Recovery Advocate Specialist

A Recovery Advocate Specialist at PosiGen in Houston, TX, engages with customers to ensure that their solar system installations proceed smoothly. They assist in addressing customer concerns, facilitate necessary documentation, and step in when sales representatives are unavailable. Their role is pivotal in maintaining high customer satisfaction and retention rates while guiding each client through their solar journey.

To qualify for the Recovery Advocate Specialist position at PosiGen, candidates should have a preferred bachelor’s degree and at least two years of experience in solar sales, preferably with PosiGen. A proven track record in a quota-driven sales environment is essential, and in-home sales experience, along with proficiency in Google Workspace and Salesforce, is a plus.

The Recovery Advocate Specialist contributes to customer satisfaction at PosiGen by ensuring that clients remain engaged and informed throughout the installation and activation of their solar systems. By addressing concerns quickly, guiding customers through documentation, and maintaining proactive communication, they help foster a positive experience and encourage long-term customer loyalty.

As a Recovery Advocate Specialist at PosiGen, you can expect to handle a variety of responsibilities including engaging with customers, resolving issues collaboratively with sales and operations, and presenting documentation for additional work required for project success. Your role will involve both proactive outreach and handling real-time customer concerns to ensure installation success.

Yes, being bilingual in English and Spanish is considered a significant benefit for the Recovery Advocate Specialist role at PosiGen. This skill enhances communication with a broader customer base and allows you to provide assistance to Spanish-speaking clients, ultimately improving customer satisfaction and outreach.

When answering this question, share specific examples of your solar sales experience, detailing your responsibilities, achievements, and how you effectively communicated with clients. Highlight any achievements or quotas you surpassed to showcase your effectiveness in the role.

Demonstrate your problem-solving skills by discussing a specific instance where you successfully resolved a customer complaint. Emphasize your ability to listen empathetically, communicate effectively, and collaborate with team members to find a resolution.

Discuss various strategies you have implemented to retain customers, such as proactive communication, regular follow-ups, and understanding customer needs. Highlight any tools or systems you utilized to enhance customer engagement and satisfaction.

Reflect on a relevant experience where you successfully salvaged a potential cancellation. Focus on how you addressed the customer’s concerns, communicated effectively, and ultimately turned the situation around, emphasizing your ability to stay calm under pressure.

Outline your experience in managing sales documentation, focusing on the importance of accuracy and compliance. Share examples of how you've navigated documentation processes in previous roles, ensuring that customers were well-informed and satisfied.

Express your enthusiasm for joining PosiGen specifically, perhaps by mentioning their commitment to renewable energy. Share how your values align with the company’s mission and your desire to make a positive impact in the solar industry.

Discuss your time management skills and how you prioritize tasks based on urgency and importance. Provide examples of how you've handled similar situations in previous roles, ensuring you meet customer needs while achieving your own goals.

Emphasize the importance of collaboration among teams in achieving a common goal. Share your experiences working closely with sales and operations teams to resolve customer issues effectively and how this ultimately benefits customer satisfaction.

Talk about your experience with software like Google Workspace and Salesforce, and how these tools have helped you in managing customer relationships and documentation. Highlight any other systems you’ve used that have contributed to your efficiency in sales.

Share your techniques for managing stress, such as prioritizing tasks, staying organized, and maintaining a positive mindset. Discuss how you cope with high-pressure situations while still providing excellent customer service.