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Associate UX Designer - job 3 of 16

 Visa is heavily investing in its Global Design Team to help support its growing digital product line. Visa Global Design is comprised of five specializations: Design, Design Engineering, Design Operations, Design Strategy, and Research & Accessibility. We are looking for a Designer to join our Loyalty Solutions team. 

The Visa Loyalty Solutions Team collaborates with issuers, merchants, and third parties to design and manage marketing and loyalty programs that offer rewards, discounts, and statement credits tied to the use of Visa payment products. 

About the Position 

The Designer – Loyalty Product Experience Design will join a dynamic team of design, research, and product partners to support our clients’ businesses through UX consulting, strategic contributions in prioritization discussions and comprehensive artifacts. This individual is a strategic experience designer with strong human-centered design thinking, prototyping, feedback facilitation, and presentation skills.   
This ideal candidate should have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivering exceptional designs that meet the needs of users and the goals of the business. In this role this designer will develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time. 

This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision. We are looking for a talented designer who has an innate desire to experiment with different design approaches, techniques, and tools to push the creative boundaries of the payments industry. 

We believe that great design can engage, empower, and inspire users. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. Through collaboration, innovation, and a commitment to excellence, we help our clients unlock their full potential, achieve their goals, and stand out in today’s competitive market.  

Responsibilities 

  • Manage projects and small work units by coordinating tasks, monitoring progress, and ensuring timely completion of deliverables. 

  • Mentor junior staff by sharing knowledge, offering constructive feedback, and supporting their professional development. 

  • Make independent design decisions with minimal supervision, ensuring high-quality outcomes. 

  • Collaborate with cross-functional teams, including product managers and engineers, to align designs with project goals and business objectives. 

  • Design accessible and engaging digital experiences, advocating for users by prioritizing usability, inclusivity, and visual appeal. 

  • Create and document design flows, wireframes, prototypes, and final designs to communicate ideas clearly and facilitate implementation. 

  • Consult with engineers to ensure designs are correctly implemented, addressing technical constraints and finding solutions together. 

  • Identify user needs through research and analysis, translating business goals into actionable product recommendations. 

  • Develop new products using a digital-first mindset and modern techniques, such as minimum viable product (MVP) development and rapid prototyping. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Relocation assistance is not available for this position.

What You Should Know About Associate UX Designer, Visa

At Visa, we're on the lookout for an Associate UX Designer to join our exciting Loyalty Solutions team right here in Austin! As a vital part of our Global Design Team, you'll be surrounded by creative minds across various specializations, from Design and Research to Strategy and Engineering. In this role, you'll collaborate closely with issuers, merchants, and third parties to develop innovative marketing and loyalty programs that offer enticing rewards tied to Visa payment products. Your role will focus on crafting engaging user experiences while supporting our clients' goals. You'll be immersed in human-centered design thinking, where your prototyping talents and feedback facilitation skills will truly shine. A successful candidate will possess a strong foundation in UX/UI design principles, with a knack for detail and a passion for delivering exceptional design solutions that meld user needs with business objectives. You will explore emerging digital payment trends and leverage Visa's expansive capabilities to enhance our offerings, all while being part of an enthusiastic and motivated team. This hybrid position allows you to balance your time between the office and working from home, fostering flexibility while you bring your innovative design ideas to life. Join us at Visa, where design is not just about aesthetics - it's about engagement, empowerment, and inspiring users in the digital payment landscape.

Frequently Asked Questions (FAQs) for Associate UX Designer Role at Visa
What are the responsibilities of an Associate UX Designer at Visa?

As an Associate UX Designer at Visa, you will manage projects by coordinating tasks and monitoring progress. You will mentor junior staff, make independent design decisions, and collaborate with cross-functional teams to align designs with business objectives. Your focus will be on designing accessible digital experiences, creating wireframes and prototypes, and consulting with engineers to ensure proper implementation. Overall, it's about transforming user needs into actionable product recommendations and developing new products with digital-first strategies.

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What qualifications are needed for the Associate UX Designer position at Visa?

To thrive as an Associate UX Designer at Visa, you'll need a strong foundation in UX/UI design principles, along with proven experience in human-centered design thinking. A keen eye for detail and excellent communication skills are crucial for delivering high-quality designs. Experience in project management, mentoring, and collaborating with cross-functional teams will greatly enhance your success in this role. Familiarity with emerging digital payment trends is also highly beneficial.

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What does the team culture look like for the Associate UX Designer role at Visa?

At Visa, the team culture for the Associate UX Designer role is built on collaboration, innovation, and a commitment to excellence. As a member of our Loyalty Solutions team, you will work alongside other creative, analytical thinkers who share a passion for design. The atmosphere encourages experimentation and creative problem solving, making it an inspiring environment for designers to flourish and develop their skills.

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How does the Associate UX Designer at Visa prioritize usability and accessibility in their designs?

The Associate UX Designer at Visa plays a crucial role in advocating for users by prioritizing usability and accessibility. This includes conducting user research, understanding different user needs, and designing experiences that cater to diverse audiences. You'll create wireframes, prototypes, and flow documents that clearly communicate design intentions while ensuring that the final products are both visually engaging and easy to use for all users.

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What are some skills that will help succeed as an Associate UX Designer at Visa?

Success as an Associate UX Designer at Visa hinges on strong communication skills, attention to detail, and a solid understanding of UX/UI design principles. Proficiency in prototyping tools and techniques, the ability to collaborate effectively with cross-functional teams, and a willingness to mentor junior designers are invaluable. Moreover, being creative, curious, and comfortable with a hands-on approach to problem solving sets you apart in this role.

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Common Interview Questions for Associate UX Designer
Can you describe a project where you had to advocate for user-centered design?

In answering this question, share a specific example where you successfully championed user-centered design principles. Emphasize the methods you used to gather user feedback, how it informed your design decisions, and the impact it had on the project outcome. Be clear on your role and how you leveraged collaboration with team members to align user needs with business objectives.

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What UX design methods do you find most effective?

Discuss the various UX design methods you prioritize, such as user research, personas, wireframing, and usability testing. Highlight the importance of adaptability and choosing the right method based on project needs. Provide an example of how one of these techniques yielded positive results in previous projects, showcasing your understanding of the design process.

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How do you handle feedback on your designs?

Describe your approach to receiving and incorporating feedback by demonstrating openness and a growth mindset. Share an instance when constructive criticism helped you refine your design and led to a better final product. This illustrates your team-oriented attitude and willingness to improve based on peer insights.

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How do you ensure your designs are accessible to all users?

Discuss the importance of accessibility in your design process. Provide examples of specific guidelines you follow (like WCAG) and any tools or testing methods you utilize to assess accessibility. Your understanding of the user range and your commitment to inclusivity will be key points to emphasize.

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What role does collaboration play in your design process?

Illustrate your experience with cross-functional collaboration, highlighting how working with product managers and engineers enhances your designs. Share a moment where collaboration led to innovative solutions and underscored the value of diverse perspectives in achieving project goals.

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Tell us about your design process from ideation to implementation.

Share your step-by-step design process, starting from research and ideation all the way to prototyping and implementation. Highlight how you prioritize user needs and leverage feedback at each stage to refine your designs. Mention any tools or methods you use in crafting your user flows and prototypes.

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How do you stay updated on industry trends and advancements in UX design?

Demonstrate your engagement with the design community by discussing your favorite resources such as blogs, podcasts, or forums. Mention any conferences or workshops you attend, as well as your involvement in UX groups on social media. This shows your commitment to ongoing learning and staying ahead in the UX field.

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What are some design challenges you have faced, and how did you overcome them?

Provide a specific example of a challenging design problem you encountered, clearly articulating the steps you took to analyze the problem and develop a solution. Touch upon the techniques you used to brainstorm ideas and how the outcome addressed user needs or improved the project's efficacy.

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Can you explain your experience with designing for mobile versus desktop?

Discuss the key differences in design considerations for mobile versus desktop platforms, including usability, screen size, and interaction patterns. Share examples of how you've effectively adapted your designs for different devices while ensuring a cohesive user experience.

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What inspires you as a UX designer?

Reflect on your personal motivations and the aspects of design that inspire you the most, whether it's a particular design aesthetic, user stories, or a desire to solve complex problems. Relate your inspiration back to how it informs your approach to projects and enhances your creativity as a designer.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 24, 2025

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