Asset Care Coordinator

The primary responsibilities of the Asset Care Coordinator at Veolia include establishing and maintaining strong client relationships, managing an existing client portfolio, and identifying new business opportunities. The role involves preparing technical-commercial offers for maintenance services and small industrial projects, negotiating terms, and working closely with realization teams to ensure the successful execution of contracts while adhering to quality and safety standards.

To qualify for the Asset Care Coordinator position at Veolia, candidates should have an engineering degree and a minimum of three years of professional experience in sales or project management within industrial services. Candidates with experience in water treatment or wastewater management will find this advantageous. Strong interpersonal skills and a client-focused mentality are essential, along with the ability to communicate effectively in French and English; Dutch is a plus.

Yes, the Asset Care Coordinator role at Veolia requires regular travel to client sites across Belgium. This job will have you actively engaging with clients in various locations, providing you with the opportunity to work directly in the field while applying your expertise in a hands-on manner.

The work environment for the Asset Care Coordinator at Veolia is collaborative and dynamic, as it involves working closely with various departments and clients. Employees have the flexibility of up to eight telework days per month, allowing for a balanced approach to office and field work. The team values innovation and encourages continuous improvement initiatives.

Veolia is dedicated to fostering professional growth and development. As an Asset Care Coordinator, you will have access to various training programs and resources that encourage skill development in project management, sales techniques, and technical knowledge of water treatment processes, helping you to excel in your role and advance your career.

In answering this question, focus on specific examples of how you've built and maintained relationships with clients. Discuss your communication strategies, how you addressed client concerns, and any feedback you've received that highlights your strengths in client management.

Share your approach to market research, networking, and utilizing existing relationships to uncover new opportunities. It's also helpful to discuss how you prioritize leads and your follow-up techniques to convert potential prospects into clients.

Provide examples of successful projects you've managed, focusing on how you planned and executed them, communicated with stakeholders, and adjusted plans based on unforeseen challenges. Highlight your organization skills and your ability to meet deadlines.

Discuss your technical background, including any relevant software tools, engineering principles, and industry knowledge that are pertinent to water treatment or industrial services. Mention how you stay updated on industry trends.

Talk about your familiarity with quality and safety protocols and how you implement them in your work. Provide an example of a situation where you addressed these standards effectively and the positive outcome that resulted.

Use the STAR method (Situation, Task, Action, Result) to outline a specific negotiation scenario, explaining your role and how your approach led to a successful agreement that satisfied both parties.

Discuss your methods for prioritizing tasks, such as using project management tools, setting deadlines, and communicating with team members. Emphasize your ability to remain flexible and adapt to changing demands while maintaining productivity.

Share examples of customer service techniques you’ve successfully used, such as active listening, empathy, and prompt follow-ups. Highlight how these approaches have contributed to improving client satisfaction.

Talk about your experiences working with multicultural teams and how you adapt your communication and collaboration style to ensure everyone's input is valued. Emphasize inclusivity and respect for different perspectives.

Express your alignment with Veolia's mission and values, particularly regarding sustainability and innovation in water management. Share what specifically excites you about contributing to their team and how your skills are a match for the role.