IT Manager

As an IT Manager in Suwanee, GA, your primary responsibilities will include managing the day-to-day operations of IT infrastructure, overseeing system monitoring and incident response, participating in capacity planning, and collaborating with vendors to support IT solutions. You will also develop and maintain security protocols and disaster recovery plans.

To qualify as an IT Manager at this company in Suwanee, GA, you need a Bachelor’s degree in computer science or a related field, relevant IT certifications such as Microsoft Certified Systems Administrator (MCSA), and a solid understanding of IT infrastructure, including networks, servers, and cloud technologies.

The IT Manager position in Suwanee, GA, is 100% onsite, which means you will be required to work at the company’s location at 205 W. Randolph Street and engage directly with your team and the IT infrastructure.

As an IT Manager in Suwanee, GA, you can expect a competitive salary ranging from $100K to $130K. In addition to salary, you will receive great benefits, including medical insurance, a retirement plan, and paid time off (PTO) to help you maintain a healthy work-life balance.

Key skills essential for success as an IT Manager at this company in Suwanee, GA, include strong problem-solving abilities, excellent communication and collaboration skills, the capacity to manage multiple projects simultaneously, and a deep understanding of IT Service Management (ITSM) frameworks.

When answering this question, focus on specific tasks you've handled regarding servers, networks, and systems. Share examples of projects where you enhanced performance, managed upsizing/downsizing effectively, and how you ensured security across all platforms.

Discuss your approach to prioritization, such as using urgency versus importance frameworks. Give examples of how you've balanced conflicting project timelines and how you ensure that urgent issues are addressed while still progressing on larger initiatives.

Your response should highlight your understanding of incidents versus service outages. Discuss the protocols you’ve established or followed, tools you've used for monitoring, and how you document incidents for future improvement.

Share a specific example where you encountered a challenge with a vendor. Explain how you approached the issue, the steps you took to resolve it, and the outcome. This highlights both your negotiation skills and collaboration abilities.

Speak about the security protocols you follow, including firewalls, data encryption, employee training, and regular audits. Reference any certifications you hold that demonstrate your expertise and commitment to maintaining a secure environment.

Discuss how you approach developing an IT budget by focusing on resource allocation according to project priorities, vendor negotiation, and cost-effective solutions. Provide examples of how you’ve successfully managed budget constraints.

Talk about your commitment to continuous learning and development for your team. Discuss professional development opportunities you encourage, or how you create a work environment that fosters innovation and technology exploration.

You should cover your thoughts on cloud scalability, cost-efficiency, and disaster recovery. Mention any experiences you've had migrating services to the cloud and how it boosted performance and flexibility for your organization.

Highlight the criticality of disaster recovery planning in maintaining business continuity. Discuss risk assessment processes, regular drills, and how you communicate your recovery plans across teams to ensure preparedness.

Detail your familiarity with ITSM frameworks like ITIL or COBIT. Talk about implementations you’ve taken part in, challenges faced, and how following these frameworks has positively impacted service delivery within your organization.