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Job details

Software Engineering

Employment Type

Permanent

Closing Date

14 May 2025 11:59pm

Job Title

Software Engineering

Job Summary

As a Software Engineer, you thrive on working with your team to design, build and deliver innovative software products and solutions that delight our customers. You apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your knowledge and expertise in the Software Engineering Domain.

Job Description

Who We Are

Telstra is Australia’s leading telecommunications and technology company spanning over a century with a footprint in over 20+ countries. In India, we’re building a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’ve grown quickly since our inception in 2019, now with offices in Pune, Hyderabad and Bangalore.

Focus of the Role
As a Software Engineer, you thrive on working with your team to design, build and deliver innovative software products and solutions that delight our customers. You apply broad knowledge in software application layer solutions and the software development lifecycle, to experiment, solve problems and own solutions that transform epics into new product features and capabilities. Your continuous learning and improvement mindset and collaboration skills are critical to success in this role, as you continue to deepen your knowledge and expertise in the Software Engineering Domain.

What We Offer

Flex appeal: choose where, when and how you work
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.

Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births

Employees are entitled to 12 paid holidays per calendar year                      

Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year

Relocation support options across India, from junior to senior positions within the company

Receive insurance benefits such as medical, accidental and life insurances

What You’ll Do

Product & Technology - Software Engineering & IT develops and maintains Telstra's software and IT systems, working on some really cutting-edge technologies.

  • Customize and implement workflows in BMC Helix and ITSM Suite using Developer Studio, ensuring alignment with business needs.

  • Design and execute custom integrations leveraging APIs, iPass, and web services to enhance system functionality and data flow.

  • Configure and optimize Remedy Server in a server-group environment, focusing on performance tuning and issue resolution.

  • Collaborate with cross-functional teams to gather requirements and propose architectural solutions for integrations involving SRM, Knowledge Management, and Atrium CMDB.

  • Maintain strong customer interaction, addressing concerns and ensuring satisfaction through effective communication and support.

About You

  • Minimum 3+ years of experience in BMC remedy

  • Implementation knowledge on BMC Helix, ITSM Suite, SLM, Remedy Migrator, Web services, API's

  • Plug-ins, Remedy Developer and Innovation Studio and Helix Dashboard reporting

  • Experience on iPass and Webhooks

  • Good knowledge of SRM , Knowledge Management , Atrium CMDB

  • Remedy Workflow customizations using Developer Studio

  • Basic ITIL Framework concepts

  • Experience in proposing and implementing architecture of Custom integrations

  • Experience in configuring and working on Remedy Server-group environment

  • Previous experience of working overlay concept

  • Experience on BMC Helix Deployment manager

  • Should have ITSM integration experience with other remedy & web service integration.

  • Experience in performance tuning and troubleshooting BMC Remedy AR Server issues

  • Good in customer interaction.

If you are looking to take the next step in your career, we want to hear from you!

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.  

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Software Engineering, Telstra

At Telstra, a leading telecommunications and technology company with a rich legacy in Australia, we're excited to welcome a Software Engineer to our dynamic team in Bengaluru, Karnataka. As a Software Engineer, you will collaborate with your colleagues to design, build, and deliver innovative software products that truly resonate with our customers. Your expertise in the software development lifecycle will enable you to tackle complex challenges and transform grand visions into actionable product features. This role not only demands a robust knowledge base but also a continuous learning mindset, ensuring you remain at the forefront of the software engineering domain. You’ll be diving deep into customizing workflows in BMC Helix, integrating APIs, and optimizing our systems, all while maintaining seamless communication with cross-functional teams. Telstra values flexibility in the workplace, allowing you to choose when and where you work best, and we offer competitive performance-related pay alongside ongoing learning opportunities. Plus, with our commitment to inclusive practices, you'll find a workplace where diversity thrives. Join us, grow with us, and make an impact in a company that truly values your contributions and well-being!

Frequently Asked Questions (FAQs) for Software Engineering Role at Telstra
What are the primary responsibilities of a Software Engineer at Telstra?

As a Software Engineer at Telstra, your primary responsibilities will include customizing and implementing workflows using the BMC Helix and ITSM Suite, designing integrations with APIs and web services, and optimizing the Remedy Server environment. You will also engage in collaborative efforts with cross-functional teams to address requirements and propose architectural solutions, ensuring that our software continues to meet and exceed customer expectations.

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What qualifications are required for the Software Engineer position at Telstra?

To be a successful candidate for the Software Engineer position at Telstra, you should have a minimum of 3 years of experience with BMC Remedy, and strong implementation knowledge of the BMC Helix and ITSM Suite. Familiarity with APIs, custom integrations, and a basic understanding of ITIL Framework concepts are also essential. Your background should demonstrate skills in Remedy workflow customizations, performance tuning, and effective customer interaction.

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How does Telstra support continuous learning for Software Engineers?

Telstra is committed to your professional growth as a Software Engineer. We provide access to thousands of learning programs aimed at helping you enhance your skills and knowledge in software engineering and related technologies. This dedication to ongoing learning ensures that you are well-equipped to address the challenges you face in your role, keeping you at the cutting edge of the industry.

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What kind of work environment can Software Engineers expect at Telstra?

At Telstra, Software Engineers can expect a welcoming and inclusive work environment where diversity is not only respected but celebrated. Our company fosters a culture of collaboration, open communication, and flexible working arrangements, allowing you to thrive both personally and professionally while contributing to innovative projects.

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What kind of technologies will I work with as a Software Engineer at Telstra?

As a Software Engineer at Telstra, you will work with advanced technologies including BMC Helix, ITSM Suite, APIs, iPass, web services, and various performance tuning tools. You will also engage in customizing solutions that not only elevate the user experience but also enhance the overall functionality of our software systems.

Join Rise to see the full answer
Common Interview Questions for Software Engineering
Can you describe your experience with BMC Remedy?

When addressing your experience with BMC Remedy, focus on specific projects where you customized workflows or integrated systems. Discuss any challenges you encountered and how you overcame them, showcasing your problem-solving skills and expertise in the tool.

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What frameworks or methodologies do you follow in software development?

In your response, explain any methodologies such as Agile or Scrum that you've employed. Provide examples of how these frameworks have improved team collaboration, project delivery, or quality assurance in your previous roles.

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How do you handle tight deadlines in software projects?

Discuss your time management skills and how you prioritize tasks when facing tight deadlines. Share a specific instance where you successfully met a deadline without compromising quality, demonstrating your ability to work under pressure.

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Can you explain your approach to debugging and problem-solving?

Detail your systematic approach to debugging issues, including identifying the error, researching potential solutions, and implementing fixes. Use a real-world example to illustrate your methodical problem-solving skills.

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What experience do you have with API integrations?

Talk about specific projects where you initiated or facilitated API integrations. Highlight the technologies used, the complexity of the integrations, and how they improved system functionality or user experience.

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How do you ensure your code is maintainable and scalable?

Explain your coding standards and best practices, such as writing clean, readable code, utilizing comments, and adhering to design patterns. Provide examples of how you’ve built maintainable code in past projects.

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How do you keep current with new technologies and industry trends?

Share your strategies for staying informed about industry trends, whether through online courses, tech blogs, attending webinars, or participating in community forums. Highlight how these resources have informed your work.

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Describe a challenging project you worked on and your role.

Select a project that involved significant challenges. Describe your specific contributions, the strategies you employed to overcome obstacles, and the outcome of the project, emphasizing teamwork and collaboration.

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What are your preferred tools for monitoring application performance?

Discuss the tools and metrics you typically use for monitoring applications. Explain how you leverage performance data to enhance software quality and user experience, demonstrating your technical skills.

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How do you approach cross-departmental collaboration?

Talk about your communication style and how you facilitate collaboration with other teams. Use an example to illustrate how effective communication led to successful project outcomes, reinforcing your teamwork skills.

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DATE POSTED
April 18, 2025

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