Senior Customer Success Manager - job 1 of 2

The Senior Customer Success Manager at Tenable is responsible for driving sales activities related to software products within a designated territory. This includes prospecting and penetrating named accounts, managing client relationships throughout the sales cycle, and conducting impactful sales presentations. Additionally, you'll strategize marketing activities and work with partners to optimize market presence.

Candidates applying for the Senior Customer Success Manager position at Tenable must have a BA/BS degree accompanied by at least 3 years of sales experience, specifically in growing business within enterprise accounts. Experience selling SaaS solutions or subscription-based products is essential, along with a proven track record in managing large accounts.

To succeed as a Senior Customer Success Manager at Tenable, focus on building strong, lasting relationships with clients and demonstrate your ability to consistently achieve revenue targets. Utilize strong time management skills to effectively track customer interactions and sales forecasts, showcasing your ability to adapt and learn complex solutions.

At Tenable, the work environment is fast-paced and collaborative. As a Senior Customer Success Manager, you’ll be part of the #OneTenable team, working closely with talented individuals who are equally passionate about cybersecurity. You can expect a culture that promotes creativity, respect, and a healthy work-life balance.

Tenable offers a comprehensive range of benefits for the Senior Customer Success Manager position, including medical, dental, and vision coverage, retirement plans with company matching, an employee stock purchase plan, and various flexible spending accounts. Additional perks include paid time off, education assistance, and wellness events, ensuring a well-rounded work-life balance.

In your response, highlight specific SaaS products you've sold, the strategies you used for compelling presentations, and the metrics demonstrating your success, such as revenue growth or client retention.

Discuss your time management techniques, including prioritization of tasks and use of tools like CRM software to track customer interactions, ensuring you give each client the attention they deserve.

Explain your approach to nurturing relationships, such as regular check-ins, personalized communication, and providing valuable insights tailored to the client's needs and goals.

Share specific examples of objections you've faced and how you effectively addressed them, showcasing your ability to listen, empathize, and provide persuasive solutions.

Describe the setup of the presentation, the key points you emphasized, and the outcome achieved, such as securing a deal or significantly influencing client decisions.

Demonstrate your knowledge about Tenable’s market position, its innovative products in exposure management, and how these solutions address customer needs in cybersecurity.

Discuss the tools and techniques you use for tracking sales metrics, such as forecasting tools and CRM systems, and how you leverage this data to improve performance and strategies.

Share what drives your enthusiasm for sales, whether it be achieving targets, helping clients succeed, or being part of a leading organization like Tenable in its mission to reduce cyber risk.

Provide an example of a complex product you sold, detailing how you broke it down for the client, answered their queries, and ultimately led them to a decision.

Outline your strategy for approaching new clients, emphasizing research, relationship building, understanding their needs, and customizing your solutions accordingly.