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Research Services Manager - Faculty of Science

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is Aotearoa’s leading university with 9,000 staff supporting more than 46,000 students to achieve their ambitions. As one of New Zealand’s most enduring brands, the University leads the way in teaching excellence and research positively impacting the lives of its people, communities and society at large.

Job Description

Mō tō mātou rōpū | About the team

Our researchers are esteemed experts in their fields, frequently leading global research projects aimed at improving the lives of New Zealanders and the world.

Te Whiwhinga mahi | The opportunity

We have an exciting opportunity to join The Faculty of Science as Research Services Manager.

The Research Services Manager (RSM) is a key member of the professional staff leadership team within the Faculty of Science. You will work in partnership to lead the effective planning and delivery of strategic research support service operations across the Faculty.

Key Responsibilities:

  • Strategy and Planning: Leading, developing, and implementing Faculty research services strategies and plans. Contributing to the development, planning, and implementation of research plans, performance, and funding targets.
  • Staff Leadership: Providing strong leadership and direction for all Research Programme Managers and professional staff in research services, fostering a culture of collaboration, agility, simplicity, engagement, and empowerment.
  • Operational Activities: Managing the provision of research support services, including pre and post-award advice. Providing oversight and support to research centres hosted within the faculty, ensuring alignment with the research services function. Advising on effective allocation of research service support and leading the adoption of quality service standards for research support.
  • Research Development and Pre-Award Support: Developing the capability pipeline in partnership with Academic Leaders, overseeing research initiatives and workshops to maximise funding success, and identifying cross-faculty, national, and international research collaboration opportunities.
  • Project Management (Post-Award) Support: Overseeing the requirements for post-award support, ensuring resolution and mitigation strategies for project delivery and financial issues, and representing the Faculty on University-wide projects.
  • Strategic Guidance and Support: Delivering guidance and support to the faculty on strategic research initiatives for current and future growth, ensuring consistency in pre-award and post-award processes across the faculty, and contributing to institutional initiatives on behalf of the faculty.

This is a full-time role, 37.5 hours per week. The ideal salary range is $125,000-$142,000 per annum, depending on experience and qualifications. For more details, please refer to the Position Description.

He kōrero mōu | About you

You are a strategic thinker with strong analytical skills, capable of aligning with the overarching strategies of the Faculty of Science and effectively implementing desired initiatives.

Given the diverse nature of the RSM role, you will partner with a range of stakeholders, leveraging your ability to build relationships quickly and adapt to different environments. As a proactive go-getter, you will seek opportunities to innovate and co-create, bringing new opportunities to the faculty.

You are keen to understand the intricacies of the faculty and how various roles impact the functionality of the business unit. Your strong people management skills will help foster an innovative, proactive, and service-oriented team.

Nga Pūkenga Motuhake | Important Skills

  • Relationship Building: Strong interpersonal skills with the ability to build and maintain effective relationships with a diverse range of stakeholders.
  • Strategic Thinking: Ability to think strategically and align initiatives with the overarching goals of the Faculty.
  • Innovation: Proactive and innovative mindset, always seeking opportunities to improve and co-create.
  • Adaptability: Flexibility to adapt to different environments and manage multiple priorities effectively.
  • Communication: Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely.
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to make informed decisions and implement effective solutions.

Ngā āhuatanga kei a mātou | What we offer

We offer you more than just a job. We offer you the opportunity to be part of a dynamic, world-class educational institution.

We proudly provide an environment that will enable you and rewards hard work. We provide benefits and support throughout your career to help you develop and grow.

We are committed to providing a supportive working environment through:

  • Up to 6.75% company superannuation scheme
  • A competitive salary with five weeks of annual leave. With the option to buy and sell additional leave.
  • Flexible employment practices. Including partial working from home and adaptive working hours.
  • A generous and inclusive parental leave policy.

In addition, we offer career development programmes, discounted car parking, on-site childcare options, leisure and recreation facilities, and a number of other discounted products and services. 

For more information, please visit Staff Benefits.

Hear more about making Worlds of Difference in your career at the University, our partnership with Māori, our Te Ao Māori principles, our impact, our staff and life in Auckland on our careers website

Additional Information

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Sunday 4th May, 2025 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Josh Chapman [email protected] for a confidential conversation.

Please note we are happy to answer your questions, but we do not accept applications by email.

 

 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz

 

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What You Should Know About Research Services Manager - Faculty of Science, University of Auckland

The University of Auckland is on the lookout for a proactive and innovative Research Services Manager to join the Faculty of Science. In this dynamic role, you will not only lead and elevate research strategies but also provide expert support to researchers at all stages, from pre-award to post-award activities. Your strategic thinking and analytical skills will be vital as you collaborate with academic leaders, fostering a culture of teamwork and empowerment among staff. You'll manage the research support operations while ensuring alignment with the Faculty's goals. This is your chance to contribute to impactful research initiatives that resonate globally and locally. As a strong communicator and relationship builder, you will thrive in connecting with diverse stakeholders and guiding your team towards excellence. With a competitive salary range of $125,000-$142,000 and benefits like flexible working arrangements and generous leave options, this position offers not just a job, but an enriching career at New Zealand's leading university. Join us in making a difference!

Frequently Asked Questions (FAQs) for Research Services Manager - Faculty of Science Role at University of Auckland
What are the key responsibilities of a Research Services Manager at The University of Auckland?

As a Research Services Manager at The University of Auckland, you will lead the development and implementation of strategic research service plans. Your responsibilities will include managing research support operations, providing staff leadership, developing research capabilities, and overseeing project management for post-award support. A critical part of your role includes fostering collaboration and ensuring alignment with the Faculty’s strategic goals.

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What qualifications are necessary for the Research Services Manager position at The University of Auckland?

To qualify for the Research Services Manager position at The University of Auckland, candidates should possess a strong background in strategic planning and operational management, ideally within a research environment. Exceptional leadership skills, problem-solving abilities, and proficiency in building relationships with various stakeholders are essential. A relevant degree combined with extensive experience in research management roles is typical of successful applicants.

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How does the Research Services Manager contribute to research funding success at The University of Auckland?

The Research Services Manager plays a crucial role in developing the capability pipeline and maximizing funding success through initiatives and workshops. This position involves advising on research proposals and identifying collaboration opportunities across faculties to enhance the Faculty of Science's chances of securing funding for innovative research projects at The University of Auckland.

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What skills are important for a Research Services Manager at The University of Auckland?

Successful Research Services Managers at The University of Auckland should exhibit strong interpersonal skills, strategic thinking, adaptability, and exceptional communication abilities. Additionally, problem-solving skills are critical for addressing challenges effectively while fostering an innovative and proactive environment that encourages service excellence among the research team.

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What benefits can a Research Services Manager expect at The University of Auckland?

The University of Auckland offers numerous benefits to its Research Services Managers, including a competitive salary, comprehensive superannuation schemes, generous leave entitlements, and flexible working options. Additionally, employees enjoy career development opportunities, discounted childcare options, and access to leisure and recreational facilities, creating a supportive, enriching environment for personal and professional growth.

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Common Interview Questions for Research Services Manager - Faculty of Science
How do you approach developing a research support strategy as a Research Services Manager?

When developing a research support strategy, I focus on aligning with the overarching goals of the Faculty. My approach involves assessing current capabilities, engaging with stakeholders, and identifying gaps in service delivery. I prioritize collaboration and innovation to ensure the strategy fosters an environment conducive to securing research funding and achieving excellence in research outcomes.

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Can you share an example of how you managed a challenging research project?

Certainly! In a previous role, I faced unexpected budget cuts in a research project. I gathered the team to brainstorm solutions, and we identified areas where we could optimize our resources. With a revised action plan focusing on collaboration with other departments, we successfully delivered the project on time and within the newly established budget.

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How do you foster collaboration across different faculties in research initiatives?

Fostering collaboration across faculties begins with building strong relationships and creating open communication channels. I regularly engage with colleagues across departments, sharing insights and encouraging joint workshops. By identifying common goals and combining resources, we optimize research efforts and enhance the potential for securing funding and successful outcomes.

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What strategies do you use to support your team in achieving their goals?

I believe in active listening and providing necessary resources and guidance to my team. Regular check-ins to discuss their needs and progress help me understand how to support them better. I also encourage professional development opportunities and celebrate their successes, which boosts morale and reinforces a culture of achievement.

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How do you keep yourself updated with the latest trends in research funding?

I regularly engage with professional networks and subscribe to relevant journals and newsletters focusing on research funding trends. Attending conferences and workshops also provides valuable insights and connections within the research community. I make it a priority to share this information with my team to keep everyone informed and prepared.

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Describe how you handle tight deadlines in research projects.

When faced with tight deadlines, I focus on prioritization and effective time management. I break tasks into smaller, manageable steps, ensuring clear communication with stakeholders about timelines. Collaborating with the team to allocate resources strategically allows us to stay on track and deliver quality results without compromising the integrity of our work.

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What do you consider essential for building effective relationships with stakeholders?

Building effective relationships hinges on trust, transparency, and clear communication. I make an effort to understand stakeholders’ needs and perspectives while actively seeking feedback. Regular check-ins and being responsive to queries ensure that we maintain alignment in our shared goals, which strengthens our collaboration.

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How do you assess the effectiveness of research support services?

Assessing the effectiveness of research support services involves gathering feedback from researchers and stakeholders through surveys and discussions. I also track key performance indicators, such as funding success rates and project timelines. Regular evaluations allow us to identify areas for improvement and ensure we provide value to the research community.

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What motivates you as a Research Services Manager?

I am motivated by the impact that research can have on society and the opportunity to support innovative ideas. Guiding teams to achieve their research goals and seeing the positive outcomes of their work reinforces my commitment to fostering a productive research environment, and I take pride in contributing to academic excellence.

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How do you ensure compliance with university policies in research services?

Ensuring compliance starts with a thorough understanding of university policies. I prioritize training and communication within my team to guarantee everyone is informed and aligned with the guidelines. Regular audits and collaborations with the compliance team also help identify any potential issues, so we maintain a transparent and effective research environment.

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Full-time, hybrid
DATE POSTED
April 14, 2025

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