Director, Product- Client Strategy & Solutions - job 14 of 20

The Director, Product- Client Strategy & Solutions at Visa is responsible for all client-facing activities related to Super Regional and Regional issuing client segments. This includes socializing Visa's product strategy, understanding client business needs, defining solution requirements, and collaborating with internal and external stakeholders. The role also entails educating the sales team about Visa products and delivering thought leadership on payment solutions.

Candidates for the Director, Product- Client Strategy & Solutions role at Visa should possess a robust background in product management or client strategy within the financial services industry. Strong communication skills, strategic thinking, and the ability to collaborate across various teams are essential. Relevant experience in payment solutions and a deep understanding of client needs in the payment landscape will significantly enhance your application.

Success in the Director, Product- Client Strategy & Solutions role is measured by the adoption rate of products or initiatives among Visa's clients, as well as the net impact on Visa's payment volume and key performance indicators (KPIs). Regular evaluations of client satisfaction and engagement, along with how well Visa's products meet client needs, are key components of success in this position.

The Director, Product- Client Strategy & Solutions position at Visa is hybrid, allowing for a flexible work environment. While you will have the opportunity to work remotely, there will also be expectations to collaborate in-office on specific days as set by your hiring manager. This creates a dynamic work setting that fosters collaboration and innovation.

The Director, Product- Client Strategy & Solutions role significantly impacts Visa's business by ensuring that the payment solutions offered align with client needs, thus driving product adoption and enhancing payment volumes. By maintaining close relationships with clients and informing the product roadmap based on their input, this role is crucial in securing Visa's competitive edge in the market.

To understand client business needs effectively, I would initiate deep conversations with clients to identify their priorities and challenges. This involves active listening and asking probing questions to uncover underlying issues and opportunities. I would also analyze existing client data and feedback to inform our product strategies better.

In my previous roles, I have led product management initiatives within the payment solutions sector, where I collaborated with cross-functional teams to develop and launch products that address client needs. This experience has equipped me with a keen understanding of the payment ecosystem and the ability to align product features with market demands.

Prioritizing competing client requests requires a strategic approach. I would assess the potential impact of each request on our overall business objectives, evaluating factors such as client size, urgency, and alignment with our product roadmap. Engaging stakeholders for their insights can help ensure that we allocate resources effectively.

To educate the sales team on Visa products, I would develop comprehensive training sessions that include interactive workshops, product demonstrations, and ongoing support. Additionally, creating easily accessible materials such as FAQs, product briefs, and case studies will help reinforce their learning and empower them in client interactions.

I believe client feedback is invaluable. I would implement regular touchpoints with clients to gather insights on their experiences and expectations. Analyzing this feedback will enable me to identify trends and inform the product development process, ensuring that our roadmap aligns with market needs.

In a previous role, I encountered resistance from a major client regarding a new product implementation. To overcome this, I organized a series of meetings to understand their concerns and provided tailored solutions addressing their needs. Through open communication and collaboration, we turned resistance into a successful product launch.

Staying updated with industry trends in payment solutions involves regular reading of financial publications, attending industry conferences, and participating in professional networks. I also follow influential figures in the fintech space on social media to gain insights into emerging trends and innovations.

Collaboration is key in my strategy for Client Solutions at Visa. By fostering strong relationships with internal teams and external partners, we can develop comprehensive solutions that meet client demands. I advocate for open communication and shared goals to ensure our efforts are aligned across all functions.

When evaluating the success of a client solution, I focus on metrics such as adoption rates, client satisfaction scores, and the overall impact on Visa's payment volumes. Additionally, I analyze feedback from clients post-implementation to ensure we are meeting their needs and adapting our approach as necessary.

In my previous role, I authored a whitepaper on the future of digital payments, highlighting trends and forecasting market shifts. This not only established my credibility in the industry but also served as a resource for internal teams and clients, helping to guide our product strategies effectively.