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Curling Lead

The Curling Lead at the Baptist Health IcePlex supports the Guest Experience journey for curling events, ensuring client satisfaction through direct management of curling activities and instructor oversight.

Skills

  • Strong communication skills
  • Problem-solving abilities
  • Ability to lift up to 50lbs
  • Adaptability to cold environments
  • Multitasking capabilities

Responsibilities

  • Oversee curling events and manage Curling Instructors
  • Teach rules, safety, and etiquette of curling
  • Prepare ice for curling events
  • Supervise, train, and schedule part-time instructors
  • Provide customer service to guests
  • Ensure proper incident reporting

Benefits

  • Flexible scheduling
  • Work in a dynamic sports environment
  • Opportunity to engage with diverse community
To read the complete job description, please click on the ‘Apply’ button
What You Should Know About Curling Lead, The Florida Panthers

The Florida Panthers are looking for a dedicated Curling Lead to join our vibrant team at the Baptist Health IcePlex in Fort Lauderdale, FL. As the Curling Lead, you’ll play a vital role in enhancing the guest experience during curling events while overseeing our talented Curling Instructors. Your responsibilities will include not just supervising events but also imparting essential knowledge about the sport, ensuring the ice is well-prepared, and maintaining a safe and friendly atmosphere. You’ll get to interface directly with our guests, providing top-notch customer service and resolving any issues that arise in real-time. This part-time position requires a flexible schedule with availability on weekdays, nights, and weekends, so if you thrive in a dynamic environment and love engaging with people of all ages and abilities, this could be your perfect fit! At the Florida Panthers, we believe in building a strong community, and the Curling Lead is crucial to making sure our events run smoothly and our guests have the best experience possible. If you’re a strong communicator, detail-oriented, and ready to take on the exciting challenge of curlings events, we’d love to hear from you.

Frequently Asked Questions (FAQs) for Curling Lead Role at The Florida Panthers
What are the main responsibilities of a Curling Lead at the Florida Panthers?

As a Curling Lead at the Florida Panthers, your primary responsibilities will include overseeing curling events, supervising and training Curling Instructors, ensuring the ice is prepared, and providing exceptional customer service to our guests. You’ll also be responsible for safety briefings and ensuring all necessary waivers and agreements are collected.

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What qualifications do I need to apply for the Curling Lead position at Baptist Health IcePlex?

To apply for the Curling Lead position at Baptist Health IcePlex, candidates need to have strong communication skills, the ability to multitask in a fast-paced environment, and the capacity to lift up to 50 lbs. A good understanding of curling and previous experience in a supervisory role will be beneficial.

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How does the Curling Lead role contribute to the guest experience at the Florida Panthers?

The Curling Lead contributes significantly to the guest experience by ensuring that curling events are well organized and that attendees receive exceptional service. This role facilitates an engaging environment by providing safety briefings, answering guests' questions, and resolving issues swiftly.

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Is the Curling Lead position at the Florida Panthers a full-time or part-time role?

The Curling Lead position at the Florida Panthers is a part-time role. Candidates should be prepared to work flexible hours, including nights, weekends, and holidays, to accommodate the schedule of curling events.

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What kind of environment can I expect as a Curling Lead at Baptist Health IcePlex?

As a Curling Lead at Baptist Health IcePlex, you can expect a fast-paced and dynamic environment where teamwork is essential. You’ll interact with a diverse group of guests and staff, making it vital to demonstrate outstanding problem-solving skills and adaptability.

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Common Interview Questions for Curling Lead
What experience do you have that makes you a good fit for the Curling Lead position?

In answering this question, focus on any relevant experience in overseeing events, coaching or instructing curling, or working in customer service environments. Highlight specific situations where your skills contributed to a positive guest experience or resolved an issue effectively.

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How would you handle a difficult guest during a curling event?

Discuss your approach to customer service, emphasizing empathy and active listening. Provide an example from past experiences where you successfully managed a challenging situation, ensuring the guest felt valued and heard.

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What do you think is the most important aspect of ensuring safety during curling events?

Stress the importance of clear communication of safety protocols before events start, and the necessity of a thorough safety briefing for both guests and instructors. Share any experiences you've had in past roles that highlight your commitment to safety.

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Can you describe your experience with managing and supervising a team?

Detail any prior leadership roles, discussing your methods for training and motivating team members. Provide examples of how you foster a positive team environment and ensure that everyone stays focused on the guest experience.

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How do you prioritize tasks during a busy curling event?

Discuss your ability to assess the immediate needs of the event and guests, and how you balance multiple responsibilities, such as overseeing the instructors, preparing the ice, and handling guest inquiries effectively.

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Why do you want to work for the Florida Panthers as a Curling Lead?

Talk about your passion for curling and sports in general, as well as your admiration for the Florida Panthers' community focus and commitment to guest experiences. Share how your values align with their mission.

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What strategies would you use to train Curling Instructors effectively?

Focus on your approach to comprehensive training, perhaps including shadowing and hands-on demonstrations. Discuss how you would ensure instructors are well-versed in rules, safety protocols, and customer service.

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How would you ensure that all curling equipment is maintained and ready for use?

Share your proactive approach to inventory management, including routine checks and proper storage. Provide past experiences where you implemented processes to ensure all necessary equipment was available and functioning.

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Can you give an example of how you resolved a conflict among team members?

Use a specific example from your past where you mediated a disagreement effectively. Focus on the steps you took to communicate with both parties and reach a resolution that was fair and positive.

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What do you think sets the Florida Panthers apart from other organizations?

Discuss the unique aspects of the Florida Panthers, such as their community-oriented initiatives, commitment to inclusivity, and investment in enhancing the local sports culture, showcasing your knowledge of the organization.

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The Florida Panthers is a professional ice hockey team based in the Miami metropolitan area.

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Part-time, on-site
DATE POSTED
March 17, 2025

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