#137 - English Speaking M365 Administrator

As an English Speaking M365 Administrator with our esteemed company, your main responsibilities will include handling IT tickets through various channels like chat, email, and phone. You'll manage both new and active cases, ensure proper documentation, and verify that escalated cases are getting necessary attention. Regular participation in team meetings and workshops is expected, allowing you to stay updated on important topics and processes while helping build a competency-rich team environment.

To be successful as an English Speaking M365 Administrator at our company, you should possess strong problem-solving skills and innovation. Previous experience using Microsoft 365 tools, especially Exchange Online and SharePoint, is critical. Additionally, familiarity with managing Skype for Business, Teams, OneDrive, and basic PowerShell scripting will be beneficial. A high level of English proficiency and professionalism is essential, as proper communication with clients is key.

Our company is committed to the growth and well-being of our English Speaking M365 Administrators. We provide a collaborative environment that values teamwork and innovation. You'll have direct access to subject matter experts and receive ongoing training to address complex customer requirements, ensuring that you can deliver high-quality solutions and maintain customer satisfaction across large organizations.

As an English Speaking M365 Administrator, you can expect a dynamic and supportive work environment that prioritizes collaboration and excellence. You'll work remotely without being connected to any external company domains, ensuring that your focus remains on resolving customer issues efficiently. Our organization emphasizes a culture of diligence and innovation, making it an ideal workplace for those passionate about technology and customer service.

In the English Speaking M365 Administrator role, candidates will be compensated with a fixed pay structure based on tickets assigned and resolved. We aim to create a fair working environment and will ensure confidentiality regarding all personal information following EEO guidelines. Working conditions include necessary specifications for your computer, including operating on Windows 10 Pro, and a reliable internet connection, ensuring that you have the tools needed for success.

When answering this question, focus on your hands-on experience with M365 applications like Teams, SharePoint, and Exchange Online. Provide specific examples of how you have used these tools to resolve customer issues or improve processes within your past roles.

Discuss your strategy for handling multiple tickets simultaneously, such as categorizing issues by urgency and complexity. Mention tools or methods you use to track your progress and ensure timely responses to all queries.

For this question, outline a systematic troubleshooting process, such as checking user account credentials, verifying account configurations, and ensuring that the application is up to date. Mention your approach to documenting the issue and how you would follow up with the user.

When responding, highlight a specific instance where you tackled a complex issue, discussing the steps you took to investigate, the collaborators you engaged with, and the ultimate resolution. Focus on what you learned from the experience and how it improved your problem-solving skills.

Explain how you actively pursue learning opportunities, such as following relevant blogs, taking online courses, and participating in professional forums or webinars that discuss the latest Microsoft 365 developments. Emphasize your commitment to continuous learning in the tech field.

Provide a specific example of a project or task where teamwork was essential. Discuss your role, how you communicated with team members, and what the outcome was. Highlight how collaboration led to improved efficiencies and successful project completion.

Share a past experience where you devised a unique solution for a recurring customer issue. Focus on your thought process in identifying the root cause and how implementing your solution led to enhanced customer satisfaction or reduced ticket volume.

Outline your approach to managing customer frustration by first actively listening to their concerns, showcasing empathy, and taking ownership of the issue. Emphasize the importance of maintaining professionalism and delivering a resolution to regain their trust.

Detail any prior experience with DNS configurations, including domains and settings related to M365. Mention techniques you’ve used to troubleshoot DNS-related issues and how you successfully resolved them for clients.

Discuss your level of proficiency with PowerShell, mentioning specific commands and scripts you've successfully implemented in your previous roles. Reflect on how your PowerShell skills have enhanced your M365 administrative capabilities.