Claims Assessor (Work From Home / Dayshift)

As a Claims Assessor at Twoconnect, you will process new insurance claims, provide recommendations on pet claims, analyze details to ensure treatments correspond with pet diagnoses, and consult closely with claims consultants to facilitate payments. Your role will also involve identifying reasons for claim discrepancies and ensuring compliance with industry regulations.

To qualify for the Claims Assessor role at Twoconnect, candidates must hold a Bachelor’s degree in Veterinary Medicine. Additionally, strong verbal and written communication skills, proficiency in Microsoft Office, and experience in CRM systems or similar technologies are beneficial.

Twoconnect supports its Claims Assessors through continuous training and development programs, ensuring they stay updated with industry standards and procedures. Regular employee engagement events also foster a fun and inclusive culture, where team members can bond and enhance their skills.

Claims Assessors at Twoconnect work from Monday to Friday, from 9:00 am to 6:00 pm AEDT/AEST. This schedule accommodates the New Zealand time zone, allowing for a balanced work-life environment in a remote setup.

Absolutely! The Claims Assessor position at Twoconnect is fully remote. This flexibility allows you to work from anywhere while ensuring timely participation in weekly meetings, all within a supportive team structure.

When discussing your experience with processing insurance claims, be sure to highlight any relevant roles you've held, specific types of claims you've worked with, and how your attention to detail has contributed to efficiently managing claims from start to finish.

Explain your methodical approach to verifying information, such as cross-referencing medical records with claim forms and maintaining detailed notes to ensure accuracy throughout the claims process. Mention the use of technology or CRM systems that aid in this process.

Think of a specific situation that tested your problem-solving skills. Discuss the complexities of the claim, your analytical approach, and the ultimate resolution, emphasizing how your veterinary knowledge played a crucial role.

Demonstrate your time management skills by outlining how you assess the urgency of each claim and allocate your time efficiently. Provide examples of tools or methods you use to keep organized.

Discuss the importance of clear and empathetic communication, especially in a sensitive industry like insurance. Share examples of how you adapt your communication style based on the audience and situation.

Highlight your deep understanding of veterinary knowledge as vital in assessing claims accurately. Discuss how this background enables you to ensure fair treatment while following regulations and company policies.

Show your commitment to professional development by detailing resources you use to stay informed, such as attending workshops, engaging with industry publications, or participating in relevant online forums.

Explain your approach to ethical decision-making, focusing on how you would gather evidence, communicate with stakeholders involved, and ensure compliance with policy guidelines while remaining empathetic to the clients' needs.

Mention any CRM systems you’ve used and your proficiency with Microsoft Office. Highlight how these tools enhance your efficiency and accuracy in managing claims and processing paperwork.

Express your passion for animal welfare and your eagerness to contribute to a company that values work-life balance and employee development. Discuss what excites you about Twoconnect’s culture and mission.