Part-Time Optical Sales Associate - Erie. PA 55653

As a Part-Time Optical Sales Associate at Boscov's Optical, your main responsibilities include providing outstanding customer service, driving sales, and supporting the Optical Sales Manager. You'll engage with customers to understand their prescriptive eyewear needs and recommend suitable products using our CURE selling model. Your role also involves helping maintain operational and procedural excellence across multiple store locations.

To succeed as a Part-Time Optical Sales Associate at Boscov's Optical, some preferred skills include optical and retail experience, strong sales ability, polished communication skills, and a customer-centric service approach. You should also be proficient with POS systems and able to engage with a diverse clientele while being a self-motivated team player.

While prior optical experience is preferred for the Part-Time Optical Sales Associate role at Boscov's Optical, it is not mandatory. The key attributes we value include a willingness to learn, strong customer service skills, and a commitment to excellence. Training and support will be provided to help you thrive in your new role.

New Part-Time Optical Sales Associates at Boscov's Optical can expect comprehensive training that covers product knowledge, customer service techniques, and operational procedures. We believe in investing in our employees' development to ensure you have the confidence and skills needed to excel in your role.

As a Part-Time Optical Sales Associate at Boscov's Optical, flexibility in your schedule is essential. You should be prepared to work weekends, select holidays, and during special sales events, as the demand for customer service can vary. Your ability to adapt to different store locations within your assigned district is a critical part of the job.

In handling a difficult customer, I would first listen attentively to their concerns, ensuring they feel heard and understood. I’d remain calm and empathetic while addressing the issue, seeking a solution that meets their needs and aligns with company policies. My goal would be to turn their experience around into a positive one.

To engage customers effectively, I would utilize open-ended questions to explore their preferences and needs. Building rapport through active listening and demonstrating genuine interest in their experience will help me tailor my recommendations, guiding them toward the best eyewear solution for them.

Achieving sales targets requires a proactive approach. I would focus on building relationships with customers, educating them on products, and utilizing persuasive selling techniques while remaining genuine. Monitoring my progress and adjusting my strategies based on customer feedback is also key in reaching those goals.

The most important quality for an Optical Sales Associate is the ability to empathize with customers. Understanding their unique needs and concerns is crucial in providing the right solutions, building trust, and ensuring repeat business. A customer-first mindset is essential in this role.

In a fast-paced environment, staying organized is vital. I prioritize tasks based on urgency and importance while ensuring I maintain high-quality service throughout. Utilizing my time efficiently and having a positive attitude allows me to handle multiple responsibilities effectively, making work enjoyable.

I am particularly interested in working with eyewear because it combines a passion for fashion with the opportunity to positively impact people's quality of life. Helping someone find the perfect pair of glasses or sunglasses is incredibly fulfilling, and I am excited to be a part of that process.

To educate customers on eyewear options, I would first assess their specific needs and preferences. I’d discuss the benefits and features of various types of eyewear, like lenses and frames, using language that is easy to understand. Providing comparisons can also aid in their decision-making process.

In a previous role, I successfully upsold a customer by understanding their needs and recommending additional products that would enhance their initial purchase. By highlighting the benefits and providing personalized service, I not only met my sales target but also fostered customer loyalty.

I stay updated on eyewear trends by regularly reading industry publications, attending workshops, and following relevant social media accounts. Engaging with colleagues and sharing knowledge at team meetings is also valuable in staying informed and prepared to meet customer expectations.

I would bring a strong passion for customer service and a keen interest in eyewear that aligns with Boscov's Optical's mission. My ability to communicate effectively, work in a team setting, and adapt to varying situations uniquely positions me to make a positive impact in this role.