Senior HR Account Manager (HR Generalist)

As a Senior HR Account Manager at Toku, your primary responsibilities will include managing the full spectrum of HR operations, such as onboarding and offboarding employees, ensuring compliance with employment laws, facilitating payroll and benefits processes, and maintaining employee relations. You’ll also partner with the Toku Benefits team to drive annual open enrollment processes and document employment regulations to enhance the organization’s knowledge base.

To qualify for the Senior HR Account Manager role at Toku, candidates should have at least six years of experience in HR management or as a generalist, along with strong expertise in operational HR matters, employee relations, benefits, and payroll. Exceptional leadership and communication skills, along with a problem-solving mindset, are essential traits for this position.

Toku supports its HR team by fostering a remote-first work culture that values flexibility and collaboration. The Senior HR Account Manager role offers opportunities to work on special projects and engage with cross-functional teams, allowing for professional development and career advancement within the organization.

Candidates for the Senior HR Account Manager position at Toku should have client-facing HR experience, particularly in an Employer of Record (EOR) or Professional Employer Organization (PEO) setting. Additionally, familiarity with startup environments and having a proactive, 'hustler' mentality are highly valued.

Toku provides a competitive compensation package for the Senior HR Account Manager, including a flexible and remote-first work environment, competitive salary and equity options, as well as tools like an Apple laptop. The company promotes a culture of diversity and inclusion, encouraging applicants from all backgrounds.

Be prepared to discuss specific examples of how you've successfully managed onboarding, offboarding, payroll, and compliance in previous roles. Highlight how these experiences have equipped you to handle the complexities of HR operations at Toku.

Speak about the importance of building rapport with employees through open dialogue and regular check-ins. Emphasize your strategies for documenting feedback and addressing sentiment themes to foster a positive work environment.

Demonstrate your knowledge of benefits brokerage by detailing how you would partner with the Benefits team to streamline the enrollment process and communicate with employees about their options effectively.

Share a specific instance that showcases your problem-solving skills. Detail how you researched the issue, consulted relevant stakeholders, and implemented a solution that ensured compliance while addressing employee needs.

Mention your commitment to continuous learning, whether through industry publications, training, or networking with other HR professionals. This shows your dedication to staying informed and compliant in your role.

Outline your familiarity with payroll systems and procedures, including how you've handled challenges related to payroll timelines and accuracy in past roles.

Discuss the critical nature of effective communication in building trust, facilitating change, and ensuring that both employees and management feel heard, aligned, and engaged.

Explain your organizational techniques, such as creating lists, using project management software, or employing time-blocking strategies to ensure that you remain focused and efficient in a fast-paced environment.

Emphasize qualities such as adaptability, strong interpersonal skills, and a proactive approach to solving issues. Discuss how these qualities enable HR leaders to effectively support business growth and employee development.

Detail a specific program or initiative you implemented that boosted employee morale or engagement, demonstrating your ability to impact workplace culture positively.