Onsite IT Support Technician

As an Onsite IT Support Technician at TEKsystems, your primary responsibilities include planning, installing, configuring, and maintaining hardware and software systems. You’ll provide Tier 2 and 3 technical support, addressing issues related to client hardware, mobile devices, and various telecommunications equipment, ensuring a seamless experience for end users.

To excel in the Onsite IT Support Technician role at TEKsystems, candidates should have a strong technical background in supporting Windows 7 systems, as well as familiarity with mobile devices like Android and iPhones. Additionally, experience with MS Office applications and a service-oriented mentality are crucial for success in this role.

In the Onsite IT Support Technician position at TEKsystems, you will work with a variety of devices including laptops, desktop computers, mobile devices, and peripherals such as printers, security cameras, and RFID devices. You'll also manage and support applications in client, server, and cloud environments.

The work environment for an Onsite IT Support Technician at TEKsystems is dynamic and fully onsite in Ogden, Utah. You will collaborate with other IT professionals and end users, managing a diverse range of technical challenges and projects while enjoying a supportive and team-oriented atmosphere.

Onsite IT Support Technicians at TEKsystems enjoy a competitive pay range from $20.00 - $25.00/hr along with a comprehensive benefits package that may include medical, dental, vision, retirement plans, life insurance, disability coverage, and generous paid time off options.

When troubleshooting a technical issue, I first listen carefully to the user's description of the problem. I then gather additional information to understand the context, check for any obvious issues, and proceed with a systematic method to identify the root cause. I prioritize clear communication with the user throughout the process to manage expectations.

I have hands-on experience supporting Windows 7 systems, including installation, configuration, and troubleshooting. I'm familiar with common issues such as driver conflicts and software compatibility, and I know how to guide users through solutions while maintaining a friendly and patient demeanor.

I prioritize responsive communication, active listening, and empathy for users' situations. I aim to resolve issues promptly and efficiently while keeping users informed about the process. Following up after a resolution to ensure satisfaction is also key to providing excellent customer service.

I efficiently manage multiple requests by prioritizing tasks based on urgency and impact. I use organizational tools to track requests and ensure that no issues slip through the cracks. Time management and setting realistic completion timelines help me provide timely support without compromising quality.

I have extensive experience with hardware support, including installing, configuring, and maintaining devices such as printers, monitors, and client/server systems. I perform regular maintenance checks and am proactive in troubleshooting potential hardware failures before they escalate.

I stay updated on new technologies and IT trends by subscribing to industry newsletters, participating in online forums, and attending professional seminars. Engaging in continuous learning helps me apply best practices and innovative solutions in my onsite support role.

I have supported both Android and iPhone smartphones, helping users with setup, troubleshooting app issues, and ensuring connectivity. I understand the unique challenges that come with mobile device support, such as syncing and compatibility with enterprise applications.

One challenging issue involved a recurring network connectivity problem for several users. After extensive troubleshooting, I discovered it was a configuration error on a router. By correcting the settings and keeping the users informed throughout the process, I restored connectivity and prevented future issues.

When faced with a technical question I'm unsure about, I remain composed and tell the user I'll research the issue. I utilize available resources, such as knowledge bases or collaborate with colleagues, to find the answer and ensure I follow up swiftly with the user.

I believe the most important quality for an Onsite IT Support Technician is a strong customer service orientation. Being approachable, empathetic, and dedicated to resolving issues fosters trust and rapport with users, ultimately leading to better support experiences.