Content Moderator with Arabic and English

As a Content Moderator at Sutherland Bulgaria, your primary responsibilities include reviewing and moderating text, video, and image content in both Arabic and English. You'll also handle sensitive information with discretion, resolve content-related issues to ensure compliance with client guidelines, and collaborate within a team-oriented environment to achieve performance goals.

To qualify for the Content Moderator position at Sutherland Bulgaria, you should have fluency in Arabic (B2) and English (B2), along with strong analytical skills. Previous experience in content moderation or customer service is a plus, as is the ability to work effectively in a fast-paced environment while adhering to company policies.

Working as a Content Moderator at Sutherland Bulgaria comes with several benefits, including long-term job security with a permanent contract, additional health and life insurance, 21 days of paid annual leave, competitive salary, the option to work from home, and a clear career path within the company.

Sutherland Bulgaria supports its Content Moderators through various avenues, including world-class on-the-job training, access to in-house learning and development portals, certification training programs, and opportunities for career advancement within the organization.

While prior experience in content moderation is beneficial, it is not a strict requirement to apply for the Content Moderator role at Sutherland Bulgaria. The company values strong analytical skills and a detail-oriented approach, so passionate individuals with a willingness to learn are encouraged to apply.

When answering this question, focus on your ability to assess the urgency and sensitivity of content. Discuss methods you use for prioritization, such as categorizing content types and using data-driven insights to determine which tasks need immediate attention.

Share a specific instance where you dealt with sensitive content, ensuring you emphasize your discretion, adherence to guidelines, and your decision-making process. Highlight how you followed up on the situation to resolve it effectively.

Discuss any relevant tools or technologies you have used in previous roles, particularly those related to content management, moderation, or data analysis. If you haven't used specific tools, express your willingness to learn and adapt quickly.

Emphasize the importance of continued learning and staying informed about industry trends. Mention resources such as online courses, professional networking groups, and webinars that you actively participate in to keep your knowledge up to date.

Provide an example that showcases your ability to work in teams, highlighting effective communication, collaboration towards common goals, and how you contribute positively to a team's dynamic, especially in a multicultural setting.

Explain your understanding of community standards and your process for reporting such instances. Highlight your attention to detail and the importance of following established protocols to maintain online safety.

Share techniques you use for managing stress and maintaining productivity under pressure, such as time management strategies and a positive mindset. Providing an example from your past experience can add strength to your response.

Talk about your passion for online safety, your commitment to creating quality user experiences, and how working in this role aligns with your career goals. Relate your motivations to the impact you believe content moderation has on communities.

Discuss your commitment to fostering a positive work environment by providing feedback in a respectful and supportive manner. Use examples to showcase your ability to balance honesty with kindness.

Identify common challenges such as high volumes of content or emotionally sensitive material, and discuss proactive measures you would take to address these, including establishing a support system within the team and employing stress management tactics.