Traveling Field Service Representative – EDI/EDR

As a Traveling Field Service Representative – EDI/EDR at Veolia, your primary responsibilities include safely providing commissioning and ongoing support to industrial and municipal customers. You'll be involved in reviewing plant installations, monitoring equipment, conducting maintenance and calibration tasks, and performing analytical testing. This position requires troubleshooting various components and offering informal training to customers about their systems, with a strong focus on ensuring compliance with safety guidelines.

To be considered for the Traveling Field Service Representative – EDI/EDR role at Veolia, a High School Diploma or international equivalent is essential, along with at least 2 years of service or maintenance experience in an industrial environment. While not required, a Bachelor or Associate's Degree in a STEM field or relevant technical certification is preferred. Applicants should be comfortable working independently and possess a valid driver's license, with the ability to travel without restrictions.

Yes, the Traveling Field Service Representative – EDI/EDR position at Veolia entails significant travel across North America to support industrial and municipal customers. While living within 1-2 hours of an airport is ideal, it's not strictly required. Flexibility in travel arrangements is essential to meet customer needs effectively.

In your role as a Traveling Field Service Representative – EDI/EDR at Veolia, you’ll provide customers with informal training related to the operation and maintenance of their systems. This is crucial to ensuring clients can effectively manage their water treatment processes while maximizing product efficiency and performance.

Veolia offers a comprehensive benefits package to Traveling Field Service Representatives – EDI/EDR, which includes medical, dental, and vision insurance starting from Day 1, life insurance, generous paid time off, a 401(k) plan with matching contributions, flexible spending accounts, and tuition reimbursement. We deeply value our employees and strive to support their overall well-being.

When answering this question, emphasize your understanding of Veolia's commitment to environmental sustainability and innovative solutions in water management. Mention the company’s focus on decarbonization and resource regeneration to align your values with their mission.

Demonstrate your organizational skills by explaining your approach to prioritization, whether it’s based on urgency, customer needs, or project timelines. Highlight tools or methods you use to stay organized, ensuring all clients receive timely support.

Choose a specific instance where you successfully identified and resolved a technical issue. Explain your thought process, the steps you took, and the outcome, emphasizing your problem-solving skills and technical knowledge.

Discuss your familiarity with industry safety standards, the importance of compliance, and any specific protocols you follow. Provide examples of how you ensure safety during fieldwork, protecting both yourself and your customers.

Express your commitment to customer satisfaction and outline your approach to resolution. Focus on listening to the customer's concerns, addressing the issue promptly, and learning from feedback to improve future service.

Detail your technical experience with PLC systems, including programming and troubleshooting. Provide examples of how you've used these systems in past roles, especially in the context of water treatment solutions.

Discuss your passion for environmental sustainability and commitment to making a difference in water management. Mention how interacting with diverse clients and solving complex challenges motivate you in your daily work.

Mention resources you use to remain informed, such as industry publications, workshops, networking, and online courses. Emphasize your proactive approach to continuing education and its importance in your role.

Discuss the importance of clear, professional communication in building strong relationships with clients. Provide examples of how you tailor your communication style based on the audience and context.

Explain your preparation process, which includes reviewing customer history, gathering necessary tools and equipment, and developing a service plan tailored to the specific site. Highlight your strategic approach to ensuring effective and efficient service.