General Manager

As a General Manager at Wendy’s in Kissimmee, your primary responsibilities include overseeing the daily operations of the restaurant, leading and developing your team, managing financial performance, and driving customer satisfaction. You'll be responsible for maintaining the highest standards of food safety and ensuring a welcoming environment for both employees and guests.

To qualify for the General Manager role at Wendy’s, candidates must have at least three years of experience in a leadership position within the restaurant industry. A strong ability to manage operations in a fast-paced environment and a flexible work availability are essential. Also, a commitment to food safety practices is crucial for this role.

Wendy’s provides a comprehensive leadership training program for General Managers. This best-in-class program is designed to equip you with the skills necessary to become an effective leader, promoting growth and successful management of the restaurant. You will learn best practices, customer service excellence, and sales strategies that empower you to succeed.

At Wendy’s, career growth for General Managers is encouraged through a well-defined internal pipeline. This allows you to explore opportunities for advancement and development within the company, helping you to elevate your career and become a high-performing leader in the restaurant industry.

General Managers at Wendy’s enjoy various perks, including medical, vision, and dental insurance, a 401(k) retirement plan with employer match, paid time off, and free meals during shifts. There's also a generous 50% discount for friends and family on your days off, making it a rewarding role both personally and professionally.

When prioritizing tasks, I focus on immediate operational needs but always keep long-term goals in mind. I assess which areas impact customer experience the most and delegate tasks effectively to my team.

At my previous restaurant, I implemented a customer feedback program that allowed us to gather insights and make immediate changes. This improved our service rating significantly within a few months.

I believe in a hands-on approach, using real scenarios to train staff. Regular group training sessions and one-on-one coaching help reinforce our values and ensure everyone is aligned with the customer's needs.

I analyze P&L statements regularly, track expenses, and identify areas where we can improve efficiency or increase sales. Regular team meetings help everyone stay accountable for performance metrics.

I would address it immediately by bringing the parties together to discuss the issue openly. It’s important to create a safe space for dialogue and find a solution that works for everyone.

I maintain a strict schedule for training staff on food safety practices, regularly engage in safety audits, and prioritize a culture where safety is everyone's responsibility.

I set clear and achievable sales goals, track progress regularly, and motivate my team through rewards for meeting targets. It's about continuous improvement and finding innovative ways to attract customers.

A great General Manager is someone who inspires their team, is highly organized, communicates effectively, and adapts to change swiftly while maintaining a focus on customer satisfaction.

I would listen to their concerns, empathize, and provide a prompt resolution. Ensuring that they feel heard and valued can turn a potentially negative experience into a positive one.

I promote open communication and regular team-building activities. Encouraging input from all team members creates a sense of ownership and camaraderie that enhances collaboration.