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Senior Director, Global Head of Design - job 13 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$150000 / YEARLY (est.)
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$120000K
$180000K

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What You Should Know About Senior Director, Global Head of Design, Visa

Join VISA as the Senior Director, Global Head of Design and become a pivotal part of our Global Brand Creative Studio! We're on the hunt for a visionary leader who possesses not just a wealth of design experience but also the passion to elevate our iconic brand to even greater heights. In this role, you will harness your strategic design expertise to lead diverse creative teams, drive innovative design projects, and roll out a cohesive visual brand strategy that resonates globally. Your extensive background in visual design systems is vital, especially if you've previously helmed global brand refreshes across various media channels. You'll be crafting a culture that values creativity, collaboration, and mentorship while ensuring we stay ahead of the curve by exploring trends like AI. As the head of design, you will lead by example, guiding your team with both insights and hands-on brilliance, helping develop compelling campaigns that spark cultural conversations. This is more than just a leadership role; it’s a chance to build a team and a creative environment where groundbreaking ideas flourish. Whether it's overseeing a photoshoot, directing animated content, or collaborating with agencies, your ability to foster relationships will be key. If your career has demonstrated an unwavering commitment to design excellence and you’re ready to make a significant impact, we want to meet you! This hybrid role requires a creative mind that thrives in a dynamic global environment, ready to push boundaries and set new standards.

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What are the key responsibilities of the Senior Director, Global Head of Design at VISA?

The Senior Director, Global Head of Design at VISA is responsible for leading the Global Brand Creative Studio by overseeing design strategies that enhance the VISA brand across all platforms. Key responsibilities include building and nurturing a talented design team, developing industry-leading design solutions, and ensuring consistency in visual branding worldwide. This role also involves maintaining relationships with senior Marketing executives and external agencies to facilitate effective collaboration and execution of creative projects.

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What qualifications are required to be a successful Senior Director, Global Head of Design at VISA?

To excel as the Senior Director, Global Head of Design at VISA, candidates should possess a strong portfolio demonstrating their experience in leading successful global design teams, preferably within advertising or internal creative studios. A strategic mindset, excellent leadership abilities, and deep knowledge in motion, social content, and art direction are essential. Familiarity with current design trends along with hands-on experience in guiding creative processes is also critical in this role.

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What kind of team culture can the Senior Director, Global Head of Design expect at VISA?

At VISA, the culture nurtured within the Creative Studio emphasizes remarkable creativity, collaboration, and professional growth. As the Senior Director, Global Head of Design, you will foster an environment where team members feel valued, inspired, and motivated to contribute their unique ideas. Building a supportive and innovative culture is a core aspect of this role, designed to empower the team to take creative risks and achieve success in their projects.

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How does the Senior Director, Global Head of Design contribute to VISA's brand strategy?

The Senior Director, Global Head of Design plays a critical role in shaping VISA's brand strategy by leading the development and execution of creative design solutions that align with business objectives. This involves identifying design trends, crafting compelling narratives, and delivering innovative visual experiences across all media channels, ensuring that the VISA brand remains relevant, engaging, and impactful on a global stage.

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What challenges might the Senior Director, Global Head of Design face at VISA?

As the Senior Director, Global Head of Design at VISA, one may face challenges such as navigating the complexities of a global brand with diverse cultural sensitivities, balancing creative vision with practical execution, and managing multiple projects simultaneously. Staying ahead of fast-evolving design trends and technologies, like AI, while fostering an environment of creativity and investment in team development can also present unique challenges in this influential role.

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Common Interview Questions for Senior Director, Global Head of Design
What design methodologies have you implemented in your previous roles as a design leader?

When asked about design methodologies, highlight specific frameworks you’ve embraced, such as user-centered design or agile methodologies. Discuss how these have influenced project outcomes positively and how you leverage data and feedback in your design processes.

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Can you describe a successful global brand redesign project you led?

In your response, share a high-level overview of the project, detailing your role in the redesign, the strategies you employed, and any measurable outcomes. Use metrics like increased engagement or enhanced brand perception to demonstrate success.

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How do you keep yourself updated with the latest design trends?

Express your dedication to continuous learning through various sources such as design blogs, industry conferences, networking within creative communities, and keeping up with thought leaders on platforms like LinkedIn or Twitter. Mention any specific examples of trends you’ve successfully integrated into your work.

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Describe your approach to leading creative teams.

Discuss your leadership style and how you mentor others, foster collaboration, and promote a culture of creativity. Provide examples of how you have helped team members grow and achieve professional success.

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How do you handle feedback on your design work?

Frame your answer around openness and adaptability. Share how you appreciate constructive criticism, view it as an opportunity for growth, and how you incorporate that feedback into refining your work or the team’s approach.

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What role does collaboration play in the design process?

Emphasize the importance of collaboration in enhancing creativity and ensuring diverse perspectives in design projects. Provide specific examples of collaborations that led to successful outcomes.

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Can you discuss a time when you had to resolve a conflict within your team?

Share a specific instance, outlining the conflict, your strategy for resolution, and the ultimate results of your intervention. Focus on the importance of communication and compromise.

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How do you measure the success of a design campaign?

Discuss specific KPIs you track, such as engagement rates, conversion rates, or overall brand sentiment shifts. Provide examples of campaigns where you've successfully utilized these metrics.

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What are your favorite design tools and why?

Mention tools you commonly use and why you find them effective. Discuss how these tools enhance your productivity and creativity as a design leader, making processes smoother for the team.

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What is your vision for design at VISA as the Senior Director?

Share your ideas about integrating standout design strategies that align with VISA's mission and values. Discuss how you aim to innovate and maintain the brand's relevance in the fast-paced digital landscape.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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