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Access Coordinator II Surgical Specialties

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).


If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.
 


Closing Date:

05/11/2025


Type of Position:


Job Type:

Regular


Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No


Institution Name:

University of Arkansas for Medical Sciences


The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.


Department:

ICE | CORE PA SUSL Access Staff


Department's Website:


Summary of Job Duties:

This Access Coordinator II works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.


Qualifications:

Minimum Qualifications:

  • High School, GED or formal educational equivalent

  • Three years’ experience in registration, billing, or scheduling in a healthcare environment

  • Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills

  • Knowledge in basic medical terminology required

Preferred Qualifications:

  • CHAA Certification


Additional Information:


Salary Information:

$31,740.80


Required Documents to Apply:

List of three Professional References (name, email, business title), Resume


Optional Documents:

Proof of Veteran Status


Special Instructions to Applicants:


Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Pre-employment Screening Requirements:


This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 


Constant Physical Activity:


Frequent Physical Activity:


Occasional Physical Activity:


Benefits Eligible:

Yes

Average salary estimate

$31740 / YEARLY (est.)
min
max
$31740K
$31740K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Access Coordinator II Surgical Specialties, UASYS

Join the University of Arkansas for Medical Sciences as an Access Coordinator II in Surgical Specialties! In this engaging role, you'll be the go-to resource for patients, assisting them with scheduling and billing queries while ensuring that their experience is seamless and supportive. Your keen attention to detail will be vital in maintaining comprehensive patient data collections and enabling timely, accurate billing. A typical day will see you addressing patient concerns, facilitating scheduling coordination, and helping to ensure efficient payment collections for services. It’s a fulfilling position that requires great communication skills and a solid foundation in healthcare registration, billing, and scheduling. The ideal candidate would have at least three years of experience in a healthcare environment and possess a knack for excellent customer service. You’ll work under supervision, but your ability to tackle challenges independently will be crucial. Plus, if you have a CHAA certification, that's an added bonus! Not only do we offer competitive salaries starting at $31,740.80, but you'll also enjoy fantastic benefits like medical, dental, and vision plans, time off, and opportunities for career training and educational advancement. If you're ready to contribute to a collaborative health care organization focused on improving patient care in Arkansas, come explore this opportunity at UAMS!

Frequently Asked Questions (FAQs) for Access Coordinator II Surgical Specialties Role at UASYS
What are the responsibilities of the Access Coordinator II at the University of Arkansas for Medical Sciences?

As an Access Coordinator II at the University of Arkansas for Medical Sciences, your main responsibilities will include functioning as a patient resource for scheduling and billing questions, facilitating patient data collections, and ensuring timely billing and payment collection for services rendered. You will also handle scheduling conflicts and coordinate scheduling effectively, supporting all patient care activities.

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What qualifications are required for the Access Coordinator II position at UAMS?

To qualify for the Access Coordinator II role at the University of Arkansas for Medical Sciences, candidates must possess a high school diploma or GED, along with three years of relevant experience in healthcare registration, billing, or scheduling. Strong communication and customer service skills, as well as basic knowledge of medical terminology, are also essential for this role.

Join Rise to see the full answer
Does the Access Coordinator II position at UAMS offer any benefits?

Yes! The Access Coordinator II position at the University of Arkansas for Medical Sciences comes with excellent benefits, including comprehensive medical, dental, and vision plans, holiday and sick leave, retirement contributions, and educational discounts for staff and their dependents, among other perks.

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What is the job environment like for the Access Coordinator II role at UAMS?

The job environment for the Access Coordinator II at the University of Arkansas for Medical Sciences is collaborative and supportive. The organization fosters teamwork and encourages diversity, ensuring a positive atmosphere that focuses on improving patient care and the overall healthcare experience for Arkansans.

Join Rise to see the full answer
How does one apply for the Access Coordinator II position at UAMS?

To apply for the Access Coordinator II position at the University of Arkansas for Medical Sciences, you need to log in to Workday and access the job listing through the ‘Find Jobs’ function. Make sure to submit your complete application, including your resume and professional references, before the closing date.

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Common Interview Questions for Access Coordinator II Surgical Specialties
Can you describe your experience with scheduling in a healthcare setting?

When answering this question, provide specific examples of your scheduling experience, including the types of software you've used, how you manage scheduling conflicts, and your approach to ensuring patient satisfaction. Highlight any challenges you've faced and how you overcame them.

Join Rise to see the full answer
How do you handle difficult patient inquiries regarding billing?

To effectively respond to this question, outline your strategy for addressing patient concerns. Emphasize your active listening skills, empathy, and the importance of clear communication in resolving billing issues. Sharing a specific example can illustrate your approach.

Join Rise to see the full answer
What strategies do you use to maintain patient confidentiality and data accuracy?

Discuss your knowledge of HIPAA regulations and your practices for safeguarding patient information. Explain how you ensure data accuracy through systematic checks and balances, including double-checking entries and keeping up-to-date records.

Join Rise to see the full answer
Describe a situation where you had to prioritize multiple tasks. How did you handle it?

Provide a clear example of a time you successfully managed competing priorities. Explain your thought process for deciding what tasks to take on first and how you communicated with others during busy periods.

Join Rise to see the full answer
What motivates you to work in patient care and administrative support?

Share your passion for helping others and how working in healthcare gives you fulfillment. Connect your motivations to the mission of UAMS and how the Access Coordinator II role allows you to contribute positively to patient experiences.

Join Rise to see the full answer
How do you stay updated with medical terminology and industry trends?

Discuss any formal training you've undergone, such as classes or certifications that keep your knowledge fresh. Mention any resources you utilize, such as online courses, industry newsletters, or networking with professionals in the field.

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How do you ensure effective communication with other departments?

Emphasize the importance of teamwork in a healthcare setting. You can mention setting regular check-ins, using shared platforms for communication, and being proactive in reaching out when coordination is needed.

Join Rise to see the full answer
Can you describe a successful project you worked on, focusing on your role?

Choose a project that highlights your interpersonal skills and responsibility. Identify the steps you took to ensure its success, your role in it, and how you collaborated with others to reach the desired outcome.

Join Rise to see the full answer
What are your career goals and how does the Access Coordinator II position fit into them?

Articulate your long-term career aspirations and how the Access Coordinator II role at UAMS aligns with these goals. Highlight skills you wish to develop and your enthusiasm for furthering your career in healthcare.

Join Rise to see the full answer
Why do you want to work specifically for the University of Arkansas for Medical Sciences?

Note the unique aspects of UAMS that appeal to you, such as its commitment to healthcare improvement in Arkansas, its supportive work environment, and how the organization’s values align with your own. Share your excitement about being part of their team.

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DATE POSTED
April 12, 2025

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