Principal Contract Manager, Strategic Accounts (German)

As a Principal Contract Manager for Strategic Accounts at HubSpot, your primary responsibilities include managing customer contracts, negotiating value-driven renewals, and collaborating with various internal teams to drive incremental opportunities. You will also lead discussions on forecasting and play a key role in mentoring other Contract Managers, contributing to strategic initiatives within the organization.

To qualify for the Principal Contract Manager position at HubSpot, candidates should possess 3-5 years of experience in contract or renewal management. Fluency in both English and German is essential. Additionally, having experience working with legal teams and large organizations (200+ employees), strong negotiation skills, and a commitment to creating a positive customer experience are important attributes for this role.

At HubSpot, professional growth is supported through opportunities for mentorship, collaboration with senior stakeholders, and involvement in strategic projects. As a Principal Contract Manager, you'll have hands-on experience educating and guiding less experienced team members, while also contributing to the department’s evolution and best practices, ensuring that all contracted partners grow and thrive.

The work environment for a Principal Contract Manager at HubSpot is flexible and inclusive. This remote role allows you to work from anywhere in Ireland, with the option to collaborate in-office or through a hybrid model. HubSpot emphasizes building connections, and regular in-person team events foster camaraderie and a sense of community, whether you're remote or working in office.

Key skills for a successful Principal Contract Manager at HubSpot include effective communication and strong negotiation abilities, both of which are crucial for managing high-stakes contracts and fostering relationships with clients. Additionally, candidates should demonstrate problem-solving skills, attention to detail, organizational skills, and a passion for creating excellent customer experiences to thrive in this role.

When answering this question, focus on specific examples from your past roles where you successfully negotiated contracts. Highlight the strategies you used, the challenges encountered, and how you ensured a positive outcome for all parties involved. This demonstrates your practical experience and ability to create beneficial agreements.

To effectively respond to this question, discuss your organizational methods and tools you utilize for task management. Share examples of how you assess urgency and importance, and explain how you adapt when priorities change, showcasing your flexibility in managing a busy workload.

In your response, discuss the importance of understanding customer needs and proactively addressing concerns during the renewal process. Describe how clear communication and building rapport with clients contribute to successful renewals that reflect their value and ongoing satisfaction.

Elaborate on your collaborative approach by mentioning key communication channels and tools used to facilitate effective teamwork. Provide examples of situations where working with sales, legal, or customer success teams led to improved contract outcomes, emphasizing the value of teamwork in contract management.

Highlight your commitment to professional development by discussing how you engage with industry publications, attend workshops, or participate in relevant seminars. This shows your enthusiasm for staying updated and applying new insights to benefit HubSpot's stakeholders.

When discussing mentorship experiences, focus on a specific situation where you guided someone in developing their skills. Detail the strategies you employed, how you assessed their progress, and what the outcome was, thus showcasing your leadership and commitment to professional growth.

In your response, describe the analytical methods and data tools you employ for forecasting. Explain how you track performance metrics and customer feedback to inform your predictions and make data-driven decisions that enhance the accuracy of your forecasts.

Demonstrate your problem-solving approach by discussing a specific challenge you faced in contract management and the steps you took to resolve it. This showcases your critical thinking skills, creativity, and how you leverage team input to find solutions.

It's important to convey your diplomatic skills in this response. Discuss your techniques for active listening and finding common ground, as well as how you communicate effectively to address misunderstandings while maintaining a positive relationship.

In answering this question, reflect on HubSpot's culture, mission, and values, and how they align with your career goals. Discuss your passion for customer success and how you envision contributing to the positive experiences of HubSpot's strategic accounts.