About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

We ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving around the globe.

Job Summary

We are seeking a Semi-Senior CPE Endpoint Engineer to manage, administer, and scale our global fleet of client devices across multiple platforms, including macOS, Windows, ChromeOS, iOS, iPadOS, and Android. This role involves maintaining software distribution, patch management, security, and endpoint configuration while collaborating with multiple teams to ensure seamless device operations.

Responsibilities

• Endpoint Management & Support:

  • Assist in administering and scaling client endpoint devices globally.

  • Provide Tier 1 to Tier 2 support for endpoint configuration, software distribution, and patching.

  • Collaborate with Service Desk, Infrastructure Ops, and Engineering teams to troubleshoot endpoint-related issues.

  • Ensure device connectivity, configuration, and security compliance.

  • Work with vendors and third-party services for problem resolution.

• Software Distribution & Deployment:

  • Assist in managing software deployment and automation tools.

  • Troubleshoot software installation and deployment issues.

  • Help maintain and update installation scripts in PowerShell, Python, and Bash.

  • Support the administration of Munki, Gorilla, and other software packaging tools.

• Image Management & Automation:

  • Support OS image creation, standardization, and deployment processes.

  • Assist in automating image management with scripting tools (Python, Bash, or Ruby).

  • Troubleshoot image deployment issues and work with engineering teams on optimizations.

• Patch Management & Compliance:

  • Assist in reviewing and deploying security patches.

  • Support patch rollout using the organization’s tools, ensuring compliance.

  • Troubleshoot issues related to patch deployment and agent connectivity.

• Monitoring & Documentation:

  • Monitor and report on endpoint fleet performance.

  • Maintain accurate documentation of processes and configurations.

  • Work with engineering teams to improve endpoint management workflows.

Qualifications and Job Requirements

• To be based in São Paulo, Brazil, with a willingness to work on-site three days per week.

• Strong written and verbal communication skills in English are required.

• 3 to 5 years of experience in endpoint management, IT support, or software deployment.

• Experience with WorkspaceONE MDM and Microsoft Intune MDM.

• Hands-on experience with macOS, Windows, iOS, Android, and ChromeOS administration.

• Basic to intermediate knowledge of Group Policy, LDAP, DNS, DHCP, TCP/IP.

• Experience with automation scripting (PowerShell, Python, Bash).

• Strong troubleshooting and problem-solving skills.

• Ability to collaborate with cross-functional teams and external vendors.

What We Offer

• Hybrid Model: This role requires top-tier engineers willing to work on-site three days per week at the office, located in one of São Paulo’s major financial districts (Pinheiros).

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!