Keyholder (PT) - New Orleans - job 1 of 3

As a Part Time Keyholder at UNTUCKit in New Orleans, you will be responsible for managing daily store operations, maintaining a high level of customer satisfaction through excellent sales service, and creating a fun shopping environment. You’ll also oversee store opening and closing, ensure the sales floor is tidy, and collaborate with team members to deliver exceptional service.

To become a Keyholder at UNTUCKit, you should have prior management experience and solid knowledge of the retail environment. A high school diploma is required, and you should be proficient in Apple products, G-suite, and omni-channel POS systems. Strong communication skills and a customer service focus are essential.

As a Part Time Keyholder at UNTUCKit in New Orleans, your work schedule will be flexible, including day, evening, weekend, and holiday shifts. This allows for adaptability in your working hours, making it ideal for those with other commitments.

UNTUCKit is committed to the growth of its employees by offering comprehensive training programs. As a Keyholder, you will participate in UNTUCKit University training and daily chat-in activities that will enhance your skills and knowledge, empowering you to succeed in your role.

As a Part Time Keyholder at UNTUCKit in New Orleans, you will receive benefits such as a 401k retirement plan, paid time off, public holiday pay, and access to wellness resources. Additionally, you’ll enjoy a casual working environment that emphasizes teamwork and fun.

To motivate my team as a Keyholder, I focus on open communication, setting clear expectations, and recognizing individual contributions. I believe that fostering a collaborative environment where everyone feels involved will enhance our overall performance.

When faced with a difficult customer, I remain calm and actively listen to their concerns. I work to find a resolution that addresses their needs while maintaining professionalism. This has often turned a negative experience into a positive one.

I believe the most important quality for a Keyholder is strong leadership skills. Being able to guide the team while maintaining an upbeat atmosphere encourages both staff productivity and customer satisfaction.

To ensure high customer satisfaction, I prioritize understanding their needs and providing personalized service. I also train my team on product knowledge, as confident staff directly correlates with positive customer experiences.

I plan to implement regular checks throughout the day to keep the sales floor tidy. Enlisting team members to take responsibility for specific areas during their shifts fosters accountability and keeps our environment welcoming.

During busy hours, I prioritize tasks by focusing on immediate customer needs while also delegating responsibilities to teammates. This allows us to work efficiently as a cohesive unit and ensures that every customer is attended to promptly.

I am very comfortable with training new team members. I believe in creating a structured training plan that includes hands-on learning and peer mentoring, which helps new staff acclimate quickly to our store environment.

Great customer service is friendly, proactive, and personalized. It entails being attentive to customer needs, providing relevant product information, and ensuring each customer leaves the store satisfied with their experience.

I stay informed about the latest product knowledge by regularly engaging with training resources provided by UNTUCKit, attending product launches, and exploring new offerings to ensure I'm equipped to assist customers effectively.

What I enjoy most about working in retail is the dynamic interaction with customers and the sense of community within the team. Each day presents new challenges and opportunities to make a positive impact on our customers’ experiences.