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Technical Account Manager

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At Veriff, our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer, more trustworthy online world. We are a dynamic, global team dedicated to growing our customer base and enhancing our brand's global presence. With a customer-first approach, we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking, meticulous research, and cross-team collaboration, ensuring that we work towards a unified vision.

We are seeking an experienced and dynamic Technical Account Manager to support our key enterprise customers in the Americas. In this role, you will ensure seamless collaboration between the Go to Market (GTM), Product, Solutions Engineering, and Support teams, managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution, providing expert architectural and operational guidance.

You'll help us protect honest people online by:

Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met
Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams
Facilitating communication between account management and product, track action items resulting from customer engagements and escalations
Preparing and delivering technical customer communications
Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time
Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, ongoing growth, performance optimization, and overall success with Veriff's solutions
Maintaining project documentation, including schedules, progress reports, and risk logs. Provide regular status updates to leadership.
Customer Journey Support: taking the customer from onboarding adoption to value realization, assisting with troubleshooting and resolution of technical issues post-launch, and working with customer support and engineering teams to ensure ongoing customer success

You are the right future Veriffian for the job if you have/are:

3-5 years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company.
Bachelor’s degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)
Fluency in English
Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders.
Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management.
Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability.

You’re an especially awesome match if you have/are:

Strategic thinking with the ability to align technical projects to business objectives
Bilingual in Spanish/English
Knowledge of APIs
Strong stakeholder management across engineering, product, marketing, and sales teams
Data-driven approach to decision making and progress tracking
Experience with customer-facing technical support or troubleshooting
Familiarity with tactics to manage and grow accounts
Experience within the IDV industry

Compensation:

The base salary for this role is $70,400 - $105,600 + commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Eligible Locations:

California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...

Flexibility to work from home at our eligible locations in the USA
Extra recharge days per year on top of your annual vacation days
Stock options that ensure you share in our success
Private health insurance coverage to ensure you’re feeling great physically and mentally
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

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CEO of Veriff

Kaarel Kotkas

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Average salary estimate

$88000 / YEARLY (est.)

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$70400K

$105600K

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What You Should Know About Technical Account Manager, Veriff

At Veriff, we are on a mission to create a safer, more trustworthy online world, and we are thrilled to announce a fantastic opportunity to join our Go-to-Market (GTM) Division as a Technical Account Manager. As a remote role based in the USA, you'll collaborate with our dynamic global team to enhance our customer base and strengthen our brand presence. Your primary responsibility will be to ensure seamless collaboration between the GTM, Product, Solutions Engineering, and Support teams. You’ll manage timelines, solve roadblocks, and provide expert guidance to our key enterprise customers. This means being the backbone of technical projects, coordinating resources, and facilitating communication to keep stakeholders aligned. You'll create project plans with clear milestones and ensure our customers receive top-notch support and are guided toward realizing the value of our solutions. If you're passionate about driving customer success and possess 3-5 years of experience in Technical Account Management or a similar field, this role is your chance to shine. With excellent communication skills and the ability to handle multiple priorities, you’ll work with cross-functional teams to deliver strategic solutions that align with business objectives. Veriff offers a competitive compensation package, including stock options and flexible remote work. Join us in our endeavor to protect honest people online and be a part of a diverse team committed to making a significant impact in the identity verification space.

Frequently Asked Questions (FAQs) for Technical Account Manager Role at Veriff

What are the main responsibilities of a Technical Account Manager at Veriff?

The Technical Account Manager at Veriff is responsible for ensuring seamless collaboration between the Go-to-Market, Product, Solutions Engineering, and Support teams. They manage timelines, coordinate cross-functional projects, maintain project documentation, and serve as a liaison between account managers, ensuring technical requirements are met for customer onboarding and go-lives.