Client Svc Ops Admin, NA

As a Client Services Operations Administrator with Rentokil North America, your key responsibilities include managing all customer inquiries and implementing policies for efficient information flow. You'll establish service standards, provide coaching to your team, and handle communication between clients and internal stakeholders to resolve issues while ensuring high productivity and satisfaction.

To excel as a Client Services Operations Administrator at Rentokil North America, a high school diploma is required, along with 3-5 years of client management experience. While a college degree is preferred, equivalent work experience can be accepted. Proficiency in project management and customer service as well as strong communication skills are essential to succeed in this role.

Rentokil North America is committed to the professional development of its Client Services Operations Administrators, offering various training and development programs. Full-time colleagues even have access to tuition reimbursement, allowing you to further your education while gaining invaluable experience within the company.

The schedule for a Client Services Operations Administrator at Rentokil North America typically involves 40+ hours per week, with some weekend work required. However, the company values work-life balance, offering vacation days, paid holidays, and a commitment to employee health and flexibility.

Rentokil North America provides an impressive benefits package for its Client Services Operations Administrators, including health insurance, 401(k) with company matching, immediate enrollment in benefits starting on day one for full-time colleagues, and various wellness benefits that support both professional and personal growth.

When asked about a challenging client situation, ensure you detail a specific instance where you identified the issue, communicated effectively with the client, and coordinated with your team to implement a resolution. Highlight the steps you took, emphasizing your problem-solving skills and commitment to client satisfaction.

In interviews, demonstrate your organizational skills by describing your methods for prioritizing tasks—such as creating a list of urgent requests, setting deadlines, and utilizing technology. Mention your ability to adapt as new issues arise, ensuring clients receive timely attention.

Share your strategies for building rapport with clients, such as active listening to understand their needs, regular check-ins to maintain communication, and being proactive in addressing potential concerns. Stress the importance of follow-ups to build trust and long-term partnerships.

when faced with critical feedback, explain the importance of viewing it as a chance to improve. Provide an example of implementing client feedback into your work process and how it led to enhanced service delivery and increased client satisfaction.

Share any specific project management experiences you've had, detailing the projects you handled, the processes you followed, and the results achieved. Highlight your ability to multitask and work collaboratively with various teams to ensure successful project outcomes.

Emphasize that communication is fundamental in client services. Discuss how you tailor your communication style to suit different clients, ensuring clarity and understanding, and how you use various channels to maintain effective communication both internally and externally.

To answer this, be specific about the process you focused on, the methods you used to assess its effectiveness, and the results achieved after implementing improvements. Showcase your innovative thinking and ability to drive positive change.

Discuss your tools and techniques for staying organized—such as digital calendars, task management apps, or traditional planners. Explain how you layout your day and adapt based on priorities, showcasing your time management prowess.

Share personal motivations that drive you, such as a passion for helping others, a desire to resolve complex issues, or the enjoyment of fostering long-term client relationships. Relate your motivations back to how they align with Rentokil North America's mission.

Discuss techniques you use to manage stress and navigate high-pressure situations, such as remaining calm, seeking support from colleagues, and focusing on solutions. Highlight your resilience and ability to maintain poise while delivering excellent service.