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Senior Customer Success Manager - job 1 of 2

Tenable is seeking a Senior Customer Success Manager to grow revenue and manage client relationships for their software products.

Skills

  • SaaS sales experience
  • Large account management experience
  • Strong time management skills
  • Strong oral and written communication skills
  • Working knowledge of computer applications such as Microsoft Office and Salesforce.com

Responsibilities

  • Grow revenue via prospecting, qualifying, selling and closing from existing enterprise client accounts
  • Manage client relationships through all phases of the sales cycle
  • Conduct one-on-one and group sales presentations
  • Provide account management to an existing territory
  • Track customer information, forecasts and reports

Education

  • BA/BS degree

Benefits

  • Medical, dental, vision insurance
  • 401(k) retirement savings with company match
  • Employee stock purchase plan
  • Education assistance
  • Paid time off (PTO)
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$88500 / YEARLY (est.)
min
max
$76000K
$101000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Customer Success Manager, Tenable, Inc.

If you're looking for an exciting opportunity in the tech industry, then the position of Senior Customer Success Manager at Tenable might just be your perfect fit! Based in Columbia, Maryland, Tenable is the leading Exposure Management company, chosen by 44,000 organizations worldwide to tackle their cyber risk. Joining Tenable means you'll work with some of the most talented individuals in cybersecurity, all while contributing to a culture that values belonging and excellence. In this role, you’ll be taking the reins on sales activities to drive growth within existing enterprise client accounts. You will engage in meaningful conversations, providing consultative solutions to meet clients' needs, while expertly managing relationships through every phase of the sales cycle. Expect to conduct presentations, strategize marketing activities, and work closely with both the marketing and channel teams to deliver top-notch solutions to our clients. What’s required? A solid background in SaaS sales and proven experience in managing large accounts or projects will set you up for success. Alongside great communication skills and the ability to foster relationships, you'll need to demonstrate a track record of achieving sales targets. At Tenable, we believe in winning together, and we're excited to welcome a Senior Customer Success Manager who shares our passion for innovation and commitment to delivering results. Join us on this journey and let's help organizations manage their risk effectively!

Frequently Asked Questions (FAQs) for Senior Customer Success Manager Role at Tenable, Inc.
What responsibilities does a Senior Customer Success Manager at Tenable have?

The Senior Customer Success Manager at Tenable is responsible for driving sales activities related to software products within a designated territory. This includes prospecting and penetrating named accounts, managing client relationships throughout the sales cycle, and conducting impactful sales presentations. Additionally, you'll strategize marketing activities and work with partners to optimize market presence.

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What qualifications are needed for the Senior Customer Success Manager role at Tenable?

Candidates applying for the Senior Customer Success Manager position at Tenable must have a BA/BS degree accompanied by at least 3 years of sales experience, specifically in growing business within enterprise accounts. Experience selling SaaS solutions or subscription-based products is essential, along with a proven track record in managing large accounts.

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How can I demonstrate success in the Senior Customer Success Manager role at Tenable?

To succeed as a Senior Customer Success Manager at Tenable, focus on building strong, lasting relationships with clients and demonstrate your ability to consistently achieve revenue targets. Utilize strong time management skills to effectively track customer interactions and sales forecasts, showcasing your ability to adapt and learn complex solutions.

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What kind of work environment can I expect as a Senior Customer Success Manager at Tenable?

At Tenable, the work environment is fast-paced and collaborative. As a Senior Customer Success Manager, you’ll be part of the #OneTenable team, working closely with talented individuals who are equally passionate about cybersecurity. You can expect a culture that promotes creativity, respect, and a healthy work-life balance.

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What benefits does Tenable offer for the Senior Customer Success Manager position?

Tenable offers a comprehensive range of benefits for the Senior Customer Success Manager position, including medical, dental, and vision coverage, retirement plans with company matching, an employee stock purchase plan, and various flexible spending accounts. Additional perks include paid time off, education assistance, and wellness events, ensuring a well-rounded work-life balance.

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Common Interview Questions for Senior Customer Success Manager
Can you describe your experience with SaaS sales?

In your response, highlight specific SaaS products you've sold, the strategies you used for compelling presentations, and the metrics demonstrating your success, such as revenue growth or client retention.

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How do you manage your time when dealing with multiple clients?

Discuss your time management techniques, including prioritization of tasks and use of tools like CRM software to track customer interactions, ensuring you give each client the attention they deserve.

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What strategies do you use to build relationships with clients?

Explain your approach to nurturing relationships, such as regular check-ins, personalized communication, and providing valuable insights tailored to the client's needs and goals.

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How do you handle objections from clients?

Share specific examples of objections you've faced and how you effectively addressed them, showcasing your ability to listen, empathize, and provide persuasive solutions.

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Can you give an example of a successful sales presentation you conducted?

Describe the setup of the presentation, the key points you emphasized, and the outcome achieved, such as securing a deal or significantly influencing client decisions.

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What do you know about Tenable and its products?

Demonstrate your knowledge about Tenable’s market position, its innovative products in exposure management, and how these solutions address customer needs in cybersecurity.

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How do you track your sales performance metrics?

Discuss the tools and techniques you use for tracking sales metrics, such as forecasting tools and CRM systems, and how you leverage this data to improve performance and strategies.

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What motivates you in a sales role?

Share what drives your enthusiasm for sales, whether it be achieving targets, helping clients succeed, or being part of a leading organization like Tenable in its mission to reduce cyber risk.

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Explain a complex solution you successfully sold to a client.

Provide an example of a complex product you sold, detailing how you broke it down for the client, answered their queries, and ultimately led them to a decision.

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How would you approach a new enterprise client?

Outline your strategy for approaching new clients, emphasizing research, relationship building, understanding their needs, and customizing your solutions accordingly.

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Founded in 2002, Tenable Inc. provides continuous network monitoring and vulnerability management services to companies across industries. The company is headquartered in Columbia, Maryland.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$76,000/yr - $101,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 8, 2025

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