Director, Software Engineering (AI Platform Development) - job 8 of 20

The Director of Software Engineering at Visa is responsible for leading the Payment Fraud Disruption team, developing secure ML platforms, driving engineering excellence, and ensuring the delivery of impactful products. Collaboration with product teams and leadership of a multi-disciplinary group of experts is paramount to shape the future of fraud prevention.

Candidates for the Director of Software Engineering position at Visa should have extensive engineering experience, a track record in leadership roles, and a passion for problem-solving in payments or related fields. Proven expertise in machine learning and software development practices is crucial.

Visa's hybrid work model requires the Director of Software Engineering to work in the office three days a week, balancing remote work based on business needs. This flexibility supports collaboration while maintaining the team's productivity.

The Director of Software Engineering will lead a diverse team of data engineers, software developers, and AI & ML experts, fostering a culture of ownership and accountability. This multi-disciplinary approach is essential for driving innovation in fraud prevention.

The Director of Software Engineering will have a significant impact by delivering fit-for-purpose products with acceleration in time to market. This role is pivotal in guiding strategic initiatives that enhance the security of Visa’s payment systems against fraud.

Effective motivation starts with understanding each team member’s strengths and career aspirations. I believe in setting clear expectations, providing constructive feedback, and creating opportunities for professional growth, which keeps the team engaged and productive.

Certainly! I have extensive experience designing and implementing machine learning platforms, ensuring they are secure and scalable. I focus on aligning these platforms with business objectives to enhance fraud prevention efforts effectively.

To drive excellence, I implement standardization of development practices, emphasize code reviews, and cultivate a culture of continuous improvement through regular team retrospectives. Encouraging innovation and embracing feedback is essential for overall growth.

Prioritization involves close collaboration with product teams and stakeholders, assessing business impacts, and aligning project scope with strategic goals. Regular discussions and flexibility in adapting priorities are crucial to ensuring alignment.

In a previous role, we faced an increase in fraudulent transactions. By analyzing transaction data, I led a team to develop a predictive model that flagged suspicious activity, significantly reducing fraud rates while maintaining customer satisfaction.

Fostering an inclusive culture starts with open communication, valuing diverse perspectives, and creating an environment where all team members feel safe to share their ideas. I encourage team-building activities that celebrate diversity and individual contributions.

Strong program management is achieved by establishing clear timelines, setting realistic milestones, and maintaining transparent communication with all stakeholders. Utilizing project management tools helps track progress and keep everyone aligned.

Influencing product strategy involves intimate knowledge of both technology capabilities and market needs. Collaborating with cross-functional teams and utilizing data-driven insights allow me to propose innovative product directions that align with business goals.

Collaboration is vital. I believe in creating an environment where engineers, developers, and business partners work closely together, sharing insights and feedback openly. This collective approach not only fosters innovation but also enhances team cohesion.

Driving strategic impact is essential as it ensures that the engineering efforts align with the broader goals of the organization. This focus enables the team to deliver solutions that not only meet immediate needs but also set the stage for future growth and success.