AutoPilot Intune Desktop Support

As a Sr Desktop Engineer - AutoPilot, your responsibilities will include implementing new technologies, planning and designing Active Directory configurations, maintaining Intune policies, and ensuring seamless integration of security updates for both Windows and MacOS. Additionally, you will be involved in creating Windows OS baseline images and evaluating various software packages from different business units.

The Sr Desktop Engineer - AutoPilot role requires at least 7 years of experience in managing enterprise desktops on a large scale, thorough knowledge of Active Directory and DNS, and hands-on experience with Intune for desktop configuration. Candidates should also possess strong scripting skills, experience with patch management software, and familiarity with cloud technologies like Exchange Online and Azure AD.

Candidates for the Sr Desktop Engineer - AutoPilot position should be well-versed in Windows scripting languages such as PowerShell, Batch, and VBS. Additionally, experience with desktop imaging, patch management software like SCCM or BigFix, as well as knowledge of MSI packages and experience with VDI solutions like VMware Horizon are highly valued.

The work environment for the Sr Desktop Engineer - AutoPilot is collaborative and dynamic, with the flexibility of a hybrid work model. You will actively interact with users to gather requirements and test new technologies, ensuring a user-friendly experience. Being part of an on-call support rotation also adds to the team's versatility.

The Sr Desktop Engineer - AutoPilot plays a pivotal role in the company's success by enhancing the efficiency and functionality of the digital workplace. By evaluating current practices, implementing cutting-edge technology, and providing ongoing support, you help drive productivity and innovation throughout the organization.

When answering this question, focus on specific projects where you've successfully managed large-scale desktop environments. Highlight your familiarity with key tools and technologies, including your role in troubleshooting and optimizing system performance to showcase your hands-on expertise.

Discuss your method of testing and validating desktop images, including the specific tools you use for compatibility checks. Mention how you gather requirements and feedback from end-users to tailor images that function seamlessly on all supported hardware.

Outline your approach, detailing how you assess organizational needs, draft policies, and implement them effectively. Also, include examples of how you've monitored and updated these policies based on user feedback and emerging security concerns.

Explain your systematic approach to applying security patches. Discuss the tools you use for patch management and how you prioritize updates to minimize disruption to end-users while ensuring compliance with security protocols.

Use the STAR method to outline your evaluation process for new technologies. Detail how you conducted research, involved stakeholders, tested for compatibility, and ultimately assessed the technology's impact on operational efficiency.

Be specific about your experience with scripting languages like PowerShell or Batch. Highlight occasions where you have automated repetitive tasks, streamlined workflows, or developed deployment scripts that improved overall efficiency.

Choose a particularly challenging issue. Describe the context, your systematic troubleshooting process, the resolution, and the end result, emphasizing how your analytical skills and technical knowledge played a key role in the outcome.

Discuss your methodology for engaging users, such as conducting surveys, interviews, or focus groups. Highlight your ability to translate user feedback into technical requirements that inform your implementation strategy.

Outline the specific tools you've used, such as BigFix or SCCM, and discuss your process for monitoring, testing, and deploying patches. Emphasize your commitment to maintaining system security and stability during this process.

Mention your proactive approach to learning, such as attending relevant workshops, following industry blogs, and participating in forums. Explain how you apply this knowledge to enhance your skills and contribute to your team's technical capabilities.