Chief Systems Engineer - job 16 of 21

As a Chief Systems Engineer at Visa, you will lead the development and execution of the global End User Technology strategy, manage team operations, oversee project phases including budgeting and implementation, and ensure the security and maintenance of our corporate infrastructure. Your role will also involve fostering innovation and collaboration within the organization, all while adhering to IT and security compliance standards.

The Chief Systems Engineer role at Visa requires strong expertise in technology strategy, operations management, and team leadership. You'll need a solid understanding of risk management, information security, and compliance with standards like ITIL and COBIT. A proven track record of leading engineering teams and developing successful technology initiatives is also essential.

Operational excellence is a key focus for the Chief Systems Engineer at Visa. This involves creating highly leveraged platforms, ensuring system resiliency, and continuously improving our infrastructure. You’ll implement best practices in risk management and drive adherence to compliance standards to foster a secure and agile operating environment.

Visa values strong leadership qualities in its Chief Systems Engineer, including the ability to mentor high-performing teams effectively, foster collaboration across business functions, and promote a culture of innovation. You'll need to demonstrate critical thinking, problem-solving skills, and adaptability to navigate the unique challenges of a transformative IT environment.

In the hybrid work model at Visa, as a Chief Systems Engineer, you can expect to alternate between remote work and office attendance. While the general guideline suggests being in the office for 2-3 days a week, this depends on leadership decisions and business needs, allowing for flexibility while maintaining team collaboration.

To develop the End User Technology strategy at Visa, I would first conduct a thorough analysis of existing technologies and identify gaps. Next, I would engage stakeholders to understand user needs and consider trends in the industry to leverage innovative solutions. My approach would focus on scalable and extensible platforms while fostering a culture that encourages input and creativity from the team.

To manage team dynamics effectively, I prioritize open communication and regular feedback. I believe in recognizing individual strengths and aligning them with project goals. By fostering a collaborative environment and encouraging team members to share their ideas, I ensure everyone feels valued, which contributes to higher overall performance.

In my previous roles, I have led initiatives that integrated risk management and information security into all project phases. I have developed comprehensive risk assessment protocols and created tailored disaster recovery plans. By promoting a culture of security awareness, I've ensured compliance with standards such as ISO27001 and have successfully managed information security risks.

To drive innovation, I encourage my team to regularly explore new technologies and industry trends. I also allocate resources for training and professional development to ensure that our skills remain sharp. Hosting brainstorming sessions and hackathons can ignite creativity and lead to innovative solutions that address business challenges.

I prioritize projects based on strategic impact and alignment with business objectives. By using project management tools, I can visualize resource allocation and timelines. Regular check-ins with team members help identify potential bottlenecks early on, allowing me to reallocate resources or adjust priorities to maintain efficiency.

I have extensive experience working with IT governance frameworks like ITIL and COBIT, implementing best practices across IT service management. My focus has been on aligning IT strategies with business goals and establishing robust processes that enhance service quality, risk management, and overall operational performance.

My approach to continuous improvement involves regular evaluations of existing processes against industry benchmarks. I collect feedback from end-users and stakeholders to identify areas for enhancement. Utilizing methodologies like Agile and Lean, I encourage iterative changes and data-driven decisions to refine our operations continuously.

Ensuring compliance with external technology standards requires a proactive approach. I establish clear protocols for audit and assessment, train my team on compliance requirements, and keep abreast of changes in regulations. Regular internal reviews and collaboration with compliance teams help maintain adherence to external standards.

I once led a major transformation project where we migrated our entire infrastructure to cloud-based services. This project involved rigorous planning, stakeholder management, and a phased implementation strategy to minimize disruptions. The successful transition not only enhanced operational efficiency but also improved our scalability and cost management.

The future of End User Technology will likely center on personalization and automation. As organizations move towards hybrid working models, technologies that enhance user experience through seamless integration and mobility will become pivotal. Emphasizing user-centric design and leveraging AI to tailor services can significantly improve operational efficacy.