Account Manager (Lysted)

As an Account Manager at Automatiq, your primary responsibilities include assisting with client onboarding, maintaining relationships with existing clients, providing demos, tracking software feature requests, analyzing customer trends, and facilitating upsell and cross-sell opportunities. You will ensure client satisfaction by providing high-level support and addressing any issues that arise.

To apply for the Account Manager position at Automatiq, you need at least 2 years of experience in customer service or account management, excellent communication and organizational skills, and proficiency in systems like Google Docs, Excel, and ticketing systems. Familiarity with Salesforce and experience in the entertainment or ticketing industry is preferred but not mandatory.

Automatiq is committed to the career growth of its team members. As an Account Manager, you will receive ongoing training and development opportunities, mentorship from leadership, and the chance to work on projects that impact the company's direction. The company culture encourages innovation and collaboration, ensuring you can thrive.

A typical day for an Account Manager at Automatiq involves engaging with clients, conducting demos, troubleshooting issues, updating the CRM, and analyzing customer satisfaction trends. You’ll collaborate with internal teams to improve customer experience while also working on upsell strategies to drive growth. It's dynamic and fulfilling!

Absolutely! Automatiq embraces a remote work culture, ensuring that our Account Managers can thrive from any location. We provide the required tools and resources to facilitate effective communication and teamwork, promoting a balanced work environment.

In onboarding new clients, I prioritize clear communication and personalized attention. I start with a comprehensive demo to guide them through our platform, followed by regular check-ins to address any queries. This helps build trust and ensures clients feel supported from the get-go.

In a previous role, I had a client who was consistently dissatisfied due to misunderstanding our product features. I scheduled a detailed meeting to address their concerns, walked them through the functionalities, and provided useful resources. This approach not only resolved the issue but also strengthened our relationship.

I use a combination of task management tools and clear scheduling to prioritize my responsibilities. I assess urgency and impact, focusing on high-priority issues first while maintaining a structured plan for follow-ups and ongoing projects. This ensures all client needs are met efficiently.

I focus on understanding each client's unique needs and usage trends. By analyzing customer data and maintaining open lines of communication, I can identify gaps where our additional products can add value. Regular check-ins allow me to uncover opportunities based on emerging needs.

Success as an Account Manager is measured through client satisfaction scores, retention rates, and upselling success. I also track feedback and engagement metrics to ensure I’m meeting client needs effectively and contributing to overall revenue goals.

I have extensive experience using Salesforce for tracking client interactions, managing data, and reporting trends. I utilize CRM systems to streamline communication, follow-ups, and detailed record-keeping, ensuring that I maintain informed relationships with all my clients.

I treat client feedback as a vital part of our service evolution. When receiving feedback or feature requests, I document these accurately and communicate them to our product team, ensuring we consider user needs in our future developments.

Teamwork is essential in my role. Collaborating with sales, customer support, and management teams allows me to provide a seamless experience for clients. Regular communication ensures that everyone involved is aligned, leading to better outcomes and enhanced customer experiences.

I assess each client’s communication preferences and adapt accordingly. For some, a detailed, data-driven approach works best, while others may prefer a straightforward, conversational style. Understanding their needs and preferences helps foster positive relationships and effective interactions.

I am impressed by Automatiq’s innovative approach to ticketing solutions and the commitment to excellent customer service. I share a passion for the live events industry and believe my skills in relationship management would contribute significantly to the team’s success.