Product Manager, EMV Testing & Certifications

As a Product Manager for EMV Testing & Certifications at Toast, you'll be responsible for managing the roadmap and execution of EMV Level 3 certifications across our payment ecosystem. This includes collaborating with various teams to define test plans and certification strategies, translating complex specifications into actionable documentation, and troubleshooting any message-level issues that arise during the certification process.

To be successful as a Product Manager, EMV Testing & Certifications at Toast, candidates should have at least 5 years of experience in the payments or fintech industry, a deep understanding of EMV transaction flows, and proficiency with certification tools such as UL and FIME. Candidates should also have strong analytical skills, excellent organizational abilities, and a collaborative spirit to work effectively across various teams.

The work environment for a Product Manager, EMV Testing & Certifications at Toast is dynamic and collaborative. You'll be part of a hybrid work model that values in-person collaboration while accommodating individuals' unique needs. The pace can be fast, reflecting the highly regulated nature of the payments industry, and you will frequently engage with different stakeholders to drive successful EMV certification outcomes.

Toast is deeply committed to diversity, equity, and inclusion. The company embraces the diverse nature of the restaurant industry and aims to create equitable opportunities for all employees. This commitment is woven into the company's culture, ensuring that everyone feels respected, included, and empowered to thrive together with their colleagues.

At Toast, career growth opportunities for a Product Manager, EMV Testing & Certifications are plentiful. The organization encourages continuous learning and professional development, allowing you to advance your expertise in the rapidly evolving payments landscape. You may also find various paths into different areas of product management and leadership as you gain experience and deliver impactful results.

In your response, highlight specific projects where you played a key role in EMV certifications. Discuss how understanding EMV certification processes affects product management, including impact on timelines and compliance, ensuring that products meet stringent industry standards.

When responding, provide examples of your organizational skills in action, detailing your approach to prioritizing tasks based on deadlines, dependencies, and stakeholder needs. Discuss tools or methodologies you employ to keep track of progress and milestones.

Here, share a specific instance detailing the challenge, the steps you took to address it, and the outcome. Focus on your problem-solving skills, teamwork, and how this experience has prepared you for potential future challenges in the role.

Discuss your hands-on experience with these tools, explaining specific scenarios where you utilized them in EMV testing. If applicable, mention any certifications or training you've completed related to these testing tools.

In your answer, outline strategies you employ to stay updated with changing EMVCo specifications, such as actively participating in industry groups, subscribing to relevant publications, or engaging with certification bodies for the latest information.

Highlight your ability to translate complex technical details into clear, understandable terms for various audiences. Mention specific techniques such as using analogies, visual aids, or structured documentation to facilitate understanding.

Provide insights into your collaborative style, explaining how you foster open communication, establish common goals, and build relationships with the engineering and compliance teams to ensure successful outcomes.

Discuss how you gather and utilize customer feedback to inform product decisions, particularly when it comes to enhancing payment systems and ensuring customer satisfaction with the certifications.

Reflect on pitfalls you've encountered in the past, such as misinterpretation of EMV specifications or inadequate testing procedures. Discuss corrective measures you implemented and how these experiences have shaped your proactive approach.

Describe your conflict resolution skills, emphasizing active listening, transparent communication, and negotiation techniques to address and resolve conflicts effectively while maintaining project momentum and stakeholder relationships.