Design Research Analyst - job 6 of 32

As a Design Research Analyst at Visa USA Inc., you will conduct generative and iterative user research, collaborate with product partners, lead design thinking workshops, and synthesize data to produce valuable insights. Your role includes performing heuristic reviews and usability testing to enhance our product offerings.

Candidates for the Design Research Analyst role at Visa USA Inc. should have a background in user research, experience in conducting usability tests, and strong analytical skills. A degree in Design, Human-Computer Interaction, or a related field is often preferred, alongside proficiency in research methodologies.

As a Design Research Analyst at Visa USA Inc., you will utilize various research methods including generative, iterative, and summative studies. Your work may involve heuristic reviews, user interviews, RITE testing, and executing research in both remote and in-person environments.

Working as a Design Research Analyst at Visa USA Inc. in New York offers a unique opportunity to engage with innovative product teams, access to the vibrant tech scene in the city, and a collaborative work environment that encourages creativity and professional growth.

Yes! The Design Research Analyst position at Visa USA Inc. allows for partial telecommuting, offering you the flexibility to work from home while still being engaged with your team and projects in New York.

When asked about your approach to conducting user research, it's essential to highlight your experience with both qualitative and quantitative methods. Discuss how you define objectives, select appropriate methodologies, recruit participants, and synthesize findings to derive actionable insights.

To prioritize research projects effectively, focus on aligning them with strategic goals. Discuss how you evaluate user needs, stakeholder feedback, and product development timelines to identify the most pressing issues that require research.

Share a specific example where your research significantly impacted product design decisions. Outline the research methods used, the findings, and how you presented them to stakeholders, showcasing your ability to translate data into design improvements.

In answering this question, highlight the tools you are familiar with for usability testing, such as Screen recording software, A/B testing tools, and remote testing platforms. Discuss your process for designing test scenarios and analyzing results.

To convey your dedication to professional development, discuss specific resources you utilize, such as industry blogs, webinars, conferences, and networking with other researchers, demonstrating your commitment to staying current in the evolving field of design research.

Outline your methods for preparing and conducting design thinking workshops, focusing on setting clear objectives, fostering collaboration, engaging participants through activities, and guiding them to generate ideas and innovative solutions.

Discuss your time management strategies, such as using project management tools, setting milestones, and prioritizing tasks to keep multiple research projects on track while meeting deadlines and maintaining quality.

Give an example where you’ve successfully navigated conflicting feedback by incorporating user research to substantiate your recommendations and facilitating discussions that align stakeholder priorities with user needs.

Discuss your hands-on experience with developing personas and journey maps based on user research. Explain the importance of these artifacts in understanding user needs and how they inform design decisions at Visa USA Inc.

Illustrate your approach to communicating research findings by emphasizing clarity and storytelling. Describe how you tailor your presentations to the audience, using visuals and practical examples to ensure that insights are accessible and actionable for all stakeholders.