As a Patient Care Tech at MercyOne, your main responsibilities will include assisting nursing staff and physicians with a variety of patient care tasks and non-patient care activities. You will be actively involved in the provision of safe and quality patient care, which includes maintaining hygiene and assisting with equipment and supply management.

To apply for the Patient Care Tech position at MercyOne, you need a high school diploma or equivalent experience. While no prior experience is required, special training such as Basic Life Support and knowledge of medical terminology are preferred. Having a CNA certification or being a healthcare student can give you an edge in this role.

The Patient Care Tech position at MercyOne is a full-time role with evening shifts from 3 PM to 11:30 PM. The schedule also includes rotating weekends and holidays, which provides a flexible work-life balance for our team members.

At MercyOne, you can expect a supportive and inclusive work culture that prioritizes team collaboration and quality patient care. We believe in embracing diversity and promoting a friendly environment where all colleagues can thrive, ensuring that our patients receive the best care possible.

MercyOne offers competitive compensation alongside a comprehensive benefits package for Patient Care Techs, which includes health insurance, retirement plans, and opportunities for professional development. Learning and growth are encouraged here, allowing you to advance in your healthcare career.

When answering this question, share your genuine interest in healthcare and your desire to make a positive impact on patient lives. Mention how MercyOne’s commitment to community health aligns with your personal values.

Discuss the importance of following established protocols, communicating effectively with nursing staff, and being attentive to patients’ needs. Mention specific examples such as sanitizing equipment and properly managing patient referrals.

Emphasize your communication skills and patience. Explain that you would listen actively to their concerns and reassure them while seeking assistance from a nurse if necessary, showing empathy and understanding.

Share a specific example that demonstrates your teamwork skills within a healthcare setting or another collaborative environment. Highlight your role, the outcome, and what you learned from the experience.

Demonstrate your knowledge of MercyOne’s mission to improve community health and focus on quality patient care. Discuss how these values resonate with your own work philosophy and dedication to service.

Explain your approach to prioritization, mentioning techniques like assessing urgency, delegating where appropriate, and organizing tasks to ensure high levels of patient care are maintained.

While specific experience may not be necessary, share any relevant training, volunteer experiences, or coursework that demonstrate your commitment to a patient-friendly approach and your understanding of medical environments.

Discuss your knowledge of emergency procedures and your ability to remain calm under pressure. Provide example scenarios where you would assess the situation, call for help, and ensure patient safety while stabilizing the scene.

Articulate the key components of excellent patient care, including compassion, effective communication, and attention to detail. Share how you would embody these traits as a Patient Care Tech at MercyOne.

Express your passion for helping others and your desire to improve the health and well-being of your community. Share specific experiences that solidified your interest in pursuing a career in healthcare.