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Semi-Senior CPE Endpoint Engineer - Technology

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

We ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving around the globe.


Job Summary

We are seeking a Semi-Senior CPE Endpoint Engineer to manage, administer, and scale our global fleet of client devices across multiple platforms, including macOS, Windows, ChromeOS, iOS, iPadOS, and Android. This role involves maintaining software distribution, patch management, security, and endpoint configuration while collaborating with multiple teams to ensure seamless device operations.

Responsibilities

  • Endpoint Management & Support:

    • Assist in administering and scaling client endpoint devices globally.

    • Provide Tier 1 to Tier 2 support for endpoint configuration, software distribution, and patching.

    • Collaborate with Service Desk, Infrastructure Ops, and Engineering teams to troubleshoot endpoint-related issues.

    • Ensure device connectivity, configuration, and security compliance.

    • Work with vendors and third-party services for problem resolution.

  • Software Distribution & Deployment:

    • Assist in managing software deployment and automation tools.

    • Troubleshoot software installation and deployment issues.

    • Help maintain and update installation scripts in PowerShell, Python, and Bash.

    • Support the administration of Munki, Gorilla, and other software packaging tools.

  • Image Management & Automation:

    • Support OS image creation, standardization, and deployment processes.

    • Assist in automating image management with scripting tools (Python, Bash, or Ruby).

    • Troubleshoot image deployment issues and work with engineering teams on optimizations.

  • Patch Management & Compliance:

    • Assist in reviewing and deploying security patches.

    • Support patch rollout using the organization’s tools, ensuring compliance.

    • Troubleshoot issues related to patch deployment and agent connectivity.

  • Monitoring & Documentation:

    • Monitor and report on endpoint fleet performance.

    • Maintain accurate documentation of processes and configurations.

    • Work with engineering teams to improve endpoint management workflows.

Qualifications and Job Requirements

  • To be based in São Paulo, Brazil, with a willingness to work on-site three days per week.

  • Strong written and verbal communication skills in English are required.

  • 3 to 5 years of experience in endpoint management, IT support, or software deployment.

  • Experience with WorkspaceONE MDM and Microsoft Intune MDM.

  • Hands-on experience with macOS, Windows, iOS, Android, and ChromeOS administration.

  • Basic to intermediate knowledge of Group Policy, LDAP, DNS, DHCP, TCP/IP.

  • Experience with automation scripting (PowerShell, Python, Bash).

  • Strong troubleshooting and problem-solving skills.

  • Ability to collaborate with cross-functional teams and external vendors.

What We Offer

  • Hybrid Model: This role requires top-tier engineers willing to work on-site three days per week at the office, located in one of São Paulo’s major financial districts (Pinheiros).

  • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

  • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

  • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

  • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

  • A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

  • Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

  • Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.

Apply now!

Average salary estimate

$75000 / YEARLY (est.)
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max
$60000K
$90000K

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What You Should Know About Semi-Senior CPE Endpoint Engineer - Technology, Truelogic

Are you ready to take on a dynamic role as a Semi-Senior CPE Endpoint Engineer at Truelogic? Located in the vibrant city of São Paulo, you’ll be part of a prominent nearshore staff augmentation company, recognized for delivering exceptional technology solutions. Picture this: managing and scaling our global fleet of client devices on various platforms like macOS, Windows, ChromeOS, iOS, iPadOS, and Android. You’ll play a vital role in ensuring smooth operations by administering software distribution, managing security patches, and tackling endpoint configuration. Your expertise will not only enhance device connectivity and compliance but also enable collaboration with multiple teams to troubleshoot any pesky endpoint issues. Plus, you'll have the opportunity to dig into software deployment, working with tools like Munki and Gorilla while perfecting your scripting skills in PowerShell, Python, or Bash. At Truelogic, we believe in fostering your growth through versatile projects, and as part of a skilled team, you’ll work alongside industry leaders to make impactful changes in technology. With a competitive pay package, flexible work models, and a culture that prioritizes your well-being, stepping into this role means not just a job but a pathway to embracing your career aspirations. Join us to lead the charge in transforming the future of technology!

Frequently Asked Questions (FAQs) for Semi-Senior CPE Endpoint Engineer - Technology Role at Truelogic
What are the responsibilities of the Semi-Senior CPE Endpoint Engineer at Truelogic?

The Semi-Senior CPE Endpoint Engineer at Truelogic is tasked with administrating and scaling client endpoint devices globally. This includes providing Tier 1 to Tier 2 support for endpoint configuration, assisting in software deployment, troubleshooting issues, and ensuring compliance with security standards across a range of operating systems.

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What qualifications do I need to apply for the Semi-Senior CPE Endpoint Engineer position at Truelogic?

To qualify for the Semi-Senior CPE Endpoint Engineer role at Truelogic, candidates should have 3 to 5 years of experience in endpoint management or IT support, strong communication skills in English, hands-on experience with multiple operating systems, and knowledge of automation scripting in PowerShell, Python, or Bash.

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What is the work model for the Semi-Senior CPE Endpoint Engineer role at Truelogic?

The Semi-Senior CPE Endpoint Engineer at Truelogic operates in a hybrid model, requiring employees to work on-site three days a week in São Paulo. This setup provides a balanced approach to collaboration and flexibility, ensuring you remain productive while leveraging the vibrant office environment.

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What personal skills are important for the Semi-Senior CPE Endpoint Engineer role at Truelogic?

Successful candidates for the Semi-Senior CPE Endpoint Engineer position at Truelogic should possess strong troubleshooting and problem-solving skills, and the ability to collaborate effectively with cross-functional teams and external vendors. Strong written and verbal communication in English is also essential.

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What opportunities for professional growth does Truelogic provide for the Semi-Senior CPE Endpoint Engineer?

At Truelogic, professional growth for the Semi-Senior CPE Endpoint Engineer is a key focus. Employees have the chance to work on innovative projects with U.S. companies, gain insights from senior talent, and participate in engagement activities aimed at enhancing both professional and personal development.

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Common Interview Questions for Semi-Senior CPE Endpoint Engineer - Technology
Can you describe your experience with endpoint management?

When discussing your experience with endpoint management, provide specific examples of your work with different operating systems and the tools you used. Highlight your ability to troubleshoot issues and your approach to maintaining device compliance.

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How would you handle a situation where a deployment fails?

In your response, outline steps you would take to diagnose the problem, include how you would communicate with stakeholders, and showcase your problem-solving skills by discussing how you would ensure a successful deployment after addressing issues.

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What scripting languages are you proficient in and how have you used them in past roles?

Discuss your experience with automation in scripting languages like PowerShell, Python, or Bash. Provide examples of specific scripts you’ve created or automated processes that improved efficiencies in endpoint management.

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Can you explain the importance of security patches in endpoint management?

Emphasize the critical role that security patches play in protecting networks and devices. Discuss how you’ve implemented patches in the past and the consequence of not keeping systems updated.

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How do you ensure compliance across different operating systems?

Talk about strategies you use to maintain compliance across macOS, Windows, Android, and iOS. This could include regular security audits, automated patch deployment, and training for team members.

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What tools have you used for software distribution and what challenges did you face?

Mention specific software distribution tools you’ve worked with, such as Munki or Microsoft Intune. Illustrate challenges you faced, how you resolved them, and what you learned from the experience.

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Describe a time when you had to collaborate with a cross-functional team?

Share a story that highlights your collaboration skills. Discuss the project, the teams involved, and your role in ensuring effective communication and successful outcomes.

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How do you prioritize tasks in a busy IT environment?

Discuss your time management techniques, such as using tools or methodologies to prioritize effectively. Provide an example of how prioritizing tasks led to successful project outcomes.

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What methods do you use to monitor endpoint performance?

Explain your approach to monitoring endpoint performance, including tools you utilize for analytics, and how you use that data to improve system efficiency and troubleshoot problems.

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Can you discuss your experience with Group Policy and its importance in IT management?

Highlight your familiarity with Group Policy, describe situations in which you implemented it, and explain how it helps in managing resources and maintaining compliance across deployments.

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DATE POSTED
March 7, 2025

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