Outbound Patient Enrollment Specialist- Part-Time Evenings

As an Outbound Patient Enrollment Specialist at Cadence, your main responsibility will be to initiate contact with patients referred by our partner physicians. You'll clearly communicate program details, benefits, expected outcomes, and patient responsibilities. Additionally, you'll facilitate virtual enrollments, escorting patients through the process while ensuring a warm and welcoming experience. Building rapport with potential patients will be crucial, as you'll nurture lasting relationships based on trust and understanding, all while adhering to quality assurance standards.

To be successful as an Outbound Patient Enrollment Specialist at Cadence, candidates should have experience working within a healthcare services organization and a solid understanding of performance metrics. Prior experience making a high volume of outbound calls is essential, as well as strong verbal and written communication skills. An ability to maintain confidentiality and build trusting relationships is also vital, along with familiarity in using CRM platforms and a passion for delivering outstanding patient experiences.

The Outbound Patient Enrollment Specialist role at Cadence offers a part-time schedule during the evenings, specifically Monday through Friday from 5 PM to 9 PM EST. This flexible schedule is designed for individuals looking to balance personal commitments while still making a positive impact in healthcare. Being remote also means you can enjoy the convenience of working from home!

At Cadence, Outbound Patient Enrollment Specialists can expect a competitive compensation range between $23 to $25 per hour. Beyond monetary compensation, Cadence fosters a supportive company culture that emphasizes impact, empowerment, and growth. Employees have the unique opportunity to contribute to the development of significant healthcare products, enhancing the quality of care provided to patients. Cadence is committed to creating an inclusive and diverse workforce, ensuring that all staff feel valued and respected.

Cadence is dedicated to the growth of its staff, providing an environment that encourages continuous learning and improvement. As an Outbound Patient Enrollment Specialist, you'll have the chance to work closely with in-house clinicians who serve as super users and beta testers of our services. This collaboration allows you to gain valuable insights into the healthcare industry, further developing your skills and expertise while positively impacting patient outcomes.

When answering this question, focus on your previous roles that involved outbound calling, emphasizing your volume of calls, the goals you achieved, and the importance of effective communication with patients. Provide examples of how your approach fostered trust and a positive experience for callers and any metrics that demonstrate your success.

To respond effectively, elaborate on best practices for maintaining patient confidentiality, such as not sharing sensitive information without consent and using secure systems. Share any relevant protocols you've followed in previous roles and your commitment to protecting patient information.

Discuss techniques for connecting with patients, like active listening, empathy, and asking open-ended questions. Share any personal experiences where your rapport-building skills led to a successful enrollment or resolution during a patient interaction.

Outline a structured approach for addressing objections, which could include acknowledging their concerns, providing factual information, and reframing negatives into positives. Highlight your success stories and how addressing concerns helped enroll hesitant patients.

Prepare a specific example that showcases your achievements related to performance metrics in a previous role. Use quantifiable data to illustrate your success and discuss the actions you took to reach these goals, demonstrating your proactive approach.

Talk about your techniques for staying engaged and motivated, such as taking short breaks, focusing on positive patient interactions, and reminding yourself of the impact your work has on patients' lives. Discuss how you manage stress effectively in a fast-paced environment.

Highlight your experience with relevant technologies, including CRM platforms and any communication tools you’ve used to streamline processes. Discuss your comfort with adapting to new technologies and how they enhance your ability to connect with patients.

Discuss your time management skills and how you've utilized organizational tools or systems to keep track of patient interactions. Share an example of how effectively prioritizing tasks based on urgency or potential impact on patient care has benefited your previous roles.

Convey your genuine desire to help patients and your belief in the importance of accessible healthcare, referencing personal experiences or motivators that drew you to this field. Explain how this passion aligns with Cadence's mission and values.

Research Cadence's values and services beforehand. Discuss your understanding of how their technology and clinical team work together to deliver personalized care for chronic patients and your enthusiasm for contributing to that mission.