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Director, Data Center Operations - job 1 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

Embark on an exciting journey as the Director of Data Center Operations at our company in beautiful Highlands Ranch! In this pivotal role, you'll have the chance to lead and inspire a dynamic team while ensuring peak operational performance of our state-of-the-art data center facilities. Your expertise in data center management will shine as you oversee day-to-day operations, optimize physical space, and implement cutting-edge strategies to maximize uptime and security. You'll collaborate closely with various internal and external partners to create and execute long-term plans that align with our organizational goals. As a leader, you'll foster a culture of continuous improvement and innovation among our talented data center planners, managers, and technicians. Your knack for strategic planning will be crucial as you manage preventive and corrective maintenance programs, set performance metrics, and drive enhancements for operational excellence. Additionally, a solid understanding of capacity and resource management will empower you to monitor and forecast necessities including space, power, and cooling. This role isn’t just about managing; it's about mentoring and shaping the future leaders of our data center operations while having a genuine impact on the success of the company. If you're ready to take the next step in your career and lead a team to new heights in the tech world, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the responsibilities of the Director, Data Center Operations at our company?

The Director, Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This includes managing daily operations, leading a team, optimizing white space, and ensuring high availability and performance of the data center infrastructure.

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What qualifications do I need to apply for the Director, Data Center Operations position?

To be successful as a Director, Data Center Operations, candidates typically need extensive experience in data center management, strong leadership abilities, and a solid understanding of industry best practices. Relevant degrees and certifications in IT infrastructure may enhance your application.

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What skills are essential for the Director, Data Center Operations role?

Essential skills for a Director, Data Center Operations include strategic planning, team leadership, operational management, and adept communication. A deep understanding of data center metrics, preventive maintenance, and resource management are also crucial in this position.

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How does the Director, Data Center Operations contribute to the company's success?

The Director, Data Center Operations plays a vital role in maximizing uptime and performance in the data center, which directly supports business operations and strategic goals. By implementing best practices and fostering innovation, this role enhances the company's service delivery and technological advancement.

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Is the Director, Data Center Operations position an on-site role?

Yes, the Director, Data Center Operations must be on-site at our Highlands Ranch location. This allows for hands-on management of the data center and daily collaboration with the team, promoting effective leadership and operational success.

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Common Interview Questions for Director, Data Center Operations
How do you ensure high availability and performance in data center operations?

When preparing for this question, discuss your strategies for implementing preventive maintenance, monitoring KPIs, and using performance metrics to identify areas for improvement in data center operations.

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Can you describe your experience with team leadership and development in a data center environment?

Focus on your previous roles where you successfully led teams, detailing your approach to mentoring, strategic guidance, and fostering a culture of improvement and innovation within operational settings.

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What strategies do you use for capacity and resource management in a data center?

Share your methods for analyzing capacity, forecasting future needs, and optimizing resources like space, power, and cooling. Providing specific examples will strengthen your response.

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How do you approach collaboration with other departments in a data center operation?

Emphasize your commitment to collaborative strategies, detailing how you work with teams such as facilities and IT to align data center goals with overarching business objectives.

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What key performance indicators do you monitor in data center operations?

Discuss the KPIs you prioritize, such as uptime percentages, energy usage, and incident response times, explaining how you utilize these metrics to drive operational improvements.

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Describe how you manage preventive and corrective maintenance in data centers.

Highlight your methodology for establishing maintenance schedules, addressing issues promptly, and continuously evaluating the effectiveness of the maintenance programs you implement.

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What industry best practices do you follow in managing data center operations?

Reference your knowledge of best practices like redundancy, cooling optimization, and energy efficiency. Explain how you integrate these practices into everyday operations to enhance reliability.

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How do you keep up with emerging trends in data center management?

Detail your strategies for professional development, such as attending industry conferences, participating in training, and engaging with data center communities to stay informed on best practices and technological advancements.

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What challenges have you faced in previous roles, and how did you overcome them?

Share specific examples of challenges in data center operations, such as capacity issues or team dynamics, and discuss the actionable solutions you designed to navigate those challenges successfully.

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How do you measure success as a Director, Data Center Operations?

Convey your philosophy on measuring success in terms of performance metrics, team productivity, and overall operational efficiency, emphasizing the importance of both qualitative and quantitative results.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 4, 2025

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