7 years of experience in AR Collections, this is your chance to shine! You'll handle everything from following up with customers via emails and phone calls to ensure timely payments are collected, to maintaining accurate accounts receivable records. It’s all about collaboration; you’ll work closely with various stakeholders, including Billing, Finance, and Customer Service, to resolve disputes and queries while ensuring high-risk accounts are managed effectively. Your attention to detail will be essential as you prepare daily aging reports and identify areas for process improvements. The ideal candidate will have a background in Finance and Accounting and a knack for excellent communication, especially since you’ll be interacting with international clients. This position requires a commitment to meet monthly productivity goals while strategizing and troubleshooting to secure payment collections. If you want to join a diverse team that truly values professionalism and a positive work environment, Sutherland is waiting for you. With a UK shift, it's perfect for those flexible with their work hours. Come help us achieve our vision of 'One Sutherland Team, Playing to Win' and take the next step in your customer service journey today!

Frequently Asked Questions (FAQs) for Associate - Customer Service - Work At Home Role at Sutherland

What are the responsibilities of the Associate - Customer Service role at Sutherland?

The Associate - Customer Service at Sutherland is responsible for managing AR Collections, which includes following up with customers to ensure timely payments, maintaining detailed records, and collaborating with stakeholders to resolve disputes. They also monitor high-risk accounts, assist in process improvements, and prepare daily aging reports.